Pet Food Express is known for its knowledgeable and friendly staff, who provide excellent customer service. Customers appreciate the extensive selection of dog and cat food, which can be overwhelming, but the staff offers helpful recommendations and education on animal diets. The managers are kind and genuinely interested in ensuring pets' health, making the shopping experience pleasant. One customer shared a story of how the staff went above and beyond during a challenging situation while babysitting a child and dog. Employees quickly assisted by managing the dog and toddler, showcasing their caring nature and teamwork. This positive experience led to a grateful customer who now considers Pet Food Express her go-to store for pet supplies. Overall, the store is praised for its helpful staff and commitment to customer satisfaction, making it a valued resource for pet owners.
The staff (especially Max :) is extremely knowledgeable about their products. The expansive selection and options for dog and cat food can be overwhelming, but just ask anyone working there and you'll get a pretty thorough animal diet education, plus recommendations. It's the only place I shop for my pets.
May 2023
I’m blanking on the managers name, but he’s a very kind and knowledgeable person. He let my friend and I hang up a lost pet poster today which was very sweet. Every time he’s helped us he has amazing customer service and genuinely seems like he is interested in your pets health.
November 2022
So much nicer than the big chains, in quality of products, organization, and helpfulness of workers.
