-
December 2021 by Jonathan Kundra
Fast and timely customer service (thank you, Barbara!) despite a mix-up in primary and secondary email addresses.
-
May 2021 by Shelley S.
I had happily banked at the now closed San Bernardino Highland Avenue Branch since it's opening. The service there was fabulous-staff always willing to address any concerns. As I do much business in Redlands, I tried the Redlands branch. My first experience was with a most unpleasant gentleman teller. Subsequent visits, I've thankfully had other very pleasant tellers. I then tried the downtown San Bernardino branch; and had fine experiences. Still, the personal connections have not been felt at either location-but hoping to establish some.
-
November 2020 by Frank A.
It appears Jerry Alcaraz, Assistant Vice President, just couldn't wait until 12/2/2020 as he promised to close my accounts. I deposited most of my money into my new Bank of America accounts on 11/13, but left the accounts open since I am expecting a direct deposit on 11/20/2020. I trusted the accounts could be kept open until 12/2/2020 as Jerry promised in his first letter. BUT NO! I guess he couldn't wait to kick me out. I just received two cashiers checks and both accounts appear to have been closed. Now the direct deposit will bounce. Should anyone trust Jerry Alcaraz? Well its your money and in my opinion there is really nothing Pacific offers that can't be obtained at another bank. Who needs to deal with this pettiness?
-
April 2020 by Darla Brown
When we had someone steal our mail and cashed a check on our account, both Debbie and Kelley help us with a new account and monitored the old one from the thieves who kept trying to take money from us. They are great!
-
March 2020 by Shawn Aza
People at this branch are very much costumer orientated. they understand business owners. it is time for us to give these people a great review after years of banking with them. by far better service then all these big banks. i wish i could give them 6 starts. business owners if you are looking for a bank that would be there not just to take your money but help you when you need it, its here. Debby is as lovely and kind as it gets.
-
March 2020 by Fatima Rivas
Was greeted as soon as I walked through the door. Everyone was very helpful and polite. There was little to no wait for anyone who walked in while I was there and customers were treated like others a friendly demeanor. Excellent customer service!
-
March 2020 by Peter S. Gold
The services each of the staff provides at this branch is exceptional. I believe you will not get such a high level of service anywhere else. And the knowledge of the staff is exceptional. I have business, partnership, and personal accounts with this bank.
-
March 2020 by Jeff Deputy
Pacific Premier Bank is a bank like no other I have ever experienced. It is nothing like the traditional banks. Always greeted by name by smiling faces that really know who their customers are.
-
February 2020 by Lisa Bender
The customer service is amazing here. When you walk in they all say Hi. The girls answer all your questions. I have never had such a great bank.
-
January 2020 by victor ruiz
if you like an efficient staff.. look no further. every time i call Debbie i get the answers to the questions i have, and i feel like a priority. much like the riverside staff, they're doing things right at san bernardino.
-
December 2019 by KinGee&CherryQueen Conner
Cyre was so helpful! She did not give up on my transaction and went over and beyond! Thank you Cyre!!
-
November 2019 by robert houston
Best bank around always fast friendly service never a wait and they dont charge me to cash my paychecks even though I dont have an account there!
-
October 2019 by Drew Gagner
Kelly and the Team at Pacific Premier Bank in San Bernardino have been my bankers for almost 20-years, even as I moved to Long Beach and subsequently to the Central Valley. They always take the time to listen before they act, and their attention and focus on providing excellent customer service is -- in my experience -- unparalleled. As a business person, I could easily switch my banking relationship and make it a new "local" relationship, but when a group like this one responds in a "real-time" manner, and provides consistent, ongoing outstanding service, you must stay the course. Thank You, Pacific Premier Bank in San Bernardino (and other locations in the southland)!
-
October 2019 by Caitlin Kammeyer
If you're looking for a bank with wonderful service where you can make any kind of requests or have any sort of issues that you're having trouble with that is in need to be resolved then Pacific Premier Bank is where you can get it.
-
October 2019 by jeff hinkley
Hands down, the best banking experience I've ever had! Then entire staff goes out of their way to know each customer personally and greets everyone with a welcoming smile.
