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February 2024 by Dave Felde
Hayes came out to tow my 32’ rv and the driver did some quick troubleshooting and fixed the rv! I still wanted to make sure it was truly fixed, so Arty, the driver, followed me to the mechanic to make sure it got there safely and to quickly get it going again if something were to happen. It saved me tons of money and hassle. I am very appreciative! It’s great to have a knowledgeable, friendly driver who goes above and beyond. Thank you!
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February 2024 by Big Daddy
Contacted this place about a towed vehicle and person that answers the phones is very rude unprofessional. Tells me the vehicle never was picked up by them CHP confirmed it was picked up. After going back and forth she says the vehicle was in there lot. This company needs to clean house with there employees.
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January 2024 by Michelle Castro
Very scummy company. I was in a car accident and the police had my car towed to this tow yard. We had called previously to ask if the car was drivable if we would be able to drive the car off the lot and the woman who answered the phone said she didn’t care. When we got there it was a different story. One of the men there did not give me my keys and just said the car would not be drivable after I had asked for my car keys multiple times. Instead use DAVIDSONS towing who helped us tow the car back to my house for a reasonable price. My car was also able to drive so they completely lied about my car not being able to drive. The people at Hayes also rifled through my car when they went to grab my registration which was noticeable by how dirty they left my seats. Terrible customer service and terrible company.
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January 2024 by Jacob Boom
Worst experience I have ever had with a tow company please never come here or give them business they are scammers!!! My gf got into a accident and the cop told her it would be free to get it towed to there tow yard so she did, when she went to pick it up they charged her $300 to tow it and $80 to store it (it was there for 2 hours), she finally got to the car and the yard guy would not give her the key even though she owns the car!!! He said it was not drivable and had to be towed home, the funny thing is when they towed it home they drove it onto the tow truck, car was perfectly driveable. As well as when she got there they had taken the registration out of her car and when they did they got the inside absolutely filthy the seat are completely ruined was tan interior now it black. They totally took advantage of her and her family PLEASE NEVER USE THESE PEOPLE THEY ARE SCAMMERS AND VERY RUDE!!!!
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December 2023 by ryan belke
I'd give zero stars if possible. The people who run this facility are some of the worst I have ever dealt with. Almost to the point of being unable to call them people because they have a complete lack of empathy for people.I contacted them about a shadow box that belongs to a friend of mine. She miscarried her twins and this contained one of the only ultrasound pictures she had of them. I was told repeatedly that they had removed the box from the vehicle and it was waiting for someone to pick it up. (Her family lives there while we live in Montana.) When someone did arrive to retrieve the shadow box, nit only had they not removed it from the vehicle, it was left in the car with the windows down and open to the elements. The ultrasound photos were completely faded and ruined, and are irreplaceable due to the facility now being out of business. If you require any form of towing I woukd highly recommend staying away from this dumpster fire of a company.
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December 2023 by Imelda Meza
This Place Is So Crooked It's Not Even Funny... They Charge for Gate fee, Line fee, CHP fee, what else are they going to charge you breathing and standing fee???... And my car is damage now and there saying it was like that no it wasn't "F" This Place THEY DO NOT DESERVE 1 STAR... And "F" That old lady 2...
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December 2023 by Natalie Crystal
This place is a joke
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August 2023 by Jose Orellana
Old lady a front is very rude, really bad customer service
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August 2023 by Veronica Garcia
The lady's that answers the phone got an attitude going on! They don't care about customers concerns!
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May 2023 by Jefferey Tripp
Opened my truck and drove it less than 1/2 miles and charged me $1298.00 to get it back for 4 hours of storage
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March 2023 by S M
Very rude and disrespectful, the blonde old lady is very rude and has the worst attitude. I walked up to the window with a good morning and right away had a bad response. Took out my car in the matter of couple hours and got charged $370.
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March 2023 by David R
These people have it set to being open 24 hours on their Google listing only to be closed at 8 upon arrival. Ty for wasting my gas and money with your misleading google listing.
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February 2023 by Miguel Garcia
Been here a few times, work related. I'm very friendly to them and they are friendly with me. Good service and good people.
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February 2023 by cody sosa (Fierce_blade260)
Good people help me take my stuff out with out no problem may God bless them and there family..
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December 2022 by Anna T.
My car got towed the week of Christmas by the city and had to rush to pick it up. The folks at Hayes were extremely helpful and easy to work with which made the whole experience a little more bearable. I hope to never have this happen again but if you are in need of a tow, I recommend them
