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March 2024 by Wildkatz D.
I needed a caregiver bed ASAP. I spoke to Michael over the phone and was to arrange delivery quickly. The box spring broke after a few months. I called to have the box spring replaced. I just had to text a few pictures to Michael and a replacement was delivered and the damaged box spring was hauled off. The replacement was even of better quality. This was no hassle and quick. I would recommend this place. Excellent customer service. Thanks so much!!!
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March 2024 by Todd W.
The staff at Bedroom Express specifically Ira and Mike were phenomenal. Friendly, responsive, and knowledgeable. We would absolutely recommend them and will definitely do business with them in the future.
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February 2024 by Alicia A.
Great showroom items on display and great staff!! I would definitely return for other furniture needs.
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September 2023 by Elizabeth G.
I don't usually write reviews...and honestly, I wish I was in a better habit of it, especially for EXCELLENT companies and customer service. My husband and I purchased a King Bed and mattress from another company (Living Spaces---horrible, horrible customer service---we will NEVER BE BACK) that was not delivered even though it was confirmed. We got rid of all of our furniture to get ready for our delivery and low and behold, NO BED....now, I don't know about any of you, but having a bed to sleep on is the MOST IMPORTANT piece of furniture to have. I have DDD (degenerate disc disease) and acute bursitis, so a bed, a comfortable bed is essential. Anyway, long story long, I called several companies after having no luck with getting it from the "other people" and finally I got a hold of BEDROOM EXPRESS. I spoke to Michael. He listened to my rant, sorry Michael, and I asked him desperately for his help to find us a solution. Michael was working by himself in the morning but would go over to their warehouse next door and take a gander to see if there was anything they had in stock that we were looking for and could be delivered shortly. He promised to call me back--and HE DID....he called back to let me know that my husband and I had a few options to choose from. Though, they didn't have the bed frame in stock at the moment, he would and could deliver to us the mattress with adjustable base in 2 days if we could wait for the frame itself. OF COURSE!! My husband and I hopped in the car and drove over the hill to meet Michael and select our mattress and adjustable base. Michael was amazing and is exactly the type of person who knows what customer service is all about. Our mattress and adjustable base was delivered as promised and even came at the start of our delivery window. I called to thank him right away. Today, I called to check on the status of our bed frame and got the help and answers we were looking for. Y'all, trust me when I say this, BEDROOM EXPRESS is the place to go for stellar customer service and assistance in finding the right furniture pieces. Thanks to you all.
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September 2023 by J H.
EDIT: I'm updating my review to reflect the follow up (very good follow up) from the owner: He shared that he checked in with the employee that did not help us and that employee admitted he could have done more for us... the owner was extremely apologetic and wished us well in our search for furniture. He seemed genuinely concerned that we did not have a great experience in his store and stated that he wished he'd been in the store at the time. It seems genuine and I appreciated the outreach from Ira, the owner. Original Review: We came in to purchase a bed and mattress for our guest room. The "salesman" (if that was his role, didn't act like it) didn't welcome us into the store and when we said "hello" barely looked up from his computer. We described what we were looking for and he said "oh, we don't have that. look online" -- but then looking through the store, we found almost exactly what we described. No one checked in with us as we walked through.... Verrrrrrry odd for a bedroom/furniture store. I don't need people fawning over me, but some friendliness goes a long way. Even though they had what we wanted, we decided to look elsewhere, given the lackluster attitude of the people working there. The store has a nice layout and good variety. A couple stars for that, but 0 for the service.
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May 2023 by J Arcilla
Excellent customer service and great experience shopping at Bedroom Express. GoSupport your local mom and pop furniture store.
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February 2023 by Cohava Mor
Our sales person was Ira. He was very knowledgeable and helped us explain to us the differences between the variousmattresses. Kind, professional patience, and friendly.
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February 2023 by Marina Mackin
My mattress was delivered the next day. I'm very pleased with the service and the product.
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December 2022 by Robin
I live in Florida my mom in San Bruno , mom needed a chair I called 4 or 5 places no one would deliver to a up steers place Ira said no problem so I found one she liked they set it up the payment for and it was done thank you so much to all that work there go check this place out you won’t be disappointed thank you thank you thank you Ira ?
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November 2022 by David Stallman
Bought a couch and mattress here- Ira and Julie were super helpful, and they have a great selection of custom couches. Ours arrived in 2 weeks, and was built in San Jose. Would recommend!
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October 2022 by Ray Ysaguirre
I needed some furniture for my new place and I finally wanted to see what Bedroom Express had to offer and I was pleasantly surprised. I was assisted by Ira Fruitman who help me with what I needed a mattress bed frame a chair and a dresser which he gave me a great deal on I was impressed I was impressed not only with his down to earth personality but his honesty on what choices I had which made me comfortable and not in a rush to buy anything spontaneously. If you looking for a great deal and honest to goodness quality furniture check out Bedroom Express I'm very particular when I buy furniture or anything else and Ira took care of me with no rush and no pressure which is what I was looking for thank you Bedroom Express and Ira for your professionalism and great deals looking forward to buying other essentials and moving in my new place.
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May 2022 by Bismarck A
Bedroom Express has been in the game for over 30+ years all the way back to the water Bed days. It’s your one stop furniture/Mattress shop and with the latest best hand picked quality custom brands. The team at BED X will take good care of your next furniture/Mattress upgrade from competitive pricing with all competitors to professional delivery services with many years of knowledge and experience in the furniture game, shop no further and save yourself some time.
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April 2022 by Michael Neuendorff
I recently purchased a new sofa and love seat and am really happy with the product and the service, both in-store and during delivery. The team here is knowledgeable and really nice. I like them so much that I previously replaced my mattress and have also bought a new bed for my daughter. I highly recommend this business.
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March 2022 by Robert M.
I recently went to bedroom express to get a mattress and headboard. The staff was very helpful in helping me pick out what I needed at price I could afford. The delivery and setup was prompt and efficient. This is my first yelp review. I felt compelled to write it because the service was so good.
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December 2021 by Peter M.
Had a great experience at Bedroom Express. The staff was very knowledgeable in store and found exactly what we were looking for. The delivery team was on time and did a great job very quickly. Highly recommend!
