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June 2023 by caramia real
I am still in shock. I had to call my doctor and take an anxiety pill because of how I felt leaving this store; I was literally shaking.The lady who works there screamed at me from the top of her lungs asking me to “ get out” of the store after I mentioned the Crystal was expensive!I have never seen such a customer service behavior. I checked to see if this was actually lawful!I am sad this store is part of my beautiful neighborhood. Please check the yelp reviews for more reviews.
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May 2023 by Ana K.
I am still in shock; I had my stomach turned and a headache after being SCREAMED at from the top of the her lungs asking me to get out of the store, because I mentioned her crystal was on the expensive side. She was extremely abusive and I can't believe this is okay, that there's no law that protects customers from such abuse. Sad this store is part of my beautiful neighborhood. I am very disappointed.
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March 2022 by Mari N.
Shara did an amazing job on creating a necklace for me to showcase a piece of jade I was given. My neighbor had shown me some jewelry pieces Shara had upcycled for her and I was so impressed, I knew I had to meet Shara. She was easy to work with and finished the necklace ahead of schedule. The price was very reasonable. I highly recommend!
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March 2022 by Daniel Randall
By far the best place to buy jewelry in Marin County.
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December 2021 by Jules Gitelman
I’ve been going here for over 30 years (ever since it was called Crystal Reflection) & the hand-made jewelry is amazing. This is a great place to buy gifts (& receive gifts from!) - plus they are masters at jewelry repair. This family owned business is a must-see in San Anselmo! ? ??
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November 2019 by Jason Mattiace
The owners were awesome to work with and helped me pick out the perfect engagement ring for my now fiance
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May 2019 by Elizabeth S.
I am a Marin resident for several decades and in those years I have had good experiences getting stones set at Reflections, (but then I dealt with a man, not a woman). Still, when it came time to find a ring setting for a stone, I naturally thought to go back to Reflections. Had I known that on the day I was to pick up and pay for my custom work that I would be standing outside her shop describing how she--the owner--had physically assaulted me to the responding policemen--summoned by the retired officer who responded to my cries for "HELP" and saved me--I never would have gone into her establishment. This female owner turned from smiling and nice--as many describe--into angry and abusive--as many others also describe--and then proceeded to attempt to force the ring--with the stone I gave her to have set--from my hand, leading to a prolonged physical struggle, and my crying out several times for "HELP." I am still shaken by the aggression and rudeness I experienced. I feel I need warn those not knowing her anger can and does turn into physical assault to think twice before entering her store. I had complimented her on the setting she chose for me; but that day she even held that against me. The other ring that needed a stone set had been returned to me before the physical assault. Today, I found a jeweler to set the stone at 1/3 the price she had demanded. I note that she had also jacked up the price from that written on the tag I received and the call informing me it was ready. When I produced the tag showing the quotation was $40 less than what she was then demanding over the phone, she began kvetching about her overhead. This woman is an already lit firecracker and just because she was nice to you before does not guarantee she will be the next time you interact with her. There, now you are forewarned. I end by questioning how she still has a license to do business. Am I the only one failing to file charges for assault and battery? In the end, she refused payment and I left with my ring. However she stated (through the cop talking to her) that should I ever return she would report it as "trespassing." Stupid I am not; so, I will not be returning, period. I do not wish this experience on anyone.
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March 2019 by Guy W. Meyer Jr.
Beautiful work here! Yes!
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February 2019 by Kai H.
Best on all levels ~ Quality, kindness: generations of beauty brought to our community with excellent customer service.
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February 2019 by Jon Meyer
Great service. Helped me sleuth what a famous singer was wearing in an old photo and we settled on a great necklace for my wife for the holidays. She loved it and couldn'thave done it with out their care and attention to great customer service. They even offered her to return, exchange, etc. - anything to make sure she would be happy.
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January 2019 by T D.
