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October 2023 by Debra R.
I paid for a custom closet install in August and I still waiting, it has been a nightmare. Customer service is non existent to little to nothing at all!!! I was given a sheet with a local team with phone numbers on it. I tried to get a hold of any one of them nothing but crickets. I paid in full for this service two months ago and still no product. I spoke to the Sales Manager, John finally in September. He said that the materials will arrive at the warehouse September 30 and it takes 72 hours for inspection. I have called him four times October 6, 10, 11, & now the 12th!!! This is ridiculous he has never bothered to call me back to update me on the installation. My gut is telling me I'm probably getting some cheap wood and nickel and dime nails. Nothing special and I've spent thousands of dollars on something I could have hired someone local or Closet World!!! Terrible customer service, don't ever have them do projects for you buyer beware...
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September 2023 by Tufu L.
S/o to the guy making sure all the carts are put away and making sure it's clean. Wed 4:00pm
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September 2023 by Oscar Joel R.
I needed the wood that I was purchasing cut and I asked if someone could help me. I waited about 45 minutes and no one showed up, they paged someone twice. Eventually I called for a manager, just to tell me that they didn't cut round wood. UPSETTING!!! Do better! Thank goodness they opened Lowe's, never going here again!
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March 2023 by Lorriann S.
I went to the paint department in need of help. David S. answered my many questions and mixed me up a sample of the color I was considering. He was courteous, professional, and kind, which means a lot these days. We go to Home Depot often and always appreciate good service!Lori S.
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January 2023 by Wendy B.
5 stars for employees Nathaniel and Sebastian absolute stellar customer service and they provide it over and over again! They really should be supervisors or managers they truly do work as such!
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October 2022 by Geoffrey F.
I love the Garden center at this Home Depot. The staff is always helpful. I love the way the will walk me to the location of the products I need instead of just saying "it's down on aisle 27"! LOL...This place has everything I need for my garden.
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October 2022 by Linda N.
The one star isn't for the many of people who work there. Most of they try to be helpful. But.... This is for the company as a whole. Over the years, I've bought a lot of stuff at HD. Most of it was.... okay. Just okay. What's not even okay is: Lumber. This stuff is so wet, it could sprout on the shelf. It will be nice and straight in the store, while it's tightly bundled with other wood. But once you let it dry, it twists so far out of shape, it looks like a curly willow branch. Another is their website. They almost NEVER have in stock what their website claims they have. For the project I'm working on, we are constantly going to a hardware store for miscellaneous small every day things - washers, all-thread, small tools, drill bits. To date, HD has had about 10% of the things we were looking for. Maybe 10%, anyway. Certainly not more. If you have to order something online, you better not need it quickly, because it will take about 2 weeks to ship it from a store not 200 miles away. I'm not talking about a small home remodel. I'm talking about a multi-million dollar commercial contract where it's necessary to get the small things immediately, not 2 or 3 days later like many supply companies. Yet another is their phone service. They hire so few people so they can give their CEO a new yacht, they can't afford to hire someone to answer the phone. So if, by some miracle, you get a live person on the phone, DON'T HANG UP, whatever you do, until you get the answer you need. Otherwise you'll be shuffled around from department to department until you give up in despair and go to Lowes (not that they're any better).
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September 2022 by Jacob D.
The absolute worst possibe customer experience is awaiting you! They hire people, and I use this term loosely, whose only qualifications is barely having a pulse. Amazingly, they can screw up the simplest of tasks and God forbid you may need to speak to a manager, because if you actually get to speak to one, you will encounter someone with zero training or customer service skills. I suggest they hire the homeless because I'm sure they would do 100 times better.
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September 2022 by Todd C.
We were looking to buy a new dryer, as the old dryer was starting to go, it still worked for the most part, we just decided it was time for a new one. We went ahead and bought the dryer from them, it was a smooth process, however when it came to delivery it was a completely horrendous process. My father and I were working, so we entrusted my mother to handle the delivery process which should have been at 8:00 AM. We had 3 gentleman come and deliver the dryer on Tuesday 9/13/22. When they first arrived they just sat in their truck talking an laughing for roughly 30-45 minutes, we knew they were here to deliver the dryer, as we were waiting for them to deliver. When they got out, they started to take the dryer out, but my mother noticed that there were scratches and paint peeling all over the dryer, and if we paid over 1000.00 for a drying machine, we would want a new one, and not one that looks used. They attempted to convince us that if you use hot water and a rag, it would come off. My mother called them on their bluff, and sure enough, she showed them that it wasn't even coming off. She refused the delivery as the machine looked downright old. They started taking our old dryer out, and instead of simply unplugging it, they decided to just cut the wire, I have attached a picture regarding this. I can't tell if these men knew what they were doing, or if they had the combined IQ of a rodent, but it seems like unplugging would have been very simple, rather than cutting the wire. They then proceeded to move the drying machine to the middle of the garage. When my mom refused the delivery, which I should note, there are scratches, and paint peeling off the dryer. As a matter of fact, our old dryer actually looks newer than the dryer that they were trying to deliver. When my mother refused the delivery, they threw a huge attitude, and begin complaining. With our old broken dryer in the middle of the garage, they decided to leave, my mother had asked them to move the dryer back at least, and they looked at it and just left. I am sorry, but this is not the way customer service should ever be handled. We now have a broken appliance that they broke, and no way to dry our clothes. We had to call our electrician to come and install the wire back on. We have never had service like this before, what a bunch of incompetent workers. On the bright side though, we learned a valuable lesson, it is time to start shopping at Lowes.
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May 2022 by Jessica C.
The new hire at the garden center was doing the absolute most for no reason. Moments before, I had used store credit that my mom gave me to make a purchase without any issues. When I decided to grab a few more things, staff switched shifts and the new person with short hair and glasses wearing a pink sweater hassled me and held up the long line--all because she treated me like I was some sort of criminal for using store credit given to me by my mom. We own a business and she often sends me on Home Depot runs because I take care of the garden on our property. This employee was literally wanting names from every Home Depot location where staff let me purchase without this sort of hassle and chaos. It was really unsettling how far this person was taking this saying she was going to ask for a big meeting to discuss this and how literally every other employee should get in trouble. She called her manager over and basically bossed him around. He deferred to HER judgment call and said very little on everything that transpired. Like, what even. This is Home Depot, not TSA.
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April 2022 by William T.
Ordered a freezer to be delivered,last minute they can't deliver.Have to reschedule,they did the same thing with other stuff we had ordered a month ago.Next time it's Lowes
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April 2022 by Melanie C.
Buyer Beware. Bad experience with Thomasville Kitchen Cabinetry at Salinas Homedepot....wanted to make a change after order within 2 days of order and was denied. Now I am stuck with 2 cabinets that I can't use. Very disappointed in the customer service at Home Depot on this one. They could have done more. If Thomasville is that bad, Home Depot shouldn't carry them any more. Extremely Disappointed in Salinas Home Depot and HD in general, to say the least!!
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January 2022 by Anamaria G.
In 2021, I looked at three Christmas trees at their Christmas tree lot, and I found the one that I brought home to my kids. Thumbs way up for the Home Depot Alinas store.
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October 2021 by OSCAR VACA
The best place to rent..all kinds of tools. And the help is out of this world.
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September 2021 by Ron J.
Customer service at this store is awesome! I had an exceptional experience in the lumber department today. I regret that I don't remember the employee's name who helped me, but he was patient and hard working. Although there is a store closer to me than Salinas, it id worth the extra distance because of the great customer service.