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February 2024 by Michelle S.
no one is there to assist you all the time . I went to fill out my propane gas clicked on the button 2 times and even went to the store for someone to assist me and there was no one there
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February 2024 by Chachi Samper
Customer service needs to improve. Starting with when I got there and the next day I return in the trucks everyone I interacted with (different associates) all had an attitude like they didn’t want to be there. Every time I asked a question they seem to be bothered that we were asking. I really don’t think I will be coming to this U-Haul for my next move. I will do the drive even though it’s a bit farther for better customer service and people that genuinely care for the customer.
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January 2024 by Brian Gunn
Attentive staff. Easy drip off. Friendly.
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December 2023 by Robert Robbins
San Bernardino U-Haul office good customer service
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September 2023 by Aurora M.
I don't recommend this location, they will not honor a reservation and will give your truck away. Bad customer service and unprofessional!
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September 2023 by Lovelle Monty
Good customer service. Lots of trucks available and clean. Only location I go to.
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September 2023 by Zander Lucero
Told me online it would be $22 then I walk 1.5 miles in 103° and am told it will be $68+ gas. I rented a uhaul in January for $27 this is absolutely ridiculous. They shouldn’t charge more per mile if we have to pay for gas.
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July 2023 by Kameron Durham
Easy booking, check-in and return process.
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July 2023 by Luis Leiva
The two gentlemen that helped me out were very courteous and helpful. Great experience overall.
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July 2023 by Paul Soto
This location needs More Desk Employees.Another customer and I, had to wait for service while the Front desk was using the bathroom.
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July 2023 by Patricia Lizarraga
Fill your trucks with gas top it off because I go my reservation with 25 miles to empty which was an inconvenience to me. Due to that negligence I had to stop to put gas and was late to my destination. So disappointed!!!
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July 2023 by Lynn Jackson
The customer service at this location is top notch! Amazing staff and easy to rent!
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June 2023 by Annie M.
I do not recommend renting a truck from this company. They will gladly take your reservation and money and then cancel the day before. Consider yourself warned.
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May 2023 by Peter C.
This office is the biggest example of unprofessionalism I have ever encountered in my entire life. Jesus, the general manager, consistently calls me, or has one of his idiot employees call me every month to "let me know" my rent is "late." My rent goes out as a scheduled payment on the first of each and every month and isn't even DUE until the 14th of each month! It is now at $99.95 a month, up by over $25.00 from my original payment, and I have a stack of threatened "lien notices" a mile high, the last time requiring a reversal of a $50 extra charge they actually charged. In addition to the nonsensical $20 charges they always try to tack on when it is ALWAYS their fault. Three months ago I LITERALLY AND IN ENGLISH was told, "We found the check later on lost in a rarely used desk drawer." Avoid these people like the plague.
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March 2023 by Virginia Wade
The truck was not in the best of shape, plus I forgot some stuff in the U-HAUL, and returned the next day and they could not find them!
