Total Nails & Spa is known for quality services, affordable prices, excellent customer service, and the highest level of cleanliness. Customers report beautiful work, quick service, and very polite staff. Many highlight a specific technician as awesome, patient, and accommodating. Reviews note the salon can be pretty expensive for some services. A concern was raised about tool cleanliness, as tools were not new single-use and lacked a clear separation between clean and used items. Overall, many customers are happy and highly recommend the place.