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March 2024 by Brett M.
Called this AT&T Corporate Store from the parking lot of a horrible AT&T retailer owned by a third party, go figure. I inquired if they had a screen protector for an iPhone 13 Pro Max or an iPhone 14 Pro Max would also be okay. I was told they had one for an iPhone 14 Pro Max and i told him i would be right there. When i walked in, several employees asked if they could help me. I said, "I just called about a screen protector for an iPhone 13 Pro Max and was you have one for an iPhone 14 Pro Max." A salesman assisted me and said I spoke to him. He was very helpful and progressional and had excellent customer service. He is the first person at AT&T who told me on the phone that you can contact AT&T directly and tell them you have the screen protector plan and are having trouble locating one for your iPhone in stores and they will ship one directly to you. In person he also told me that I could bring it in and they will install it for me. Really nice to say! His name was Edgar and should be commended for his due diligence and excellent customer service! For real!
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February 2024 by Savannah Stevens
The staff were very friendly and helpful. Abraham and Jorge went out of their way to help me get my phone going.
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February 2024 by Felipe Cruz
All the staff were amazing great customer service
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January 2024 by Steve Misquez
Great service by Lucy
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January 2024 by Evelyn Murillo
Friendly staff
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January 2024 by Jonathan M.
We have been an ATT customer for over 20 years (back when they Cingular). We recently upgraded our phones with a trade in. We pay for 5 lines. Phones were picked up at an ATT store. The gentleman at the store helped us factory reset the trade-in phones and mail them back in. ATT has denied our trade in stating the phones were not unlocked - They don't know how to do that? After spending hours upon hours online, and with phone support, and the store we are out of luck - they don't care one bit. and since their processes take so long, it is past the return date of the new phones. We are jumping ship to Verizon no matter what it costs. ATT does not care about its customers. Avoid them like the plague.
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January 2024 by Enrique
Ask for Lucy or Karina. They helped me save money on my internet bill.
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January 2024 by Pepe Gonzalez
Great service
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November 2023 by Spider9131
Great place to get all your phones or TV service. Customer service is excellent here. Security guard is cool.
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November 2023 by Robert Meals
After purchasing an online plan, the new SIM card did not work. I went to several AT&T stores with little help. Then I went to San Bernardino where Dan spent more than an hour attempting to activate the account. Corporate said that within 24 to 48 hours it would be connected. Three days later, no connection. Dan helped me again spending more time with corporate, finally resolving the problem. Technically, he did not have to help me because it was an online plan, but felt sorry for me because it is my only phone. THANK YOU DAN!!!
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October 2023 by Steven Williams
Brittaney at ATT San Bernardino off of Camino Real. Customer service was excellent! We will definitely be coming back to buy more product
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September 2023 by Raul Sanchez
Karina helped me out even though they were about to close i got there super late but she took the time to help me and get my phone transfer situation taken cared of she deserves recognition anyone else would have. Just told me to come back tomorrow and it had happen before but she was amazing
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September 2023 by Kurt Endler
The store manager Lucy was very helpful and did an amazing job. I had been dealing with a billing issue and she was able to help get it resolved.
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September 2023 by Laura Herrera
Britney was amazing gave us so much information very thorough on everything will definitely be coming back for her with any upgrades or more information also my daughter loved
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September 2023 by Jeff Hawkins
Karina and the manager Lucy helped me get internet service at home and told me about the great discount I can qualify for.
