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December 2021 by Tina H.
1st valley credit union has a ATM outside that I use. It works and doesn't charge me a fee to use it, because my bank is also a credit union. Can't say anything about the bank other than their ATM machine is always up and running.
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May 2021 by Frank R.
Shout out to my man Steve who help me get my credit score high enough to get my own house and a brand new BMW ! Love that guy
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June 2020 by Marisa G.
Being a member at this credit union has been a horrible experience, by far the worst financial experience I've had in my life time. I am going to close my account ASAP. I don't recommend this CU to anyone. I want to give the details but it's just to much to write. I just wanted to add that there is an associate by the name of Ana she is awesome, she always goes above and beyond for me and probably many other customers. I want to thank her because she is the reason my outlook has slightly changed about the credit union. Ana you are a star!
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January 2020 by Sherry B.
So I have been trying to do a wire transfer for the last 2 days from my bank (AMERICA FIRST) while i was in California and they act like they couldn't do ishh. I walked into 1st Valley credit union (San Bernardino,ca) and STEVE was sooooooooo helpful and awesome. He got to the bottom of my problem and solved it a well.. STEVE YOU ARE FREAKING AWESOMEEEEEEEE BRO!!!! Keep up the GREAT WORK. Steve had a great attitude just as well as the other staff inside of the credit union.... i will be -sherry switching to this credit union very soon... Thanks ladies and gents
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December 2019 by Jay H.
Ive been with this bank for over 5 years and it has been a great experience for car loans and loans in general. Friendly staff and good rates! I highly recommend this bank. Ive never had a bad experience. Steve and carmina are always very helpful
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October 2019 by Ahr H.
Best Credit Union in the IE! *No long wait times on the phone and in person *Great APR on loans *Amazing loan options *Always professional team members *Super active in the community :) I've had an account with them for almost 10 years now. No complaints. Shout out to Lisa, Carmina, Monica, and Steve for always taking care of me and my husband.
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September 2019 by Aaron N.
Happy w customer service specially Mr Steve, very efficient and willing to help all the time w a big smile -- some mistakes from others but because of this guy, Im ok with the branch
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July 2019 by Brian F.
I came in a couple days ago to refinance my car and from the beginning I was greeted by friendly and knowledgeable staff! They made the process easy and seamless. The amazing rate was a plus! I will definitely be continuing to do business with this bank in the future and highly recommend!
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June 2019 by tony g.
Customer for 10 or so years 10 years ago. Had an 850 credit score and was denied a loan at every attempt. Went back ten years after to refinance a car loan (attempting to keep money close and in Berdoo) with a 815 credit rating (went down so to purchase of car. Visit 1:Offer was to pay more money then I was already paying per month. Visit 2: Both parties Agreed on 3.75 apr for 6 yrs. Visit 3: Denied previous agreement and offered loan for 5 years. Responded that we just talked about this agreement yesterday and agreed (paper work in hand). Response was I'm sorry we can't do that. Unprofessional. Adolescent. Manipulative.
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June 2019 by Carlos V.
This credit union is so personable. They have world-class customer service and they offer so much to their members. I've always been treated so kindly and never just treated as a transaction, like at most banks. Thanks 1st Valley!
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March 2019 by Elena N.
Cashier Lorraine was having a bad day, and was taking it out on the New customers, in this case, my self, it looks like if she does not know how to communicate with other people, If She doesn't like her job or doesn't know it She needs to look for a New one, I'll never go back to this place
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July 2018 by Albert M.
Went in to withdraw some cash. Was helped by a young man named Angel Perez. He had amazing customer service, as well as other members of this credit union. However, Angel went above and beyond to help me by answering questions I had about the credit union and what they offered. Glad they have a worker like him to attend to us investors. Thank you 1st Valley Credit Union.
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July 2018 by Isabell F.
I recently started going here to do share banking transactions not to long ago. The staff is so kind and nice. One staff member that stuck out was Angel. He help me fill out the form and answered every question I had. Because of him I am considering opening an account here.