September 2021 by Letty L.
Always been a customer, been happy with the beer prices, grocery, and the hot foods even more so. I wanna say maybe 2 Fridays ago in the evening i stopped by for drinks. I picked up a 12 pk bottles of pacifico, twisted tea, an apple juice and headed to register. The pacifico carton busted on the left and i wasnt fast enough to catch it. Unfortunately it fell and some broke. It was messy. I stood there as an employee came to clean it. I put my other items at counter and the lady started to ring me up but stopped and i stood there wondering what i thought was happening. I waited and waited. Could have left honestly. She wasn't saying anything at all and i was getting annoyed. I was right and she was waiting on him to bring me what was left of the 12 pk.. back in the past in used to be that you break, you pay and signs were posted. I told them the handle broke and i just couldn't catch it in time. Also i could have left while they all waited for clean up and no one was saying anything. Would staters or food for less or any other retailer charge you for a product accidentally broken in store while you shop? Not saying i was being irresponsible and looking not to pay bcuz i did stay but these things happen. I wasnt being careless either. So they ended up charging me the entire 12 pack and i took home about half of them but felt disappointed honestly. I know stores/ retailers get merchant credits, freebies, samples, etc and so much more. Am i wrong for feeling they did me wrong for having me wait after she started ringing me up only to wait for a total while he brought back the remIning bottles in a bag? Thoughts pls Honestly idk if ill go back after this She was rude just speaking to him in their language while i stood there
