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January 2024 by Sarah T.
Stayed here on a business trip and got off late from work. The staff were very kind and understanding. I even got to check out a little late because of the weird hours I worked. I also came back to the hotel late and my key card didn't work. The staff and security resolved the issue quick so I could get some shuteye, even if it was a little bit. The cookies are also delicious! Thank you for having me Double Tree, Hilton. Until next time, and hopefully my key card doesn't mess up on me again.
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January 2024 by Michael H.
Our First Time At This Hotel So Far It Looks Okay..?? Except For $12 Parking Charges..!! Only Staying Overnight..!! Geeeezzz..!!! Should've Just Parked Across The Street..!!! Room Smelt Like Wet Dog...!! Even Though We Brought Our Dog He Is Always Bathed And CLEAN..!! And He's Very Small.
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December 2023 by Edward M.
Went to check in and the card reader did not work. Front desk agent cancels my reservation without any notice. Some time passed and someone comes in and he uses the other computer and checked them in without a problem. I feel there was some discrimination.
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November 2023 by Jazzmine D.
My boyfriend and I absolutely love staying at this property when we come to Southern California, specifically San Bernardino. We have friends that live here and the location is very close to where we need to go and close to shops and restaurants. We have stayed here close to 4 times this year and it never disappoints.The check in process is always a great, and the staff is very friendly and helpful. You have to pay for parking at this property and it is $12 a day that will be charged when you check in, the parking area is secured with lift gates to let you in and out and they also have security patrolling the parked cars, the lot is large and every time I park it's always packed.The hotel has a restaurant, a bar and a snack store with drinks, snacks and coffees. It also has a pool and a fitness center and conference rooms, they also do room service, but call early we were going to order room service our last day there and it was over an hour wait. All in all our experience here is always amazing thank you doubletree San Bernardino for always taking care of us!
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November 2023 by MC Walcott
From check-in to check-out, Refugio took care of me. The hotel was most accommodating, clean, and comfortable. Thank you, Refugio, for your 5-Star service!! After a long day at work, your professionalism really helped me feel welcome at the
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November 2023 by Laoaoa M.
On the night of 11/02/23 I stepped outside to smoke and saw a dead mouse (see photo for context) next to door entrance like an inch away from getting inside The entrance by parking lot on pool side
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November 2023 by Victor Hernandez
Older property that is in need of a refresh. Lobby is dull, rooms are dull , restaurant is overpriced and hotel exterior looks rundown. I usually stay at the HGI just a block away but decided to give this Doubletree a try…. Will not make that mistake again.
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October 2023 by Carrie Evon
Had a great stay here! The staff was having a temporary computer issue when I first rolled in, and they were super friendly while they worked to get it fixed. They even went above and beyond to make sure I could get that famous DoubleTree cookie! The room itself was very spacious and nice. The late checkout time was awesome too. I would definitely stay here again :)
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October 2023 by Aellianna L. Leone
Exceptional Service, Unforgettable StayI recently had the pleasure of staying at this double tree and I cannot stop raving about the exceptional service provided by their front desk hotel attendant. I am not the best with names I believe it was Lisa-Ann or Ann-Marie. What impressed me the most was her patience and willingness to go above and beyond to ensure I had a comfortable stay.
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October 2023 by Rachael Mann
I don’t like giving negative reviews and prefer to give positive but Hilton needs the feedback to step up its game. I would like to give a higher review based on the gals at the front, but the room was disappointing and it’s the second stay at a Hilton location in the last few weeks where rooms were dirty. I arrived late at night and immediately noticed a half drunken water bottle, dirty floors, and dirty comforter. The sheets were also dirty with makeup smears on pillowcases, long hairs, and crumbs. They delivered sheets to my room so that I could remake the beds since they didn’t have housekeeping staff that late. The ladies up front were super kind and apologetic and this is a Hilton problem, if they can’t find workers, they need to make the job more attractive to gain employees to keep from ruining their reputation. I took pictures, but no one wants to see gross pics on a Google review so instead I’ll just share pics of the lovely festive decor downstairs and my pooches, it does have dog-friendly rooms for $75 per stay. I also want to mention that they said they would give extra Hilton loyalty points to make up for the inconvenience however I don’t know that I will need them as I haven’t been happy with the quality lately. I have one more Hilton stay coming up next week so fingers crossed that it’s better.
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October 2023 by Sherpa559711
We had a horrible experience at this hotel! The hotel is dirty! The front desk supervisor lacks empathy and was unable to resolve the problem. I had to spend 1 1/2 hours on the phone with the Hilton Diamond desk to book me at different hotel and submit a complaint ticket. I was told that I wouldn’t get my points for the stay back until a GM reviews the complaint. It’s very evident why I’m complaining when you see the pictures. This is a Hilton…this is absolutely unacceptable. See pictures with the mattress of the pull out bed. I actually slept on this the night prior and didn’t know what I was sleeping on until the next day when I decided to to lift the mattress to put the couch cushion under it for more comfort. I found a horrible stain with black mold!
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October 2023 by Mark J
Inner city oasis.Stayed here while attending a business meeting in San Bernardino. What a pleasant surprise, a nicely appointed self contained venue, but I could see this place being a type of staycationThe hotel is clean, feels secure, and friendly staff. Lots of indoor/ outdoor spaces.They have a high quality gym, but the brite spot of this place is the on-site restaurant with full bar. Great food with more than reasonable prices. Great alcoholic beverages to take the edge off of a long day. Super friendly staff. Amazing homemade potato chips.
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October 2023 by Gretta Dittmer
Rooms had to have sheets replaced because they were dirty, and they didn't honor the rate we had booked under even after speaking with several people. Changed our reservation at checkin and lost the breakfast voucher as well. Definitely will choose differently next vist to San Bernardino because the rest of the trip here was great.
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October 2023 by Maxl Dale
The hotel staff are very friendly and helpful ?My room's very comfortable and nice, they clean every day and make my bed, restocking toiletries and towels as needed. ??There are many amenities, including laundry rooms (not free ), a small gym area, a restaurant, several outdoor areas, and a pool. ??Safety: I accidentally forgot my room keys in my room; after asking for my ID, I was able to get another room key. ??
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October 2023 by Gloria Bianchi
Place was amazing and felt safe with the guarded parking lot. Was able to rest after a long trip. Highly recommend! Ladies that checked us out next morning was beyond amazing. Valerie and America, thank you ladies.
