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September 2023 by Stephanie C.
DONT come here to get your car fixed. PLEASE READ ALL!! I got rear ended and the insurance sent me here and I regret choosing it. When I went in for an estimate Sammy was incredibly rude and his tone was very belittling just because my car is wrapped saying he wasn't going to work on it. I took off the wrap to show him the damage so he can finally work on it in hopes the rest of the repair will be smooth but it got worse. I wasn't updated on when it might be finished, I was actually the one calling the shop for updates. Once the car was ready for pick up I inspected the car and noticed that my hood had damage! I brought the damage to their attention and they then stated that they did not take pictures of my car before they worked on it so at this point it was my word against there's and they said my photos did not matter. The wrap was cracked because they washed the car without my consent and they were fully aware the entire car was wrapped. He told me he would speak to the manager and let me know what they could do.Fast forward to almost 2 months I stopped by the shop with an invoice for them because I had to order more material to get my hood fixed and pay for labor once again with the guy that wrapped my car which was a huge inconvenience for me. Sammy was acting like he didn't know who I was or what vehicle I'm talking about. I told him he never called me or emailed me regarding what the manager said and he said the manager was on vacation so he didn't call me. Once I was handing him the invoice he immediately got rude with me saying that they are not responsible for it and they are not going to pay anything. I told him they are responsible because I never gave consent to wash the car and now he was saying they never washed the car. He was not listening to me and made me feel very disrespected. He finished by telling me that if I have a problem to contact the car insurance for the payment because they could not own up to their mistake. They are greedy and don't care about customer satisfaction. It was suppose to be a quick patch and paint and then did over 2K in repairs. If Sammy ends up helping you go else where. Never will be doing business with them again.
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August 2023 by Arnold Shwartz nalgas
One of the best I’ve ever been to very professional people and my car looks amazing.
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May 2023 by Celia Mares
They do not give updates to customers.They want deductible in cash. I went to pick up my car after 5pm. My bank was closed. They wanted the copayment cash, $1000,00 dlls. They do not accept credit cards. I stayed in their office more than an hr trying to figure out how to make the payment. It is so frustrating!I do not recommend this place to anybody.Service: Body & Trim
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May 2023 by mario g.
I'm not satisfied in any way on how this business operates . My wife was hit in her 2014 civic and I spoke to Johnny front desk receptionist and was recommended to wait until AAA was approving the claim to talk about the service . We waited 3 weeks for that to happen and we were told that the estimate amount was $7000 for the repairs . The results were terrible no communication at all from Fatima the estimator, a dent was left behind that was part of the accident and nothing was done by neither the AAA Insurance or Fatima to help or make things right , i been asking to talk to the manager and he's not there most of the time that's what I was told by Johnny. I will never go back or recommend nobody there ! Now let's talk about the work quality . Bad paint job with Runs on the Hood and 2 dents where on the new hood and Swirl marks on the entire new paint job . Seems there's no quality check before putting the car together and fixing the painters mistake , I told Fatima about it and was told to bring it back another day. I take it back a week later drop it off and get a call that the painter wouldn't be there for a week I waste my time to go back for my car and now I need to wait for them to call me to waste my time and take it again ! Not fair at all ! $7000 of repair cost for this bad service ? Get your employees trained or replace them because this is not the first time ! Don't waste your time here ! Quality on my car was garbage and I can't believe the body tech or the painter don't take pride on their work !
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August 2022 by Michele A.
do not go here! they are completely incompetent....and i mean completely...wait, did i say completely. i meant to say totally incompressible incompetent...usaa has recommended them as one of their "go to places". i notified usaa to inform them to stop recommending them. they took my complaint seriously and referred them to a department within usaa to investigate. read some of the bad reviews and you will see what i am talking about!!!!!! yelp should have a minus 0 because they don't even deserve one star...but i couldn't post until i rated them...
