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January 2024 by Seth Pratt
Paid to be rude to you. Fire them all.
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December 2023 by Amber Cobb
The absolute worst post office I have ever dealt with. Lazy, rude, and blatant liars. Have been in here 5 times now and will never go back. Would rather drive to the city to send a package.
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April 2023 by Christie-Clarie C.
Zero stars wasn't available. These people toss packages onto your driveway almost without stopping their van. Even boxes marked as fragile get smooshed. And don't even try to call these people or go by. Calls never get answered and complaints leave you traumatized.
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April 2023 by Marla S.
Horrible post office. The manager is angry, almost Postal. Covid is over yet they yell at you if you cross the doorway if there is more than one person in the office. Rude all around. not nice. Painfully slow and rarely more than one person in the office. AVOID,
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March 2023 by Nicole F.
SO SAD. I knew it would be better for everyone's mental health if I just went to San Rafael instead. It was getting late so I went local. Yet again, baffled & disappointed. She wouldn't weigh my package. Because of the position of the scale. A simple flat package. So is it the work station? It's not a policy of the size, just a complete lack of getting the job done. What ever could possibly go wrong here will. It is almost deliberate.
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February 2023 by Sedra F.
Wish I could give a zero. How is this real, literal evil customer service women. She's like a rabid dog. Angry. Condescending. There's no talking reason to her. And she lies! And I went in to send a package just a small little envelope and I put it on the counter and she says push it through and we're closed in five minutes. You can't just come in like this. And I said well I just need a stamp and you're still open so it's OK. And then she proceeded to be verbally abusive to me and telling me that is not OK and just started attacking me verbally. She takes the envelope anyways and then she notices it's to France and it doesn't have a, I guess a label to go there so she said there's no time and I said that's OK then I'll take it and bring it back another day. And then she was just huffing and humming so I told her that she was being really rude and then I asked to speak to a manager, and the woman comes out. The woman looks like a frayed of her or maybe she just doesn't want to deal with anymore and she was like ignoring what I saying and just talking to me about my package. It's really interesting. And then the woman I was complaining about jumps in and lies and says that she was having that attitude because I was sending an international package which she hadn't even seen the address until she took it. Anyways, what can we do about this actual mean sick women ? I'm going to video her next time I'm in. This isn't right and I am sad to think other people are having their day ruined with her hate.
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January 2023 by John M.
The post office here and in the surrounding areas are bad bad news. Do not set foot in the San anselmo or fairfax po or you will be very sorry. I have seen good customers battered and berated. I would give them minus 20 stars. They are ABUSIVE AND RUDE . they get everything wrong and are RUDE and literally crazy and mentally ill.. and horrible to their customers. The clerks are super demeaning and cruel and act like prison guards that are on the wrong side of the law. They should be ashamed of themselves and all should be fired immediately. But good luck w that they are all in cahoots. The management is weak and very abusive as well they side with the evil clerks! . They have all been reported to the US government.
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July 2022 by Peggy R.
They were to have delivered an Amazon package to our business in San Anselmo. It's a large, one-story building opening directly to a flat, wide residential street. The address is in large letters on the wall next to the door. Usually UPS delivers to us, but for some reason, it was the USPS instead. I got a message from Amazon mid-day that the delivery had just been attempted, but that USPS had "run into an issue". But the foyer was full of people, the door is glass, the windows are huge - what could have gone wrong? I ran outside too see, but no one was there. The message they gave Amazon is that they couldn't deliver it because "the mailbox was full." Mailbox?? It's a package, you walk it in the front door! I can only think that somehow they didn't understand our incredibly simple address?? Even though we get the mail daily, and Amazon packages constantly from UPS?? They took it back to the San Anselmo post office, and the responsibility was now up to us to go pick it up; they don't redeliver. I take public transport to work, so couldn't drive there, and no one else here had time to. So now they're returning it to Amazon. What a waste of time and fuel and money for all involved, for some garbage bags! How lame is this? They do the ONE THING; they deliver packages and mail. UPS would have at least come back if they'd made such a ridiculous error, or taken SOME kind of responsibility. Instead, the whole responsibility lands on us. It's just shoddy.
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March 2022 by K. S.
The most rude people ever.In my opinion if you don’t like your USPS job go find another job but don’t mistreated people with your horrible mood and rudeness.Every time I have to go to USPS in San Anselmo there are a couple super rude women working in there that treats people like trash.Really embarrassing USPS ?
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March 2022 by Tennessee
Ineptitude that would be comical if it weren’t such a waste of time.
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February 2022 by Sylas C.
If I could give this place negative stars then I would. I went in today to mail off a clothing item I sold. The woman first tried to charge me for tape. I asked how much it was and she said 4$. I told her I have never been charged for tape usage at a post office, but I overall said okay to the payment to avoid an argument. Then I politely asked for a sticker to put the address on the package. She said to write it on the box and told me to write with a pen out in the lobby. There was no pen. So I asked for a pen and she was super rude about it. I asked them to pay for my box and tape and send my package off and she refused to serve me cause she mentioned she didn't like me or wanted to serve me. She said to leave with my 22$ box and my 4$ tape, which is setting someone up to steal. I waited in line 10 min and she didn't let me pay for my stuff and then went to the back and called the police on me. So my question is , what did I do that is illegal. I told her I don't like how rude she is to me, and that set her off the edge. And in turn she made so many angry customers behind me wait in line so long that they all left. Please don't go here unless you want to have the police called on you for trying to pay your bills by shipping off clothing articles. If you hate your job or life then please seek mental health help, it's not that difficult.some places are even free. The Ross post office was amazing, which I visited after this terrible experience
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July 2021 by Leslie W.
This post office is great and I always look forward to going there. It's full of character and the manager goes above and beyond to help and understand your situation.
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June 2021 by Christine H.
The service here is beyond unacceptable and actually the clerk was confrontational. I went in here in a great mood to send a birthday present to my daughter on the east coast. There was no one at the front desk when I arrived at 4:45 and there was a bell that said "ring bell for service. " I rang the bell and could hear that someone was right behind the wall in front of me. I waited about 2 - 3 minutes and rang again.. 2 more minutes and rang it 3 times loudly .. assuming that no one could hear the bell. (There were 3 people behind me in line.) When the lady came out she yelled at me "Was that you ringin the bell all crazy like that??" And I said yes, well it was my 3rd time and I assumed you couldn't hear it.?" Then she yelled "Are you gonna have attitude because I don't have to serve you!? " (in a very confronting and juvenile manner) .. at that point there was no way I would have let her take my package because she obviously doesn't care at all about her job and would probably dispose of my package or damage it. I was shocked at the unprofessional and aggressive non- service here. I would like to know how this person keeps her job. Disgusting to experience this type of treatment anywhere. I will be contacting the postmaster about this also but just thought I should let the community know to avoid this post office.
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June 2021 by Keila Soares
The most rude people ever.In my opinion if you don’t like your USPS job go find another job but don’t mistreated people with your horrible mood and rudeness.Every time I have to go to USPS in San Anselmo there are a couple super rude women working in there that treats people like trash.Really embarrassing USPS ?
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May 2021 by Ilkcan C.
Terrible service, i am not getting any mail, nobody cares, they won't even bring my mail on a regular basis, this sucks big time
