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December 2023 by Doug Burnout
Waiting in line for over 10 minutes. Each counterman disappears after waiting on one customer. All but one counterman is now wandering around not helping customers. Counterman taking customers that aren't in line before those who waited in line. It's like this a lot when I come in here.
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December 2023 by Joel Aguilar
I Walked in this morning looking for tools to remove my tail light unit in order to replace my bulbs. (I drive a Fiat, tricky car to work on lol) I looked around for a bit and wasn't sure what to get. I asked an employee by the name of Ed (Older Hispanic Gentleman w/ glasses) for help and he was very dismissive, he didn't greet me or anything. He then asked me what I needed and I asked him if he could help me look for a torx bolt remover or bit to remove my taillight unit and he asked me if I knew the size and I told him I didn't. He then told me "well I can't help you if you don't know what you need" I found his tone very rude, so I said okay and stepped outside to take a picture of the bolt which needed to be removed, I went up to him a second time and showed him the picture and he said "I don't know what to do with that and I asked him "the bolt has the number 8 on it could that be the size?" He ignored me. He then tells me to go check the shelves with him. I go and he grabs some bits and tells me to show him where my car is. When I get outside I realize he's not behind me anymore but a second later another associate by the name of Cesar or Cesareo helped me out. He was much kinder and more knowledgeable. He helped me pick out the right ratchet and bit and honestly made my experience 100x better. Ed just made me feel dumb to be honest. Definitely need more people like Cesar!! I appreciate his hard work and patience!
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November 2023 by john garcia
HELPFUL HONEST PATIENT WILLING TO GO ABOVE AND BEYOND.
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October 2023 by jesus ramos
Great customer service ed his staff very helpful this is my go to store for parts.
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September 2023 by Michael Arellano
Knowledgeable OnPoint and willing to explain anything to about just about anybody a great place... This place filled with knowledge
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July 2023 by Luis Cabrera
Service needs a lil more training..
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July 2023 by Rochell Malcom
Very helpful staff, prices just a little lower than Auto Zone. If the part you need is not in stock they can order it from another store to be delivered either the same day if requested early enough or next day.
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May 2023 by Wise Womans Worktm Apothecary
I Bought a battery here when my son was manager there. They said they can't replace it because my son quit. The managers were so rude that they didn't even want to give me cooperates number so they passed the phone to an employee that started the day before who all of a sudden , had cooperates number. Just ignorant behavior and unprofessional. DINA is currently the manager and another woman , they're both unprofessional.
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May 2023 by Rose Spencer
Employees are knowledgeable and were friendly on my visit.
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March 2023 by hound blaqk
Staff is informed and helpful quick and easy when you know what your looking for
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March 2023 by Son of a Gun
They always put you on hold for ever .Not the best place to buy
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February 2023 by H C
Genie helped my mom and I out replacing our battery. She was very polite and patient. Great customer service!
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February 2023 by Michelle Grenowich
Had to change windshield wipers and the staff here were very friendly and helpful. They even changed out my blades in the rain. Thanks guys
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January 2023 by Jamie Jaster
Terrible customer service. Workers seemed to have an attitude for no reason and weren't very friendly or helpful at all. I'd find a different auto shop if you can.
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November 2022 by Kenric Davis
O'Reilly's is a good place cuz they are working there to know what they're doing even you can't pronounce their name yesterday and I don't know his name but he helped me out real nice with a water pump for my 2006 Malibu Maxx thank you man
