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August 2023 by Amie Cooney
Don’t use this credit Union! They are using outdated unethical practices to finance their loans. We applied for a loan using mine and my husbands credit and they gave us a ridiculously high interest rate. After reviewing the documents and possible reasons for this since I have a very good credit rating, I noticed I never received a notice that my credit was even run when I have always received a notice EVERY SINGLE time and my husband received it, but he has a lower credit rating. When I asked Delilia about it, she sent me a document with a FICO score that did not match the experian website and listed a date the day before I even applied for the loan. I makes me wonder if she falsified the document to make it look real and accidentally put the wrong date. Super shady. Delila then told my husband they’re using version 3 of experian and that’s a 10 year old outdated version that gives an inaccurate representation of their clients credit.Ended up going with Navy Fed credit Union and they ran my credit which I got a notification for and my FICO score matched what is on the website and they gave us a rate 3% less. Took me a half hour start to finish and I walked out with a check.This place is a joke. Avoid!!!
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June 2023 by Abbey Burns
Everything was fine until I tried to pay off my loan in full and every time I spoke to someone on the phone they started telling me I Owed a different number. They claim it was “interest” but as I’m logged on looking at my balance I have someone emailing me a different balance and someone on the phone saying a totally different balance as well. They have no idea what they’re talking about. I was speaking to Miranda about this on the phone and she said she was going to put me on hold while she got info. Instead of putting me on hold she transferred me to Raquel. Me being confused ,I ask to be transferred back to Miranda because she said she was just putting me on hold and would be helping me. Instead of transferring me back, Raquel tells Miranda that I refused to speak to her and they won’t be helping me. I’ve never felt more lied to by a company and disrespected. Especially by Raquel, shoutout to her.
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April 2023 by Michael Godson
Dolores in loan department is always a very pleasant officer to work with. I enjoy her professional attitude toward her customers. Thank you Dolores. I also would like the thank Madison for her professional advise on my loans with the credit union, she is very polite and listens to the customer without an argument, I had an issue with the Elmonte branch Mary to whom wanted to correct me as a customer it's not professional to not listen to a customer whom puts their money into the credit union. The new Costa Mesa branch has been the light of my life in the interest of the Customer since they opened that branch Thank you Costa Mesa for your extended courtesy and aide to my business matter and to my family.
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March 2023 by lavoyce robinson
Always polite and nice! Never crowded always in and out
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February 2023 by Scissor me XRPies
Wish more places were run this well! I don't belong to Certified FCU but another one that shares as a co-op. I live in Palm Desert and this branch was the closest opportunity to where I live. I walked in and was immediately treated as well as I can remember. No issues, with smiles and friendliness from the staff. Kudos. With how much customer service has gone down the last few years. They are doing it right here. I'll be back.
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February 2023 by Tom Tynan
Wish more places were run this well! I don't belong to Certified FCU but another one that shares as a co-op. I live in Palm Desert and this branch was the closest opportunity to where I live. I walked in and was immediately treated as well as I can remember. No issues, with smiles and friendliness from the staff. Kudos. With how much customer service has gone down the last few years. They are doing it right here. I'll be back.
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December 2022 by Yambao Flores
Small, feels like a family bank.
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September 2022 by Manny Hernandez
Quick and Friendly Service! Great interior decor, not your typical looking bank
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May 2022 by Cindy Ware
No way to call my San Bernardino branch so I went through the main office. They connected me to Rosie’s voicemail. Three hours later still waiting for a return call. 30 years with Vons credit union and one would think I could get a call back! Time to rethink my banking choice!
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May 2021 by Terry Taylor
I will like to thank Sandy Howitt for being very Persistent, Positive, and for going beyond any expectations I had. Excellent customer service..I will be returning soon
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May 2021 by J.C. Villarreal
Never crowded. Very nice staff.
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May 2021 by Joseph Uribe
A pleasure every time I go there
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June 2020 by David Maidens
Worked with my credit union as my branch at the LLVA was on lockdown. Very personable and polite. Many thanks to The Branch Manager.