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July 2022 by Jalen R.
i paid roughly 1300 up front then my insurance paid another 4500 for parts that they forgot to order then i don't see how it takes almost over a month to fix a front bumper plus giving me the run around not updating me on the status of my car. i wouldn't recommend this place if you want you car fixed in a timely manner and good customer service. most definitely won't bring my car back
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May 2022 by Wayne O.
I love Salinas Collision Repair. My rear passenger door was damaged. They ordered the parts and once in call brought my truck in and repair back to factory standard. This is the second issue the have repaired. I will always recommend them.
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April 2022 by Rylee P.
Just got my beautiful car back! It looks awesome!! The team at Salinas collision repair are great. Sammy and mark were very informative the whole time and always kept me in the loop. Definitely will be recommending if need be.
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January 2022 by James H.
I am very disappointed with the way I was treated at my recent visit to Salinas Collision Repair. My dealership works with them for collision repairs so I thought I would give them a try. I called to make an appointment for a damaged bumper, everything seemed fine. I showed up for my appointment and the two people who greeted me seemed pleasant and polite. I filled in the form they requested and I was asked to wait outside while the person entered the info into their system to create the paperwork I would need to sign for them to take a look. Cool.Within a couple minutes she was back with the paperwork--quicker than I expected-- and began showing me where I needed to initial and sign. On the first point she explained that it authorized them to hook the car up to scan the computer before and after they worked on the vehicle. My first question was "Do I have to pay for it?". Followed up by "how much?". The answers were "yes," and "$180.". I asked "for each scan?". She said "yes." She explained that it was to protect them by documenting potential issues prior to the repair work versus issues after in case they caused damage. I asked for clarification since it seemed like a lot of money for me to pay to protect them, I'm already expecting $thousands to fix the bumper.She went to get Mark, the manager. I told him I needed clarification on what this charge was for. He was very dismissive and seemed offended that I was even asking any questions. I was shocked, and told him he shouldn't be offended by a customer asking for clarification. I said people should read paperwork before they sign. I was very uncomfortable with the situation, and expect more from a place of business when asked simple questions instead of acting indignant that I dare ask a question.I decided to take my business elsewhere.
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September 2021 by Oscar Jesus G.
A coworker of mine backed up into my car in the empty parking lot at 6 in the morning. Had just gotten my car four months previously and this deeply frustrated me. Not to mention the other party involved has not been held accountable to this day. Nevertheless, they made the whole process easy to navigate from start to finish. My car came out looking just like the day I bought it not to mention how clean it was as well due to their sanitation precautions due to covid-19. Lastly, they were even willing to go out of their way and retrieve my credit card from within the door frame free of charge, it only took like 10 minutes to get it out. They did an excellent job repairing my vehicle and I definitely recommend giving them a call if you find yourself in need of repairs for your vehicle.
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November 2020 by Daniel M.
I decided to go with this shop for the repair because I have used them for various jobs before. I was deeply disappointed this time around with the work and level of service, and I would never do business with them in the future. If you do business with AAA make sure to let them know and avoid this business. I submitted a vandalism claim through AAA for vandalism damages all around the vehicle [360]. The shop quoted $4100 and my mom dropped off the vehicle for repair. My mom primarily speaks Spanish and was assisted by Fatima. When we picked up the car, we noticed they failed to repair some scratches in the front bumper [under the license plate]. They initially tried saying the scratches were not part of the vandalism and would not be repaired. They argued the scratches weren't fixed because the bumper had other pre-existing damages.. Yes, the bumper had ding and scratches consistent with tear and wear, but the fresh scratches were part of the claim for which they were supposed to fix. When we complained, they said they would buff the scratches. When we got it back the scratches were exactly the same. When I called Sammy to figure out why, he was discourteous and made it seem like he was doing me a favor after charging the insurance nearly $4100. He tried saying it was miscommunication with my mom as to the expectations for the repairs because of a language barrier. SO I GUESS IF YOU DON'T SPEAK PERFECT SPANISH, DON'T EVEN BOTHER WITH THIS SHOP!! TERRIBLE EXPERIENCE... I would not recommend this shop to anyone..
