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January 2024 by Lee Violett
Closed on Saturdays!
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September 2023 by Ram Rock
AVOID THEM AT ALL MEANS!!! Refused to pay my salary check for no reason explained. Looks like they welcome with the customers only when they bring the money. When you come to get what you earned, this branch tries to get rid of you.
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September 2023 by Oleg D.
AVOID THEM AT ALL MEANS!!! Refused to pay my salary check for no reason explained. Looks like they welcome with the customers only when they bring the money. When you come to get what you earned, this branch tries to get rid of you.
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August 2023 by Rigoberto Mora
First, I like to start with, I’ve been a loyal customer at this bank for nearly 30 years. No dignity from newer cashier teller. Bank manager had to resolve my problem.
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July 2023 by David G
Customer service and competence is absent at this branch.I went down the road to the Millbrae branch to satisfactorily conduct business. Perhaps it's a simple case of a female manager outperforming her male contemporary at the San Bruno branch...
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February 2023 by Alex Che
Platinum honors tier. No regards for customer needs. Needed to exchange 200EUR to USD, something I've done over 10 years, since this branch is close to the office. Usually takes around 2 minutes.This time:Walked up to a teller, she told me she can't do it because she doesn't have permissions, told me to wait for the manager for 10 minutes.Waiting...Manager comes up: "sorry, I can't do the exchange because I don't have permissions, we haven't done in a long time, let me ask someone else".Manager running around...Few minutes later: "sorry, we can't do the exchange at this location, is there anything else we can do for you today?".No help finding another location, no acknowledging their mistake.Went to another location, completed the exchange in two minutes.I'm very close to taking all my investments to different financial institutions. BoA: lazy, unprofessional, redundant.
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November 2022 by Sadie SHENG
I am hoping that I can give them a NO STAR review. I made an appointment online with some banker from this office in a non-public-holiday weekday. The office closed with no phone notice/email notice or even a sign on each gate. You should close this office to save more for your local rent!
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November 2022 by Kevin Shane
Horrible, went in the middle of the day when they should be open, no one here, tried to use the ATM and didn't have the bills I wanted/needed. Totally disappointing
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September 2022 by Denis K
The bank doesn’t work. ATM service only
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April 2022 by Andrew Boutiette
This branch gets very busy....that is when it's open.BofA, we need you to open your branches.I am a business and have to do daily deposits.I would rate you higher, but almost all your branches are closed.BAD!!!!!We bailed out the banks and now you don't care about your customers!!!!!
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April 2022 by t lech
Constantly closed went to reduce the hours like many other Bank of America‘s definitely no longer the bank to go to or do business with anymore
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February 2022 by beth buck
opens soon my a--! this location has been closed during their regular business hours for over a week. i need coins and change for my business and losing patience. about to take my biz to citibank
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February 2022 by Brandi W.
We're in the middle of a pandemic. I get it. With that said you need to do better about managing your branches schedules. You shut down the branches with no consistency. I call Bank of America. They say the location is open mon - fri 10 to 4pm. I showed up at 3 on Friday to make a deposit... and closed. This is the 4th time in the last 3 months this has happened. Decided to go to Millbrae the next day. They had a line out the door but at least they were open. Staff is so nice and it's not there fault this is happening. Millbrae said the San Bruno branch is closed until further notice and a customer chimed in and said they heard it was permanent. Hope this is not the case but anything goes right now.
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January 2022 by Danny Chan
BA is cutting hours in some of its locations. This location has a drive thru, but the machine is picky with checks and won't accept check with slight crease. Same check was accepted by the ATM inside though.
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November 2021 by Armando G
Hours online show open on Saturday, but sign in for days closed on Saturdays.
