-
November 2025 by Gerry Dela Cruz
First pms
-
November 2025 by Caroline Aquino
I recently switched dealerships for service and the staff were very helpful in finding out what coverage my plan provided.
-
March 2025 by Larry Welch
good job on time
-
January 2025 by James Lugg
The service was done very efficiently from check in until pick up. In between the Servide kept me posted on progress over two days.
-
January 2025 by Karon Nichols
You are always so great in taking care of me. Thank you so much
-
December 2024 by Zeph's Events
My Chevrolet in Salinas has the best customer service for Service rider Ed he goes up and beyond the call of duty and does everything for the customer, which is awesome to see. I will continue to go here and tell everyone about it
-
December 2024 by Clint Box
Eddie Hernandez, service adviser, was very professional and helpful, assisting me in resolving two problems, two recalls, and even set me up with a rental. Her made the process of getting my car corrected much less stressful...
-
August 2024 by Marquella Terra
We were able to get right in and the service was excellent.
-
January 2024 by Tommy Doom
I already expect high prices at a dealership but when I'm promised a service I expect it. Went in for an oil change and the inspection that comes with it. What I got was the oil change but the rest of the service was horrible. They dug through my glove box for the ratchet adapter to rotate the tires. I ended up with my registration and other paper work on the floor of my car and the adapter was just thrown in my cup holder. They marked that they checked and adjusted tire pressure and on double checking this I noticed the tire pressure wasn't even close to what they wrote in. Everything else on the inspection sheet was just filled in generically. Looking over other things it looked like they just signed off and didn't even bother doing it right. I've never had a problem in the past but once you loose your trust it's hard to support a business. We'll see what happens next time and I'll decide if I continue to go there.
-
January 2024 by Pedro Reyes
Not great at diagnosing issues. Took truck in for a check engine light (P0420) and cruise control not working.They recommended a change of catalytic converter. Took it to another shop, and was told that catalytic converters usually last a lifetime. There was a leak in exhaust. Issue was repaired for $100 instead of over $3k.They stated cruise control was working. Had to change the break switch myself with a $10 part later.UPDATE: After speaking with the General Manager, he refunded me partially for this terrible experience.
-
August 2023 by Mark M.
Took 2018 Chevrolet pickup in because check engine light came on. Was told fuel pump needed to be replaced. Told them to go ahead and replace it. Was told pump was not in stock and would need to order it. Told them to go ahead and order it. 9 days later fuel pump arrived. Told them to go ahead and install it. 2 days later I was told that they were short on man power and had not gotten around to installing. Maybe they should have told me at the beginning that they do not stock parts and do not have the people to install them. The truck was purchased new at My Chevrolet and will be the last of a 16 year history of purchases and service at that dealer.
-
August 2023 by Octavio M.
What's going on with the service? It's really bad, new management on chervolet service?
-
August 2023 by Ernie A.
I scheduled my suburban for an oil change and tire rotation online. Once I got there the service advisor by the name of Angelica told me they had no appointment on file. I then showed her my confirmation on my phone. It was scheduled for 9:20. I was there at 8:00. She then said they could fit me in. As if I was in the wrong. I then asked if they could check out or listen for a clunking sound coming from my right front. Suspension related. She replied with no. Since I didn't have an appointment. So she scheduled me for one two weeks out. I had her document it in the file stating I had concerns. I got picked up and went to work. Around noon she calls me and said. They had time to check the noise. I said great. 3:30 comes around and I had yet to hear from them. So I called. The gentleman I spoke to said my vehicle was done. I showed up and my bill was $300. I asked was my clunking resolved. Another service advisor that I did not get her name. Started telling me about what was done. She stated that some transmission boot was damaged and was replaced. She also said that my transmission was serviced. I asked if that fixed the problem. She said yes. So then I asked if my oil change and tire rotation was performed. She said no. I asked why not. She then realized that was not my cars paper work. So nothing was done to solve my clunking. The oils change and tire rotation were done. Now I have to return another day to resolve my problem. Horrible customer service. I do recommend they get service advisors that have some what knowledge on vehicles. over all they get an F.
-
July 2023 by acostes1278
The team here is always great. Service and parts guys rock it.
-
June 2023 by Jose D.
Let me explain something. DEALERS ARE THE WORST PLACE to take your vehicle for service but this Salinas Chevrolet dealer in particular is top of the list where NOT to go. I bought a used Chevrolet and wanted to get it checked out by certified technicians. I go into the service department and a female asked how can I help. I explained my situation and she recommended a service to me. I also told her about a known issue and she charged me an hour labor for that on its own. You are already doing an overall diagnostic of the vehicle, why charge an hours work more ($200). Total rip off. I had an appointment for the early morning and they didn't call me until 15 minutes before closing to pick it up. Obviously they do that on purpose to make it seem they worked on it all day. I was left all day without my vehicle. What are appointments for then? If you aren't going to work on my vehicle until you want to? The actual workers here have poor customer service skills. I went twice to ask a bald guy at the service for estimates on suggested repairs and he did not help me at all. Told me to return in 2 days so someone else can help me with that. I went 2 days later and got my estimates. Estimates which were ridiculous because for every small repair they charge one hour of work. That is FARUD. You don't charge for what you do not do. If a job takes you 5 minutes, then you charge for 5 minutes. I will report this place to the BBB as well. Can't imagine how many customers they scammed over the years. I also put them on blast because the checklist was incomplete. They left items completely blank which tells me they were not even looked at. But I was charged for it? When I asked the service worker, she gave me a blank face and said idk what happened. She then asked an older man probably the service manager and he said he would go talk with the technician to see what happened. He comes back and says the tech is busy. The service worker told me she would find out what happened and promised to call me back! One week later and haven't heard anything!I will Never return to this dealership and I hope they learn their lesson! We the customers pay their salaries and they cannot treat us like they want. I hope everyone with a bad experience lets it be known on here with a review! I will be calling my bank to initiate a chargeback for failing to provide the promised work and service. Definitely not worth your time or money to go here!** 6/21/23 Absolutely no effort from the business to fix the issue, even though it's not necessary. The reviews online do not lie about this place. I do not recommend this dealer and I will never return no matter what. I have no reasons to fix the situation. It's clear what happens there daily. Bad service and rip offs. Have a nice day.
