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July 2023 by Angelica S.
An Angel named Ryan in the service department is truly a blessing. I'm a travel Nurse and I have been trying to get in somewhere to get an oil change for almost 2 weeks with no luck. I called the dealership in Salinas and explained my situation that I am not from this area, commute pretty far, and there's a high risk of my car breaking down If I don't get an oil change due to the time restraints of the initial oil change alert. Even though there was no availability, Ryan went above and beyond and made it possible for me to get my oil change. He was truly pleasant, professional, hospitable and passionate about what he does and I am grateful for his kindness and hospitality. Thanks to Ryan, my next car purchase this year will be at the dealership he represents in Salinas California. Thank you again Sir for going above and beyond..... Lakeisha Garibay
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July 2023 by Joseph C.
Had my Promaster towed to the "my dodge" for service approx 3 months ago. I'm completely dissatisfied with your whole team at this dealership When you contact me l will fill you in on the details
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May 2023 by Rick G.
Brought my Ram 1500 in for an oil change and cabin air filter change, Service Writer Rick was very helpful with what other service was needed, I was promised 90 minutes, came back at 90 minutes, their crew had everything completed as promised. Thanks
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March 2023 by Jovany L.
I purchased my vehicle from here back in 2018 (I've purchased 2 vehicles total from here so I'm a loyal customer) and called the PARTS department and the guy who answered was so rude. If I could give 0 stars I would. He didn't let me finish my sentence before I asked my question. He asked for my VIN rudely then proceeded to tell me the cost which was not what I was inquiring about, my question was which part was the specific one for my vehicle (there are 2 different types of radiators available for mine, which I obviously wanted to purchase elsewhere because the service here is horrible) he kept saying idk idk man it's what's coming up with your VIN idk. Like he really wanted to not tell me what part goes with a vehicle I purchased from them? They want to act so knowledgeable yet they don't want to share what little knowledge they have with customers. Makes no sense. The guy needs to be taught better phone etiquette. Going to start business with Gilroy Dodge they were pretty nice to me when I went there recent inquiring about parts in the past.
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February 2023 by Douglas Breschini
I always go here for my pickup, Thomas Foster is the best, he always gets me in & he sets up & takes care of what needs to be done.
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February 2023 by Javier velasquez Hernandez
Very friendly staff, very helpful, I recommend it 100 x ?
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February 2023 by Patricia White
Thomas is always very helpful with all my car's service. All the service team members are great ?❤️
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December 2022 by Stefan L.
I ordered a car with a deposit on it and they sold the car to someone and didn't want give me the money back so I had to credit card to get it back . Definitely wanted my 2023 dodge challenger shakedown but others in line and I already put my money down don't buy here ever .
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October 2022 by Dardin S.
This is not a review of my car buying experience: That was fast, efficient, friendly and fun. I got the car I wanted (Chrysler Pacifica), the trim I wanted ..... in fact I got THE car I wanted at the price point I wanted. The sales person was amazing and the sales manager and finance guy were spectacular. Best car-buying experience I've had hands down. This is not about that.This review is regarding the service department. Mind you, Thomas -who has been my main point of contact- has been stellar and responding to all my queries and he has done what he can, ... and what I imagine he CAN do. Which I am sure its frustrating for him and people in the service department. A few months after the purchase, my "auto start on / off" sensor light came on. I called, made an appointment and brought the van in for a checkup. That was 1/2 day lost because they don't take you back home, like some other dealers that have a courtesy shuttle. They told me my sensor was not available but that it was on order. Great. I went and got the car. Two weeks later the sensor came in. They call me, I turn in my car (now a full day loss of work) and pick up the car late in the afternoon. It works. For one day. The sensor light comes on again. I call Thomas, tell him the problem, he asks if I can bring the car again. Sure. I bring the car in for a 3rd day (another 1/2 day loss of work). It was the auxiliary battery that powers the sensors that was bad. How was it that this was not realized during the first visit? They tell me "this is a process of elimination...". Whomever in the marketing team told the service this is a good term and phrase to use on a customer clearly flunked customer engagement class. Anyway, I bring it it in, pay nearly $400 to replace the auxiliary battery (... because of course batteries are no in the bumper-to-bumper extended warranty). I drive the car home. One day later, the sensor is back on. I call Thomas, he wants me to bring the car back again. For the 4th time now. Do they have a loaner car, I ask? They don't do that. He recommended I get a rental from enterprise and deal with the warranty company for a refund. Sure, I have a another day of work to waste in this so why not. Again, this is not against Thomas or the guys at the service dept. They are handcuffed by what they can do and can't do. But why didn't they check the auxiliary battery the first time? Why does the Honda dealership across the street have a courtesy shuttle that drives you back home and picks you up when its time to pick up your car? When you buy a car, the buying experience is great. But what really makes a dealership special? It's the kind of service, thoroughness, professionalism and comfort of service they provide you AFTER you buy the $35,000 car. I service over 1400 apartments in the Salinas Valley. Go ask the guys at service at Linder Honda how many sales and recommendations they got from me over 8 years. It is in the dozens, I imagine. When you get stellar service your word of mouth recommendation is the highest form of currency. And we give it for free. It is unacceptable to me that I am going to visit this service center for a 4th day loss of work within 5 weeks and that this is accepted as normal way of doing business in ANY dealership. This Monday will be my last visit there, period. I am taking my maintenance services elsewhere, even if I have to void my $3,700 extended 'bumper to bumper" warranty. Considering the chain of MY________ dealerships in Salinas, I'm amazed they let one of their branches have this level of service. If you can afford to lose customers, .... Then kudos to you.