After visiting Reflections for the final time a couple of months ago, I have felt a sense of responsibility to write a review warning potential customers that "the customer is NOT always right" at Reflections in San Anselmo. Buying jewelry is a very personal decision, and you would think that a jewelry store owner would know this better than anyone. However, as I now see from several previous reviews, my incredibly disturbing encounter with Shara, the Reflections owner, was sadly not unique. I went into Reflections to exchange a gift ring and after maybe 10 minutes, Shara began getting impatient and telling me in a very angry voice that she had spent a lot of time with me, that she has rent to pay, and that she'd accept a return, but I should take my business elsewhere after this! I live nearby the store and love the idea of supporting local businesses, but I have never experienced such shockingly bad behavior from a business in my life. This treatment was completely unprovoked and inappropriate. This woman doesn't seem to appreciate the importance of promoting goodwill for her business, and really doesn't deserve the support of local patrons. I can appreciate that most of the Yelp reviewers have had smooth transactions and therefore wrote positive reviews. But if you are looking for a jewelry store, there are lots of other stores in Marin to choose from, and I strongly suggest that you not pick a store with the well documented possibility of being treated rudely and offensively if things don't go the way the owner wants. I can tell you for sure that I will accept Shara's advice and take my business elsewhere in the future.
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December 2018 by Jennifer I.
This is my very first 1-star Yelp review. I write it to try to save other customers from the awful experience I just had. The owner of this store was outrageously angry and rude to me over nothing. You'll find three other Yelp reviews saying the same. The owner appears to have a serious anger issue which erupts all over the customer when some small issue crops up. Seriously, skip this store, there are plenty of other good jewelry shops. Here is my experience. I bought an inexpensive ring as a present for my niece. The owner was nice enough during the process. About an hour later I decided it wasn't the right ring for my niece and came back to return it. I was a little embarrassed, but it had to be done. The owner started to process my return but was very very angry. She said she spend a lot of time with me buying a $20 ring and that I need to be more considerate of people's time. (It was 10 min max and tell me, why does the price matter? Does a customer buying a less expensive item deserve less service?) She said, "You came in laughing, as if it's funny. It's not funny, it's B********** I was shocked. I wasn't laughing, it was a smile of embarrassment. And all of this fury over the return of a small item I bought an hour ago! I ended up just keeping the ring - not worth the crazy. Now that I know this is the third story about the owner's anger issues I see this is not a one-time, "having a bad day" thing, but common behavior for her. How many others have experienced her rudeness and not Yelped about it? Listen, I run a small business too. I understand a transaction like mine can be annoying. But it's very, very small stuff. And dealing with annoying customer service issues is literally part of the job description. I believe a business can be judged by how they handle problems that come up. With grace, patience and professionalism? Or with irritation devolving into cursing and hostility? Take your business elsewhere. You do NOT want to deal with the toxic miasma this lady will spew all over you should anything come up, And remember, you never know when something will.
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September 2018 by Janet C.
Now the shop goes by just Reflections, but it is still the same family business that is a part of our trusted community. There are too few left - gone to online sales, chain stores, or malls. I have limited resources, but Reflections has something for everyone's taste and scope and always fits my needs. The displays themselves are artfully done and since it feels good inside the shop, I could just wander for a long time and still not see it all. Shara is 'us' and is naturally warm and friendly and goes out of her way to meet your imaginings and wishes. She has always exceeded my highest expectations. We all need to remember that it doesn't takes tons of money for something beautiful and special for ourselves or for someone we care about. Thank you Shara for your heart and art.
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August 2018 by Carol S.
This is one of my favorite places in the Bay Area! I will go there from wherever I might be, to see their beautiful custom made jewelry, and talk with Shara about pieces that I want to change, or create, or repair. The store is pure magic, and it's great to get there when the dogs are there too! Shara is super talented, creative, and innovative! LOVE!!!!!
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August 2018 by Ananda Vance
It's so nice to see you on my FB feed! You're my only jewelry store! Nothing but love for you and your jewelry.