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January 2024 by Vladimir Kagarlitskiy
I've been going to this business for ages, and haven't had the best of Service since ownership switched hands.I called yesterday all day to no answer, per their site listing they were open; but seemingly no one was working the phones.Decided to try today, called and a female voice answered. I asked if they're open today, she said yes. Asked if they were open yesterday and she again said yes. I asked why they weren't answering calls, so she gave me a lame excuse of their office phone model giving them trouble.I said okay and asked if they can do an oil change on a Toyota Camry 2001 right now and what it'll cost. She said "sure you can come over now and we can take care of that; we charge around $80-$100 for the job. I think to myself, that's a bit pricey; but I went with it.Drove over to the shop and it's packed with cars. Called asking if they had room since I can't park and if there's a wait currently, to which the same woman said "yeah... unfortunately we're a little backed up and there will be a wait". I asked how long? She said mmm about an hour or 45 minutes. I figure okay and park down at the end of the block.An hour later, I decide to pull in and go inside. The woman at the front desk is busy talking on the phone and to clients, eventually notices me after waiting about 10 min. She asks if I'm here for the Toyota service and I said "yes", so she says for me to sit. I hand her the keys and find a spot to wait.After about 20 minutes, she comes up to me and says, "Sorry, looks like we're all out of the oil for your car and can't do the job today; but you can come back tomorrow or something". I politely tell her, I can't tomorrow; get my keys and head out.The frustrating part here is I called you guys ahead of time, asked if you're able to service the car; and your staff said "sure" without doing their diligence to check with the mechanics. Your staff also tell me "come on in" seeing they are busy with an hour long wait; and then casually tell me they're out of oil.You guys wasted 1.5 hours of my day waiting outside and don't even offer any sort of reimbursement for the screw up, all because your staff don't want to do their diligence with verification.Your prices do not constitute your quality, I don't recommend this level of service to anyone; especially for what you're currently charging.You guys are driving this business into the ground.
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November 2023 by Mc2 Corporate
I recently had a great experience at D&J Auto Repair shop and I wanted to share my positive review. The staff was friendly and professional, and they provided excellent customer service. The technicians were skilled and knowledgeable, and they fixed my car's issue efficiently. I appreciated their transparency and fair pricing. I highly recommend D&J Auto Repair for anyone in need of automotive services.
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November 2023 by Brian Marans
Best shop around! Been going here 15+ years and I wouldn’t choose any other! Everyone here is so professional and welcoming. Christy, Marlene, Michelle and the crew are the best!
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November 2023 by Tom R.
STAY AWAY...DISCLAIMER I USED THIS SHOP OUT OF NECESSITY OF NEEDING IT TO GET DONE ASAP...Used to be very upfront and fair pricing. Was given multiple quotes for rear brakes. Mechanic stated rear rotors could be resurfaced. When I asked for a small discount on the price due to choosing to put new rotors and not needing the time to resurface. Another person maybe an owner? Came and said they never resurface rotors right after I had just received a quote to do the job with resurfaced rotors???? clearly, someone is lying. I'm choosing to have it done because I don't have time to go around and get prices and quotes from other places. Absolutely horrible communication from owners felt like I was being chastised for asking for a discount. Clearly, it would take a lot less time to put on new rotors than resurface the old rotors.
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November 2023 by Bluten B.
I recently had a great experience at D&J Auto Repair shop and I wanted to share my positive review. The staff was friendly and professional, and they provided excellent customer service. The technicians were skilled and knowledgeable, and they fixed my car's issue efficiently. I appreciated their transparency and fair pricing. I highly recommend D&J Auto Repair for anyone in need of automotive services.
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November 2023 by Andrew Zarou
Kristy and Jeremy provided exactly what I needed. I had an issue with my left turn signal. Upon receiving other quotes, Jeremy took the time to understand the issue and resolved it within hours at a considerable savings. I am so glad I discovered this auto shop!
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November 2023 by Esat D.
