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September 2023 by Roselyn Andrade
They are so RUDE AND EVIL. Like gurl don’t be working there if you don’t want to ??? don’t bring your misery on others lol like that’s so embarrassing for u…they don’t help they just act like air heads. Señora status haters not even kidding. Any who don’t got here if you gorgeous and don’t want to get mal ojo
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August 2023 by Y B
WOAH ! I'd give it negative stars if I could. I came in with my mother looking for a bronzer the chick with the big hair and tattoos rolled her eyes at me and walked away ,why work with customers if you are going to give them a snarky additude ?! ..find another job ! Avoid this MAC, the one inside Macy's the girls are way much nicer ...
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July 2023 by Stephenie Lucio
Rude staff, unwilling to help. When I did finally go out of my way to ask for help the man at the counter acted like I was bothering him by asking. I’ll stick to buying my makeup at Ulta. Mac makes me brake out anyway.
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April 2023 by Melissa R.
I came in looking for a blue eyeshadow and they were sold out of the shade i wanted but they helped me find another one! :) the staff were very nice and the environment was welcoming. thank you!!
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October 2022 by Sylvia E.
Jay from Mac Cosmetics in the Northridge mall was AMAZING. Even though I came in late in the evening he really took the time to help me find a blush and foundation that I love and he gave me a tutorial about how to apply my eyeshadow and blush, something that I really needed. He was extremely knowledgeable about brushes and makeup application and gave honest reviews about different products to really help me find what works for me. PHENOMENAL customer service: warm, friendly, knowledgeable and approachable.
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August 2022 by April A.
I love MAC's recycle program! I recycled eyelash cases and was able to turn them in and get a matte lipstick and a few matte eyeshadows for free. Also, ask for Gabriel M. He's amazing at what he does, extremely helpful, and not to mention, his makeup was immaculate!
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May 2022 by Kristina A.
I don't usually shop at MAC, I've had some very unfriendly experiences and refuse to go into the store. There was a new mascara I really wanted to try so I decided to deal and go inside. I didn't get the name of the associate who helped me (I wish I did) she was so amazing! Very friendly, knowledgeable and so helpful. It was at 3:52 pm on Friday 5/27/22 ( I really hope that's helpful). I ended up buying more than expected, even signed up for the loyalty program. It was such a pleasant experience that I will be returning to this particular location in the future! Thank you so much to the young lady that helped me, I hope this review makes it to her.
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April 2022 by Ellen F.
They are more worried about selling items than having a happy customer. They aren't doing the full face makeup application yet, so I opted for an eye service. I had pictures of exactly what I wanted. I asked for smoky eye with under eyeliner. I received black eyelids with NO under eyeliner. I felt rushed. She kept fixing my eyebrows after I said I can just fix that myself at home because I definitely wanted enough time to finish the eye makeup. She claims she didn't have enough time to finish my eye makeup but some how she had enough time to apply the eyelashes. AGAIN, they are more worried about making sales than they are with a happy customer. If she finished my eye makeup and didn't have time to apply the lashes I would of still bought the lashes and just applied them myself at home. I wanted to buy eyeshadow but she said she could only use TWO COLORS. I was not told this when I made the appointment and it does not say that on the website! So now I am an unhappy customer and she didn't make sales that she could of if she took some care to give me the look I asked for. There was no one there for a makeup application so I don't understand how she didn't have time. Or how she does have time to apply lashes but not to finish my makeup. I love Mac and only use their products but save yourself the trouble and GO TO A DIFFERENT LOCATION.
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February 2022 by Shawn Lemaster
I came looking for a gift for my wife. first I was approached by a lady that did not make me feel comfortable , she was not interested in helping at all , she just walked out on me. Another lady with great customer service noticed it and came out to me to continue helping me. Thank you Karen I appreciate your help and great attitude towards me. Still not coming back to this location. I really wanted to give 0 starts but Karen did great.
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December 2021 by Arissa Dubois
Worst experience everIf I could I would give zero stars…I went 2 months ago and I ask for a non oil foundation and the girl show me some colors, so told her what color i want and she replied “but it’s white for your skin color” and she gived the color that she wanted, i don’t return the product because they need more of me as client that i need the product in a market full of choices so sooner or later they are going out of bussines with the employees attitude.I don’t know and i don’t care i just never go back there
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December 2021 by Misae K.
I went to this MAC during the busy weekend at the mall. All cosmetic stuff were very helpful when I asked for help. Especially I would like to thank to Karen. She is a very talented artist, and did an amazing makeover on my eyebrows. She was very friendly and informative with their products as well. I had fun talking to her. I highly recommend this MAC.
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June 2021 by Joseph G.
Very friendly and helpful when finding a gift for my wife! Thank you! I would have bought the wrong item if it wasn't for their advise!
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December 2020 by Tana
I love Mac Cosmetics. My favorites are the eye shadow and lipstick selection. They go on smoothly, don't cause sensitivity issues for me, and the price point is awesome! I am a blonde and have delicate skin, so this company is just right for me. I should add that i'm a skincare consultant with a cosmetic company so i'm familiar with quality products. Mac Cosmetics offer a larger color spectrum of makeup at affordable prices to add to my specifc tastes. Thank you Mac at Nordstrom's Topanga Mall! ??
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September 2019 by Lucia Calvillo
Really upset at the fact they didn’t even acknowledge my mom doing line and passed like 3 people before and when my mom approached them the guy told them he was taking care of another customer after she had been there before HORRIBLE SERVICE !!!
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July 2019 by Julyssa V.
Such considerate and understanding sales associates! I was soaking my gel nails in pure acetone the other day and the acetone fell ALL OVER my vanity ): consuming my MAC bronzing powder "refined gold" the plastic melted and burned closed! It was fairly new and filled with so much product. The whole package had basically melted into one with no opening to crack. In complete despair that I had ruined my favorite bronzer I went to the Mac counter, with no receipt or packaging, telling them my story. They graciously fully refunded me. Most money making businesses would just have turned me away with a simple "I'm sorry with receipt or packaging we cannot help you". Thank you to the kind male and female working yesterday July 3 @7:39pm I appreciate it and I will definitely come back for more!!
