Pet Food Express is known for its knowledgeable and friendly staff, who provide excellent customer service. Customers appreciate the extensive selection of dog and cat food, which can be overwhelming, but the staff offers helpful recommendations and education on animal diets. The managers are kind and genuinely interested in ensuring pets' health, making the shopping experience pleasant. One customer shared a story of how the staff went above and beyond during a challenging situation while babysitting a child and dog. Employees quickly assisted by managing the dog and toddler, showcasing their caring nature and teamwork. This positive experience led to a grateful customer who now considers Pet Food Express her go-to store for pet supplies. Overall, the store is praised for its helpful staff and commitment to customer satisfaction, making it a valued resource for pet owners.
Really helpful service here, and most of the employees have good knowledge about the products. I like that they offer a buy 3 get the 4th free on treats and like items.
August 2025
Had my dog needs when the Terra Linda branch was out. Later on a different occasion to make an efficient errandathon, I went here with my dog for a weigh-in. We were very welcome, the scale had believably working numbers, but the smallness certainly shows in space and selection.
July 2025
Really nice employees, very helpful, clean and easy to use bathing facilities for pups, great food selection, and the 4 for the price of 3 deal on food is a nice touch.
