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January 2024 by Sue W.
I had a great interaction with the Mgr. Blanca on 1/10/2023. She handled my situation professionally and completely. We are very happy she was so pleasant and understanding. She righted all the wrongs that I had encountered and we are so grateful and appreciative!
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December 2023 by Hedy C.
The service was wonderful. We asked the lady in the shoe department for help and she went out of her way to help. They have lots of shoes to choose from. The value comes in different prices depending on what you are looking for.
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November 2023 by Serrena D.
This particular visit I was in the men's fragrance counter. Zuly (Pardon if I butchered the spelling) was quick to greet us even though she was stocking and cleaning. With so many scents to choose from, it's nice to come across people that actually have knowledge and are helpful. Not only was she helpful but, she was kind while assisting us.
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October 2023 by Catherine R.
I ordered an item on-line and tried to exchange the item for a different size, I was unable to exchange in the local store as the correct size was not available. There was no phone number to call so I tried the chat service. It was obvious we were chatting in different languages. After 25 minutes, I think we reached a solution. Macy's has nearly reached to bottom, I would not be surprised if they are soon out of business.
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September 2023 by Anel Munoz
I went to the mac store and the older lady seem friendly at first but clearly didn’t want to do her job. I asked her for a few recommendations and she recommended to not use mac and to go elsewhere. She didn’t even want to help me find a foundation to match my skin. First of all old lady this is you job. For such a high quality cosmetic place mac shouldn’t have people like that working for them.
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July 2023 by Ile W.
Visited the Mac store by Macy Victoria Garden and was assisted by Crystal who was beyond AMAZING. Thank you
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July 2023 by Kaleigh Elias
The people are so rude and don’t help with anything. I honestly think this store has the worst customer service. They should really hire new people.
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January 2023 by Barbara G.
I really enjoy shopping at macys always find a bargain something always new I recently bought an item in the cosmetics section and when I came home and open the package, there was nothing in it took it the next day and yeah, person in the cosmetic counter was very helpful and give me another one which I found that was very good
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December 2022 by Memoome F.
In San Bernardino Macys store. A Sunday peak hours ...mens dept. There are 27 people waiting in line to pay. There are only 2 people registering. Meanwhile I counted 5 employees walking around for curbside delivery. Obviously Macys doesn't need business I've seen 4 customers walk out of the store & 3 walked out of line because taking 15-20 min to ring 1 customer !! Then other employees come to the register & yak it up. Slowing process even more. Poor mgmt. poor planning. Why stores are leaving & closing. Ridiculous!! I'll go to another store that has more than 2 cashiers. It's holidays open more registers !!!! Ps now we are at 32 in line. Doesn't the manger see this.
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November 2022 by Theresa W.
We bought a Queen size mattress, here for our friends that will. Come down from Lancaster. We also bought the sheets from My Pillow.com. And towels for our friend's We're happy that we purchased them but they we'll be here after we Leave to go to Yosemite.
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June 2022 by Teresa M.
I went to Macy's to buy a dress for my son's wedding & a sweet lady by the name of Windy helped me "right away "!! I found a nice navy blue dress in 45 minutes thanks to her . Also Nancy F. that works in "women's clothing " helped me open a credit card in 10 minutes ..so fast & very helpful. All these people did a great job & were very helpful!! ...I can't forget the lady in jewelry , so helpful. She rang up my clothes & jewelry I bought ...she even stayed a little longer @ work to help me. I went a few weeks ago on a Monday ....thank you all !! Thank you Macy's crew !! Terry
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May 2022 by Kathleen M.
I have shopped at Macy's my whole life (I was brought up in New York) and I was thrilled when I moved to the West coast and found Macy's Recently I went to 2 Macy's the same day - Riverside and San Bernardino, CA. What I found was very disturbing. Clothes were strewn all over the floor and display tables contained mounds of clothes. In my whole life have I never walked out of Macy's without buying something, but not that day. I hope this was an anomaly and I will give them another chance in the future, but not if I find the same experience.
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May 2022 by Jocelyn O.
Didn't find the specific Polo shirt and cargo pants my son wants. They had polo shirts, but they were $49 each. Plus the type of cargo pants didn't appeal to my son. Macy is a great store, but just not what my son wanted.
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May 2022 by Sol S.
Anytime I have gone to this Macy's I get ignored and discriminated against. Today I thought it would be different I went in to buy my mom a Mother's Day gift. I was in the Michael Kors section trying to purchase a purse, I waited about 10 mins before I was greeted then was told they had one customer ahead of me and would come help me after. She helped that customer then proceeded to help any other customer who walked by and ignored me. I use to work customer service and I understand it can get busy, but I felt outright disrespected. The same employee who said they would get back to me greeted someone they knew and continued to conversate with them even though they got there after me. It just felt disrespectful. Prior to this i had an employee assume I couldn't afford a perfume I was interested in buying, as they kept suggesting cheaper "more affordable" options. You're better off going to the Macy's in Rancho Cucamonga.
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April 2022 by Haley M.
Great customer service. Tracy from the clothing department was the nicest, most helpful person. She went above and beyond with helping us look for things for prom.