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August 2023 by Jack R.
If I could give them no stars I would.Fatima the manager is incompetent and doesn't know how to manage.Wanted to close out one of my accounts, and they didn't know how to do that. They also didn't know how to much I needed in my account in order to maintain a free safe deposit box. Nor did they know how to cash out checks. She kept giving me one teller after another and Fatima didn't even care because she herself didn't know how to do the job or answer the questions I had. Totally incompetent.
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May 2022 by Chunkai W.
I had an appointment with Mr. Joseph (Joe) Cervetto today at noon but went to the wrong branch. When I called them to cancel, it was Joe who answered the phone. Not only he was kind and accept my apology, he also helped review my document and gave me practical advice through the phone. This is beyond my expectation. Really appreciate Joe and his help!
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July 2020 by Lou Y.
Wouldn't exchange a $20 bill for quarters due to money laundering... seemed like they just didn't want to help. I'll keep going to WF down the street.
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June 2019 by Iam S.
The tellers here arent bad, but the manager Denise is terrible. She is unresponsive and lazy although she pretends to be busy. I usually go to Millbrae or another location to get any serious banking done.
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April 2019 by Nancy M.
I was having a problem and needed information regarding two deposits made two years ago. Was pretty sure this was going to be complicated to get the information I needed and didn't really have high expectations. I asked Ma Carmen L. Gaston, lead teller if she could help me and I was absolutely shocked at how fast she gathered the information I needed and made copies of the transactions for me. Great experience! Thank you so much.
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September 2018 by N B.
Try opening an account here. I have been banking with this bank for decades. Trying to open another account and these people here have really no respect for my time. It is taking them hours. Yes hours to get things in order. A simple request to open an account is a chore for them. Really hopeless. If I had a choice I would go go Wells Fargo. Really. These guys are a bunch of ......
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July 2018 by Henry E.
If I could give 0 Stars I would. The staff here is extremely slow and frankly low IQ. Unless you are doing a simple deposit or withdrawal they have no idea what they are doing and use extremely antiquated systems. Something that takes 5 minutes somehow takes them 30-45. I question if they can even read
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February 2018 by Shady M.
DO NOT GO HERE!! Rosemary the so-called bank manager, is the most unprofessional person I have ever met. She does not know how to speak with the customer or how to handle a situation. I moved from Hillsborough six months ago, and received a letter in the mail from Citibank stating that I have a safe deposit box still opened. I I remember closing the safe deposit box and handing over the keys. I have not used Citibank since 2012. But they still sent me a letter in the mail stating that I have that safe deposit box still open. I spoke with Rosemary and told her my situation. I told her that I have two kids and I now live in the LA area, and it is very inconvenient for me to come to the bank to settle this matter. She told me that since the box was never closed they must schedule a date with the locksmith to drill open the box, as I repeatedly told her that there is no valuables in this box and I have handed over the key she still did not trust me and drag me all the way from Los Angeles to Burlingame having to pay a big amount of money for airfare, hotel, and rental car. After I got to the bank she told me, "why are you here, I figured it out the box was closed, there was a mistake in the computer, you do not need to be here" I was very upset and started yelling at her and told her that she never got back in contact with me letting me know That the matter has been resolved. I told her that she must pay for all my expenses due to the fact that it was their fault for losing the key to the safe deposit box that was closed in 2012, she responded with OK let me open a case file for you, please provide me with a receipt for all these expenses. I provided her with the receipt for all my expenses, and she opened up the case. I spoke with her A few days ago after having to try six different times to get in contact with her due to the fact that she ignored to my emails and ignored three of my missed calls and three of my voicemails, she told me that the case has been handed off to someone else and that I will not be hearing with a decision for a case in six months. When I asked her to provide me with the person in charge of the case or who it was handed off to she replied I am not allowed to do that. This woman is not qualified to be a banker at all. She has very bad communication skills and very bad organizational skills. The overall bank is a very bad place to leave your investment. I would never trust them with a single penny let along my life savings. Overall avoid this bank at all costs or else you will fall in the same situation as me.
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October 2017 by C C.
Update: Instead of the referral rewards, received Thank you points. Better than nothing but way far less than what it was advertised. It was claimed that the referral code went in, but it was overlapping with opening an account rewards. Ironically, none of the rewards program mentioned that only one reward is available. When opening an account, I was told that both of the rewards will be available (wrong information). At least, the VP of the branch tried to resolve the issue and granted what was available at the moment. I am glad I didn't refer to my friends and relatives.
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July 2017 by Olga Z.
Not only it took them 3 months to open an account but they also did a very poor job on every stage of opening/closing the account: we had to literally beg them to give our money back. Very bad customer service and support. Not a bank for life.
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May 2016 by Vik B.
Great place to bank! Worked with Spencer to open a business account. It was painless. Good folks and prompt service makes for a great experience.
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January 2016 by Hector G.
When the bank is open, it's fine. I can do things like, talk to a teller and stuff. However, let's talk turkey because this is the meat of this particular sandwich. The majority of us work from 8 or 9 am til 5 pm and a lot of banks are aware of this major detail so they stay open til 6. Citibank however, has this brilliant plan to open at 10 am and close at... wait for it.... 5 pm!! Yes, 5 pm. So, because this is Burlingame we are dealing with, I will crack them over the head with the following: Dear Citibank, Thank you for catering to the yoga pant wearing, umbrella when it doesn't rain using, jaywalking with expectations of cars slamming on brakes for them B Game Housewives! Apparently those are the only customers you want to see during business hours. And why not? I suspect they drop in to transfer $25,000 from savings to the other savings and request $10K in cash top drop on the new Range Rover cause their 2015 Rober is, like, hecka played out in stuff. Cause, like, ya know, everything such as Uggs n Burberry n stuff. Sincerely, Working folks
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May 2015 by Sam Y.
Reggie and Zirene were amazing tellers who provided excellent service. Ever since they left, I actually dread having to go into this location. Unfortunately we have a business account with this company and keep our account with them out of convenience. I've been spoken down to by a corporate employee at this location who mistook me for a "young" employee rather than a signer on the account. No excuse makes treating your customers that way alright. Most of the time I feel like they lack the knowledge to assist me with basic banking tasks and always seem confused. After the experience I've had with this company I feel confident I will never seek out personal banking with them nor will I recommend personal or business banking to anyone else that I know.
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May 2015 by Jas S.
Regret to Yelp this location suffers from poor Customer Service~ not only NOT open 'til 6 Friday! When I made recent 4:15 visit Friday only 2 tellers were open. Three other employees were too busy chatting among-st themselves, or ignoring clients - while on PC's..c'mon be alert to Clients !!
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February 2015 by M C.
I handle the bank deposits for a small business. I've always been frustrated by the fact Citi closes at 5 PM on weekdays instead of a 6 - like other banks with which I trade - but at least they were open until 6 PM on Friday. No more. Arrived on Friday to make my deposit and the bank was closed. The hours posted on the door revealed the nasty truth: the bank now closes at 5 PM Friday as well. That's pretty darn useless. I checked on line and ALL the local Citi branches I use have made the same change. Wish I could convince my company to switch over to another bank with reasonable hours.
