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April 2023 by M. S.
This business' website says they are open until 5:30pm M-F. I got there at 5:00pm on a Friday after pushing through 45 minutes of rush hour traffic. They had already closed. Why have a website if you aren't willing to maintain something as basic as your hours on it?
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November 2021 by Rene B.
Absolute worst customer service. Asked for a box to look at the packaging and the employee or owner said I can only grab it if you buy it... That person should never be in a customer service environment.
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October 2021 by Dave C.
I needed to ship something and thought I'd support a local business. Boy was that a bad call. I walk in and the owner is talking with a customer and stares me down hard ( I was wearing a mask and they weren't?). I say hello and look around the store, waiting my turn. The conversation amongst the two turns to rifles and guns and ammo and the owner recommends a gun saying that you can hunt with it and even use it to shoot someone? It was really weird and disturbing. Still no acknowledgement of hey be with you in a minute or anything. I noped the F outta there. Don't come here. Horrible, non existent service from someone talking about shooting people?!
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May 2021 by Laura P.
Having lived in many places in the world (school, work, volunteering), I have often sought the services of shippers who also pack (my accumulated collection of delicate objects from the forest or sea, or hand-made for me, is legendary). I have utilized the services of many a Packaging Store, as well as some more esoteric and unique providers in this genre. I have not found anyone who is so composed, so quick and deft, so careful with my items as Clovis Spindola. He offers to help carry heavy items from the car. He organizes items to be crated together into specific waystations around the store. He measures twice, writes everything down, double-checks the preferred date of arrival. I have used the professional skills of Clovis Spindola at Packaging Store San Rafael many times and had every single possession arrive precisely wrapped and protected and absolutely undamaged. Highly recommend.
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September 2020 by Karey K.
We used this shipping store on a holiday as nothing else was open. It was a lil spendy, but our case of wine got to Minnesota in a timely fashion and each bottle was separately wrapped in bubble wrap and not a bottle was broken! The man that helped us was kind. No complaints!
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July 2020 by Daniel D.
I needed to ship an odd object -- a backpack with a rigid frame, Clovis has a number of solutions so he quickly identified the smallest box possible and then provided the cheapest courier option. It doesn't get easier than that. The transaction was less than 5 minutes. The other brick and mortar shipping stores may not give you the same flexibility of packaging. Clovis mentioned he will even customize a box from an existing off the shelf solution if needed.
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March 2020 by SRETS
As a business, we use this company as our go-to Packaging Store because they handle our clients' belongings with care and ship them as carefully. We haven't had a problem in the past five years or more.
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September 2019 by Silver Rain
As a business, we use this company as our go-to Packaging Store because they handle our clients' belongings with care and ship them as carefully. We haven't had a problem in the past five years or more.
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August 2019 by David H.
I sent an employee to ship a package FedEx with my account # which has a 80% discount off of standard rates. The employee there apparently did not know how to do this so we got charged $160 instead of $15.
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April 2019 by Lily .
Zero stars (had to choose 1 star in order to post) Horrible service. Confusing, gave me the complete run around, wouldnt give me a straight answer on anything! I walked out utterly baffled. One of the oddest experiences I've ever had at a place of business. Went to UPS in Montecito shopping center...whew! Complete opposite experience. Very helpful, meet all my needs with ease.
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March 2019 by Iris
Place was closed even though it was supposed to be open, but now reading the other reviews I think it was a blessing in disguise.
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December 2018 by Valerie L.
I don't understand all the bad reviews. I've been shipping here for over 15 years and have never had a problem. I usually have Clovis pack my packages because I know they will get there in one piece and he finds the most cost effective shipping method for me. Clovis and the owner have always been very friendly and helpful - I'm glad to have them nearby so holiday shipping is fast and easy.
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July 2018 by iris shields
Place was closed even though it was supposed to be open, but now reading the other reviews I think it was a blessing in disguise.
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March 2018 by Lily
Zero stars (had to choose 1 star in order to post) Horrible service. Confusing, gave me the complete run around, wouldnt give me a straight answer on anything! I walked out utterly baffled. One of the oddest experiences I've ever had at a place of business. Went to UPS in Montecito shopping center...whew! Complete opposite experience. Very helpful, meet all my needs with ease.
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January 2018 by William M.
just horrible. This is about as crooked as you get. Had two quotes there that were literally twice if not three times the normal. He quoted me 80 bucks to send a shoebox size package I brought in ready to go to Ohio. 4 day delivery too. I went down to fairfax and shipped it for 30 fed ex. I mean come on. Really? Unreal business.
