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April 2024 by Brandon C.
Friendly, fast, and inexpensive service! I had Home Depot make me 3 keys with their $20,000 automated key machine and all 3 keys did not work. Came to designer's brass and was helped immediately. Not only were the keys the same price, but they also helped recut the keys from Home Depot. Never going anywhere else!
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February 2023 by Noeme C.
Beautiful selection of hardware and anything you need for your bathroom or kitchen remodel and more. They have high quality, gorgeous, real brass items you won't find anywhere else. Sure, there are cheaper places like Home Depot, but you get what you pay for - cheap crap... which is why it's cheap. Service has always been fast and friendly. I'm not sure about these negative reviews.But give a small business a chance. They go above and beyond and have been around for 50 years for a reason !
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January 2023 by Michael D.
Wasn't sure where to post this so I posted it twice. Designers Brass is an exceptional independent business which is attached to Art's Locksmith. It offers an incredible selection of high quality architectural and decorative cabinet hardware, kitchen or bathroom faucets and hardware to any other remodeling need you might have. My spouse and I were looking for new kitchen hardware and were provided with a large selection to choose from. We loved the personal service, the large selection and will be purchasing all of our hardware here. Attached to Designers Brass is Art's Locksmith which offers key duplication, assistance with securing your property, repairs and installation of mechanical devices. They offer an equally beautiful selection of products and are quick and very kind. This is a family run, quality establishment that offers personalized service by qualified people. Highly recommend Art's and Designers Brass!
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November 2022 by Bon B.
It should be NO star!! Absolutely poor customer service! Not only the sales guy Arad was rude, sarcastic, abrupt, and not helpful; their pricing is outrageous. For the same product, their price was 250% higher than what we found in Bed Bath and Beyond. I felt minimized by his poor attitude and arrogant behavior. It felt like he's doing me a Herculean favor answering to my inquiries/questions. It was a very disappointing experience and it would be our last time visiting this store. Lastly, I question their business ethics.
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August 2022 by Rania Adam
Wonderful family run hardware shop. AJ was a gem to work with. I would definitely recommend them and use them again for any remodel.
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August 2022 by Jim Yang
Awful customer service
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December 2021 by Sal O.
Bad experience over priced. We definitely not coming back. Bad Customer service. I found that going to Lowe's I saved 40% more than. What I would've spent there.
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November 2021 by Daniel Garcia
Very friendly customer service.
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February 2021 by welington santana
bad customer service
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January 2021 by Lynne O.
I am glad I did not read the reviews because I had an excellent experience with Arad/Art and cannot recommend this business high enough. I found myself at Designer's Brass after a disastrous experience at Lowe's who would not accept the return of defective hardware that came with my custom patio door. The doors had been installed so I needed security hardware now. Art treated me professionally and compassionately while I selected new hardware and loaned two deadbolts so the doors could be secured until the permanent hardware arrived. The new ones arrived the day they were promised and exactly what we wanted. Excellent service
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September 2020 by Jiro and Alin Kassabian
Arlene is always very responsive, from our initial contact to completion, she is a joy to work with for the past month. She has an unmatched depth of knowledge about everything in their store as well as what competitors sell with instant answers as to what is in stock, lead times, etc... it's truly priceless to work with an experienced professional! Thank you for making our home a beautiful work of art.
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August 2020 by Todd Christiansen
Not happy with the service
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August 2020 by Noah M.
Wow. Should have read the yelp reviews before wasting my time with this place. Really sorry to have dragged my father-in-law here to look at new doorknobs and pocket door hardware for a full interior renovation we are completing in the area. The "Big heavyset dude" as he is referred to in other reviews that works or owns the place, represented one of the worst customer service experiences I've endured in a long long time. People like to support their local businesses, but in this places case, they make it hard.
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February 2020 by Harry B.
I wouldn't step close to this business again or suggest anyone else. Rude, unprofessional.
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January 2020 by Christina C.
I had such a great experience at Designer's Brass today! One of the owners Arad (Art) was super friendly the moment my husband and I stepped in. My husband is an Architect and was so impressed with the selection of hardware and fixtures they offered. He was like a kid in a candy store! Arad was so personable and helpful with all my husband's questions. I even got to practice my Armenian with him! The other owner Arlene was so sweet as well. The place was such a gem! My husband and I will be frequenting this location now for all his projects and we love to support local businesses.