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November 2023 by Veronica Lopez
The customers services in the store are more amazing then phone customer services.
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October 2023 by Ernie Rivera
COMCAST IS HORRIBLE!! THE CALL CENTERS IN INDIA IS THE WORST. I AM PAYING FOR 1000 MEGS OF INTERNET AND I HAVE NEVER GOTTEN ANY BETTER THAN 525 MEGS WHILE PAYING FOR 1000. I HAVE CONTACTED COMCAST OVER 10 TIMES OVER THE LAST 1 1/2 ABOUT THIS PROBLEM AND THEY HAVE NOT FIXED IT EVEN THOUGH THEY HAVE SENT OUT TECHS MORE THAT 5 TIMES. COMCAST HAS A MONOPOLY IN THE AREA THAT I LIVE IN AND AT&T EITHER CAN NOT GET IN. CITIES ARE CUTTING DEALS WITH COMCAST AND HOME BUILDERS SO THAT THAT HOMES ARE WIRED FOR COMCAST ONLY!! I AM LOOKING AT GETTING LEGAL HELP TO RECOVER THE MOENY I HAVE PAID AND NOT RECIEVED THE SERVICE THAT WAS PROMISED TO US.
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September 2023 by Josh F.
This store is a disgrace they messed upMy phone service disconnected my phone now I can't use it stay away from this store
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September 2023 by Hillary Jurgenson
Brandon Shade is the one to go to. He helped me set up my new phone service and get new watches. 10/10 would go to him again! Fun and exciting experience! Highly recommended you go to Brandon in the Salinas Northridge Mall location.
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September 2023 by Krystal R.
Brandon Schade (or Schads) is the best customer service specialist!!He made sure he asked the right answers so I explained what I need for my work and school for my computer and other devices. He gave me the directions on my xfinity app to activate the gateway. He did say it takes 15 min to connect everything. It works!!Much better than my arris own modem. Highly recommended to Brandon!! Yes he is super friendly!! Nice environment too. Value? It is fair when I requested lot of things because of my work and school. He updated my plans on agreement
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July 2023 by Raider Nation
This Xfinity store is absolutely amazing! I live in Marina so we used to drive to the Xfinity store that was by blackbear diner in Monterey when they ended up closing that store we would just call to take care of our problems. But I ended up going to the Sand City Xfinity store not realizing they are not Xfinity workers. It’s a third-party store got horrible service and they messed up on my account. Thank God for the workers at the Salinas Xfinity store because they were some of the ones that’s worked at the xfinity store that was by black bear diner. I was greeted immediately I was helped immediately, and my problem was taken care of immediately.My family has been with Xfinity since they were Comcast and before that pack bell that was 1959. So it was really nice to get help the correct way and not having to deal with chaos like I did at the Sand City store. If you’re reading my review please don’t go to the Sand City store they are third party store and they’re not even Xfinity workers.Thanks again to the Salinas store for fixing my problem I’ll definitely be back!
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June 2023 by Gerri conway
Agent Lynn fixed my problem with total professionalism and besides his Iprofessional expertise he impressed me with his offer to improve my monthly invoice I have been an Infinity customer for about ten years and Lynn has been the best agent I’ve ever had the experience to work with—you are lucky to have his expertise on your staff.Sincerely,Geraldine Conway
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June 2023 by James Morgan
In my experience the customer service here has been great! I've been in a few times recently and I can tell you I would not be a customer if it wasn't for this particular store. A rep by the name of Roman, was very helpful in setting up my iPhone and Apple watch.I tried going into Sand City a couple days ago and it felt like the store was run by a bunch of high school kids. They were hanging out and not wanting to work at all. When one of the reps tried to help, he had no idea what he was doing. The phone service was an even worse experience.
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June 2023 by Kench ***
I feel that the service that is being offered is very faulty and tends to shut off more often than it should and I am not fond of paying for a product that turns off when electricity is still functional
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June 2023 by Carole Reyes
Trying to talk to Customer Service and their machine doesn't let me talk to CS unless I push certain buttoms
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February 2023 by Gnanzou A.
Came in got my stuff went home life is good. Had no troubles setting up the internet either. The speed is a bit slower than a gig on my phone and p5 but the pc and tv work great. So no complaints from me fr
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November 2022 by Paul A.
Worst service ever. They suck. Internet connection is slow and drops in and out as well as the tv.
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September 2022 by Deke Ross
Not just this location, the service this company provides is horrible. I wish ANY other ISP was available in my area!!
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August 2022 by Angel Rios
Very bad communicationcation through phone with automated service! Almost impossible to get a simple problem fixed. Can't wait to cut them off for internet!
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June 2022 by henry porraz
Brando schade helped us bigtime. Very nice guy and awesome customer service