I went to the store for my car electric problems. Jeremy fixed my car so fast, "Best in the bay, stop by and fix your car."
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October 2023 by Antonio W.
These guys are great. Even for a simple oil change ...this is my place to go - cheaper than oil-changes-only places and always great service. Front desk is 5 stars too.
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October 2023 by Mario F.
14 days ago, I posted a review about an experience I had at D&J Auto over the Summer, 2023. Apparently, in my review, I got the owner's name mixed up with another employee. The owner's name is Christy, not Michelle. Although they corrected the problem once I returned my vehicle, it doesn't change the seriousness of their mechanic's error.
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October 2023 by Alexandra Santos
My first time at this shop was 9/27/23. I really enjoyed my experience with Marlene, Michelle, Christy and Jose. Marlene is the owner and the service side is run by her sister Christy which is really cool to see in the auto world in general. <3 #1 They will not upsell you or upsell you & they really put quality time into the repair, plus with Marlene at the helm, you will have clarity without any shame or abuse per the customers level of car knowledge.Carmax is partnered with this location, which is how I ended up at their shop, getting hands on understanding, relief and honesty that would make me come back on my own dime :) The prices were fair any way and I heard their efforts to keep things affordable (& reliable) for every customer.Thank you all for your credible work. It is so important to partner with people you trust. I will certainly be back, but hopefully, not too soon!
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September 2023 by Brad Otto
The team at D&J auto repair made my experience seamless and easy. They quickly diagnosed the problem with my car that multiple other repair shops were not able to. They provided all the necessary paperwork and worked directly with my insurance company. It’s rare to receive such an impressive level of customer service in any industry. Thank you!!!
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September 2023 by Mike Gillin
Highly recommend! Had a great experience working with the D&J team. I was having issues with my Jeep's AWD and they did a great job diagnosing the the problem. D&J clearly communicated the issue and their plan to fix it. Because the diagnosis was thorough, they found some other problems and let me know the impact/severity so that I could make an informed decision. They did excellent work and my Jeep has been running great.Services: Air & cabin filter replacement
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August 2023 by Dana Lloyd
This repair shop was THE BOMB!! Got stranded at SF last nite, had my Baby towed to them in the middle of the nite. By the next day, we had our car back and fixed with great cooperation from the Owner/Manager Christie!! She's good honest people and we'd definitely recommend this shop!
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August 2023 by jm keiser
I have been going to D.& J since the early 90s I trust them 100% and would not think of taking my car anywhere else.Services: Auto windshield repair
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July 2023 by An Adverb
Since ownership changed hands, their ability to provide even a basic level of customer service has disappeared. They have no idea how to manage their workload, and this results in not calling customers back as promised, or holding on to vehicles for up to a week without even looking at them, then returning the vehicle to the customer without any work being done saying that they were too busy. Parts do not get ordered in a timely manner. When they do give you an ETA, the real time ends up being much longer. Their hours don’t seem to be fixed as the front office people come and go at will. This wouldn’t even be so bad if they at least checked their voice mail or email, but they don’t. They also attempted to charge me double the quoted price—not because they’re dishonest, but because the people at the front desk have no clue what they’re doing. I experienced all of the above the last three times I brought in my vehicle and I will not be returning. What’s happened to D&J is a real tragedy because they used to be the absolute best in the Bay Area.Update since first posting this review: it is now going on two weeks for this latest round of repairs. Since no one at D&J ever called me with an update, answered the phone when I called, nor ever returned any of my voice mails, I finally had to drive down there. I found out from the mechanic that the front desk didn’t even order the needed parts until my vehicle had been sitting there for a week (these are readily available parts—a same day fulfillment for any repair shop). I was then told by the front desk that I was going to have to wait another two days for them to replace a starter and a front axel. They had no explanation as to why it was going to take so long (a lot of muttering about how busy they are). I can only conclude that their biggest problem right now is that they simply don’t care able their customers’ time or inconvenience. If you rely on your vehicle, do not bring it to D&J.