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October 2022 by The C.
As far as service in general - It's been 5 stars! In dealing with this Salinas service department on two separate occasions, I am writing this review because I feel they are service-driven and focused on their customers' needs. Of course, they care about the bottom line, but I feel like they are more focused on assessing and helping their customers have a great overall experience. Here is an overview of the experiences I have had at this location in Salinas: OIL CHANGE: I took our Pacifica in for an oil change and was treated professionally by both my service advisor and at checkout. I was told there would be a 90-minute wait for my oil change the week prior, and it was approximately 90 minutes. I also received my vehicle back in the same condition. (That has not always been the case with other centers! We once received our vehicle back with a used face mask and a sock when our vehicle was returned!) The advisor also answered a question I had that was car-related, but not oil change-related. She had to research what I was asking, but came back promptly and with the information I needed. She was kind and she seemed experienced and knowledgeable! AUTO REPAIR & SERVICE: I called to speak to someone in regard to the issues I was having with our vehicle. It took a couple of tries to get through, and I could tell that they were extremely busy, but the service manager (Don) answered. He asked what issues I was having with our vehicle, but when I went into more details he asked questions (to get more insight on how he could assist,) he looked at my vehicle's past history and took time to talk with me about my concerns to best assist me BEFORE I made an appointment. I called with questions and was spoken to with respect as an individual and concern for my vehicle's needs. Don was professional and I felt he genuinely wanted to help me with my vehicle's issues! On both occasions, I appreciated being treated as a valued customer, as it has not been our experience at other dealerships and service centers! I am a woman, who drives our family's Pacifica 90% of the time, and is responsible for the maintenance and decisions when it comes to service on the vehicle. This will be our family's service department to work with now! Thankful to have found this service department and Chrysler dealership!
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September 2022 by Sheena M.
Horrible customer service ive purchased more than 2 vehicals and purchase was great but customer service is horrible.. they dont answere when you need something and hang up when they cant solve the issue. purchased 2021 durango and recieved a whole different vehical .. they didnt try to resolve my issue by giving me no other choice. Requesting paperwork was so many comotion was brought to diff ppl which no one helped with... acountable department lady is very rude hangs up and wont respond to emails nor voicemail and yells and hangsup.. ive had other dealership help me and her respond was the same. such a horible customer service & will be my last purchase from this location. Dont recommend this place multiple complaints and i tried to make a appt to speak to the owner and they wont answere my calls or return regarding this matter
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July 2022 by Eric N.
Don't buy a extended warranty because if you ever need it for something that goes wrong with your vehicle and the cost is greater than they think the vehicle is worth they buy you out of your contract and your SOL. Dealer will NOT back you up only in it for the money not customer service
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May 2022 by John P.
I need to share my experience at My Jeep Chrysler Dodge, Salinas CA 93907. I Bought my 2017 2500 Diesel Laramie Crew Cab with Extended Warranty at My Dodge, Salinas. In my opinion the service department has shown unacceptable policies as managed by Don Correll. 1. I had an AC failure in the summer SoCal desert (HOT). I added Freon and upon return to Monterey took the truck to My Dodge, Salinas to have the leak repaired or Warranty reimbursement. Was charged $175 for "It's OK" no repair, no warrantee coverage? I suppose when this reoccurs (No repair was done), I will have to ensure that it occurs in the local Monterey area or cancel my family wedding plans to take care of it. 2. My Dodge mechanic reported "striped Fuel Filter Housing". I bought the truck new; the truck has never seen another service dept. I was required to pay for repair personally. I am guessing factory assembly fault or substandard service last time. Warranty? A striped fitting does not happen driving down the highway, wear and tear etc. In what universe does this make me responsible for any repair. 3.Bought tires at this dealership; tire rotations free. Service order said free. The bill I paid said $20. How can it be? Spent at least 45 Minutes getting refunded; Duh. 4.Bought diesel Fuel at 76. I did not notice the station fuel changed to 100% Bio. I noticed my manual said no more than 20%? bio. I Asked the dealer; the response was, "don't know if it is OK. We will call you when we hear something." I am still "Waiting by the phone before I buy my next gas. I do not want my warranty voided because I did not wait by the phone long enough?" LOL, what warranty? Please note that this dealer is not a "Better Business Bureau" member (No surprise here). Please refer to "The Most Dependable Vehicles In 2020, According To J.D. Power" for Chrysler product service rating (up one from last place). Coincidence? I think not. If you think you might enjoy this treatment yourself, this is your chance; they excel at it. In my optimism, no mechanic other than My Dodge has touched my truck except for smog; this will NOT be the case going forward. Another RAM? not looking good. Best wishes and good luck. Note: My review keeps turning to a good rating, causing me to doubt Yelp, why is that? I am a registered Yelp user.
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February 2022 by Melissa R.
Had an amazing experience at My Jeep Chrysler Dodge in Salinas! Ashley Baldwin went above and beyond to get me a deal I felt comfortable with. Went in on Tuesday and unfortunately did not get the numbers I wanted, but she reached out to another manager the next day, Wednesday, and they were able to get me numbers I felt comfortable with. She was very understanding & knowledgeable! One of the best experience I've had so far while purchasing a vehicle. I will definitely recommend Ashley to anyone looking into purchasing a vehicle. Thank you Ashley for everything you did for me. Will definitely be going back for my next vehicle :) -Melissa
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February 2022 by Vanessa Taber
Excellent as always. Fun and happy staff.
