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March 2024 by alan stanly
Revised: sadly, upon return for an important follow up to complete shots and etc., , we were denied by the front clerk and told to reschedule even though they were open another 35 minutes and no one was in line. We were literally standing there with a bag of poop to turn in. When we asked to hear it from the vet directly, we were told he was in a meeting. Granted, we were 23 minutes late on account of the giant dog didn't want to go quietly. But it's just poor service when they have plenty of time left on the clock. We will be canceling our service plan and returning what we can of the $2000 we spent there this week. I can't recommend this place to anyone else.
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March 2024 by Ms. Ivonne
Absolutely amazing! I took my dog to Banfield after the first veterinarian office I visited after waiting for about an hour told me they weren't going to take her in. I was really upset. I called Banfield and they had appointments same day I took her in and they took care of our baby Rosie. She was really sick. It turns out she has pancreatitis and a little heart murmur. The first photo is the day I took her and she looks so sad and was heartbreaking. The second photo is her follow-up appointment. She's back to being her happy self. Although she may not care for her new diet, she's doing much better and we're happy. Banfield has a phenomenal staff knowledgeable and caring! Thank you to the staff at the San Bernardino Banfield hospital.
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January 2024 by Denise Ferris
They always take great care of my pets. I have been going to Banfield for about 10 years.
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December 2023 by Ross Clady
The. Staff. Is. Outstanding. Really care. About. The. Pets
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December 2023 by Ernie Poulin
Great option for pet plans. We even get the dogs' teeth cleaned under the plans! AND if you're traveling the country, there are many Banfield Pet Hospitals in (and a few independent of) many PetSmart stores. We've had to bring our dogs for Dr office visits around the country, and the visits are INCLUDED in the plans!
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September 2023 by Lisa Banuelos
Good food , cook the tacos too long and hard to eat.
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September 2023 by Gabriela M.
Unfortunately I've fallen for their scams. They have Terrible service. Agonizingly Long wait times, & they hardly ever answer their phone. It can be pretty difficult to get ahold of them. They definitely up charge every little thing. I wish I had looked around and compared prices. I Payed about 655 for my 4 MONTH old kitten to be neutered not including medications or the cone. I could have definitely gone to any other place for much cheaper but I truly did not know better. I've also enrolled in their wellness plan so that I could afford the surgery. The down payment alone could have covered his surgery and meds at another clinic. (170.00 just for the down payment) but I'm stuck with the contract and pay 70 monthly for about a year or so to finish paying for the plan. So if you're looking for affordable quality care, look elsewhere because its not here (:
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August 2023 by Sharon Nunley
They know my cat by name and he is very calm with them.
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June 2023 by Jay Bennington
Great service. Compassionate and kind.
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April 2023 by Pierre Von Borstel
Was curious about it. I came to look into their services was hovering around the desk and got some pamphlets and they didn't even acknowledge me. Only gave 2 stars cause at least one sounded friendly but the other just glanced at me and went back to her work.
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March 2023 by Stella G.
Made an appointment for my dog to be neutered. The website said they offer $20 spay and neutering. Turns out they DO NOT offer this service...instead they want to see your pet for a regular visit...at $75....then do neutering at God knows how much! False advertising all the way!!
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March 2023 by E Limon
Friendly staff. Not the closest Banfield to me, but the only one with a same day appointment. They were extremely accommodating. This is also nicer than the other 2 to closer to me.
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January 2023 by Cha C.
2nd time bringing my elder pit Bull , as this was the only place that would take him during Covid due to him being large and not a fan of other dogs I was turned away by a cheaper clinic due to another dog being aggressive and that German Shepard was still allowed in the clinic. Forever grateful for this place as they do not discriminate. They aren't scared to take in my baby Regardless of his size and they treat him like their own. Not sure why this place doesn't have good reviews, I took him yesterday & he has a surgery appt on the 31st, they are a lil pricey but good care is all I can ask for my baby, & I know that banfield does that and I'm confident in them ! never had an issue with pricing as I always ask for estimate, they do not operate without disclosing and estimate. Hope that helps you guys !!! & thanks ladies for taking care of my baby !!
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January 2023 by M. Enriquez
My puppy developed a cough so we brought him in as soon as possible. He was sent home with antibiotics and scheduled to come back in 2 weeks for recheck. We followed instructions. Puppy developed green discharge in eyes and nasal drip. Brought puppy back in for recheck as cough had significantly gotten significantly worse. Dr. Jennifer Magee stated that he seemed fine and that he was getting better despite our videos that reflected his cough and hacking that was waking him up at night and continuous throughout the day. The doctor did not clarify what exactly is wrong with the dog but instead dismissed our concerns. When asking clarifying questions about the doctor’s recommendations (which included kids allergy medicine and nose spray) the doctor in a sarcastic tone offered silly over invasive treatments. I stated I would seek a second opinion and “doctor” became upset and walked away. When reviewing the medical records I found several “recommendations” that were never recommended including an influenza vaccine to reduce coughing and other notes that I had declined medications. I asked to accurately update medical records and after plenty of back and forth I was provided with semi-accurate records.I feel like as pet owners we take our pets to Banfield because we believe they are in connection with Pet Smart, which is reputable company, however they are not connected at all. They simply rent the space. Banfield is subpar in its treatments and seems to drag out getting our dogs healthy. This may be because they are very adamant and frankly more concerned on selling their “pet wellness plan.” A quick google search will show the cost and flaws of the plan they try so hard to push.Go somewhere else, a private vet. Find someone who cares for your pet like you do and not just dragging out your pets well-being for a buck.
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October 2022 by Ale Vieyra
I had my Pitty come here for 10 years and the Vet treating him was always so nice and caring for him. We have a new pup now and we bring him here too, they are all so caring and loving towards him.