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May 2024 by Jason J.
The best value you will find on high end bottles and excellent customer service. I have been ordering from Ludwig's for years and never had an issue. Everything is well packaged and arrives as if you grabbed it right off the shelf at your local store. I recently received my shipment of Tears Of Llorona Tequila and, oddly, one of the bottles arrived with a break in the seal, leading to a small leak. I emailed 2 pictures (responding to the generic "your order has shipped" confirmation email I received 2 days prior) and within a few hours was notified that the bottle would be replaced. I then received confirmation, before the end of the same day, that my replacement bottle had shipped. Exactly the type of customer service you hope for, but rarely see!
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March 2024 by Abraham I.
Service and shipping is perfect. Ordered and shipped as promised. Arrived in perfect condition, especially the Blanton's which is known to have a cracked seal on arrival if shipped. I also have ordered a high priced bottle before with great packaging.
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January 2024 by Raffie F.
I was a loyal customer for years. the I placed an online order and after 4 weeks of not receiving it, I called them up . They didn't even ship it yet and said they would ship it today. They didn't even offer to do anything to keep me as a customer. Just said we will cancel the order and hung up. They have really become a terrible place to shop. Their prices are the same as everyone else now too.
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January 2024 by Joshua C.
Great communication over the phone and safe delivery. Awesome selection and they had the rarer whiskey I had been looking for. Thank you!
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October 2023 by Parker Berry
Top shelf selection of cigars
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September 2023 by Jamie Ginsberg
Excellent source for Tequila, with a good selection across price ranges. Great beers from micro-breweries with an emphasis on local and some treasures from across the country. The wines are great, not the biggest selection and a full range of price points with an emphasis on the middle ground. The cigar section looks tight, I don’t buy them, but if I did, it looks on par with the alcohol. Litttle known secret, they stock Chili Crunch here.
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September 2023 by Eric T.
As per previous reviews, the online ordering process is horrible. I ordered a bottle of Hakushu 12 100th anniversary in late June 2023. It wasn't processed for shipment until July 28, 2023. However, the bottle was never picked up by FedEx. I called... 5 times. Each time, I was told that the bottle would be shipped. I was going to cancel my order last week, but was promised that it would be shipped and delivered by today. Nothing was delivered. I finally cancelled my order today.
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September 2023 by Anthony Pierce
There’s nothing fine about Ludwig’s. I placed an order on August 24, 2023 for a bottleof gin. I contacted the store on August 28 and they informed me that my package will be sent out that day. It’s now September 3 and I have still yet to receive my package that had FedEx ground. When I contacted the store today the same gentleman again said it’ll be sent out on Tuesday. Do not purchase from the store. Customer service is nonexistent. I’ll be waiting for my refund in my order # 26945.
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August 2023 by Milan M.
I placed order on June 26th for six bottles of blue label. After waiting for 3 weeks they told me that they are going to ship me on July 18th. Today is August 6th and nothing is shipped. Beware of placing order online.
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August 2023 by Alex A.
Can't comment on the in-store experience but I'd avoid ordering from them online. I placed an order and got an email a day later saying the product is not in stock. Checked the site, and the "number available" text for the product actually increased instead of being an out-of-stock item. I placed a different order without the "out-of-stock" bottle the next day and it was cancelled the following day without an explanation. I contacted them and they said it was a mistake on their part and that they can send out a new invoice and the products that same day. Never got a follow-up from them. Based on that experience, I'd wouldn't trust their services regardless of some lower priced bottles. Stick to reputable vendors like Old Town and Rare Tequilas and you won't be disappointed.
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June 2023 by Christine D.
Not your local Bev Mo. This store is the place to go if you are looking for that particular bottle of wine that you can't find anywhere else. There are also fine liquors and a humidor room if that's your thing. Great selection and prices are fair. And the ambiance is a plus with the smell of pipe tobacco wafting in the air.
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June 2023 by Sonya Muse
I enjoyed conversation with people inside. Customer service is high class, just like all of the products. I was going to get something on a cheaper side and I realized that this place is high class so you have to pay for that. We found something good for a good price. I was happy with customer service and products. Location is amazing too. The area is just wonderful!
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May 2023 by Robert S.
Do not trust Ludwig's. Their website is regularly inaccurate and they don't resolve their mistakes. They take your money and say they are fixing their mistake and then ghost you. Placed an order 11DEC22 for over $1k and they failed to ship several bottles. Continued to be strung along saying we're getting more in and then no contact. It's now over 6 months later and they won't respond and refuse to issue a refund.
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May 2023 by Alan B.
Saw a great deal on glenlivet 18. Beside the fact that it's really difficult to get these bottles here in NY, the price has gone up sign it when you can find them. I bought 8 bottles and they shipped them out fedex. Everything was great.
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March 2023 by John L.
Well, all I can say is that I am a tequila aficionado. I have been studying and researching agave spirits for many years.Needless to say I have visited every liquor store in Marin County, and Ludwig's is by far the best...I hesitate to post this review because it will draw attention to a gem that is hidden away in the town of San Anselmo.One of the great Strengths of this particular establishment, is that it has many very fine spirits that are very difficult to find.They do their research.The staff was very friendly, and accommodating.If you are looking for a fine bottle of wine and/or spirits, I highly recommend Ludwig's...Parking can be a challenge, but that's San Anselmo!
