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March 2024 by Londy B.
Cashier Patsy and the lady with pink beret and outfit on provided excellent customer service. They both were pleasant and professional.
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January 2024 by Sue W.
I had a great interaction with the Mgr. Blanca on 1/10/2023. She handled my situation professionally and completely. We are very happy she was so pleasant and understanding. She righted all the wrongs that I had encountered and we are so grateful and appreciative!
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December 2023 by Hedy C.
The service was wonderful. We asked the lady in the shoe department for help and she went out of her way to help. They have lots of shoes to choose from. The value comes in different prices depending on what you are looking for.
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February 2023 by Mi Chocosita
Very good prices
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January 2023 by Barbara G.
I really enjoy shopping at macys always find a bargain something always new I recently bought an item in the cosmetics section and when I came home and open the package, there was nothing in it took it the next day and yeah, person in the cosmetic counter was very helpful and give me another one which I found that was very good
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December 2022 by Memoome F.
In San Bernardino Macys store. A Sunday peak hours ...mens dept. There are 27 people waiting in line to pay. There are only 2 people registering. Meanwhile I counted 5 employees walking around for curbside delivery. Obviously Macys doesn't need business I've seen 4 customers walk out of the store & 3 walked out of line because taking 15-20 min to ring 1 customer !! Then other employees come to the register & yak it up. Slowing process even more. Poor mgmt. poor planning. Why stores are leaving & closing. Ridiculous!! I'll go to another store that has more than 2 cashiers. It's holidays open more registers !!!! Ps now we are at 32 in line. Doesn't the manger see this.
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November 2022 by Theresa W.
We bought a Queen size mattress, here for our friends that will. Come down from Lancaster. We also bought the sheets from My Pillow.com. And towels for our friend's We're happy that we purchased them but they we'll be here after we Leave to go to Yosemite.
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October 2022 by Serrena D.
Went in late last night to pick a new fragrance.Been wearing the same scent for 10 years, so of course I was sampling a lot.I hate that I can't remember the name of the very helpful employee. She was great even though a bunch of us swarmed her, LoLI'm going back for my DKNY so maybe I'll be able to update with her name.
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October 2022 by Sharon Ballardo
Excellent customer service. Neat and tidy displays
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June 2022 by Teresa M.
I went to Macy's to buy a dress for my son's wedding & a sweet lady by the name of Windy helped me "right away "!! I found a nice navy blue dress in 45 minutes thanks to her . Also Nancy F. that works in "women's clothing " helped me open a credit card in 10 minutes ..so fast & very helpful. All these people did a great job & were very helpful!! ...I can't forget the lady in jewelry , so helpful. She rang up my clothes & jewelry I bought ...she even stayed a little longer @ work to help me. I went a few weeks ago on a Monday ....thank you all !! Thank you Macy's crew !! Terry
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May 2022 by Kathleen M.
I have shopped at Macy's my whole life (I was brought up in New York) and I was thrilled when I moved to the West coast and found Macy's Recently I went to 2 Macy's the same day - Riverside and San Bernardino, CA. What I found was very disturbing. Clothes were strewn all over the floor and display tables contained mounds of clothes. In my whole life have I never walked out of Macy's without buying something, but not that day. I hope this was an anomaly and I will give them another chance in the future, but not if I find the same experience.
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May 2022 by Sol S.
Anytime I have gone to this Macy's I get ignored and discriminated against. Today I thought it would be different I went in to buy my mom a Mother's Day gift. I was in the Michael Kors section trying to purchase a purse, I waited about 10 mins before I was greeted then was told they had one customer ahead of me and would come help me after. She helped that customer then proceeded to help any other customer who walked by and ignored me. I use to work customer service and I understand it can get busy, but I felt outright disrespected. The same employee who said they would get back to me greeted someone they knew and continued to conversate with them even though they got there after me. It just felt disrespectful. Prior to this i had an employee assume I couldn't afford a perfume I was interested in buying, as they kept suggesting cheaper "more affordable" options. You're better off going to the Macy's in Rancho Cucamonga.
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February 2022 by Sergio Q.
At all causes avoid visiting this store, customer service at its worst. Five to ten cars in the huge parking area has to be a sign, just save yourself a disappointing experience.
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February 2022 by Rojelio Vega
The customer service is amazing! Especially an employee, I believe her name was Ashley, she was very helpful and patient with all the styles and sizes I asked for. I left with 3 pairs of shoes and socks I highly recommend to go and ask for her!
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January 2022 by Toni D.
The customer service is outstanding. The sales clerks are courteous, helpful and friendly. As always, the quality is great and when they have sales it's a bargain.
