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March 2024 by Missy G.
This location . . . It's just bizarre. Great friendly staff. The challenge is that they do not manage their small lot and the customers are stuck in their cars out on busy San Bruno Ave. If a staff member directed the cars when they were being returned to park parallel to each other and to pull forward, it would improve the situation. This is my second unpleasant experience at this location in a month. Obviously I won't be a repeat customer.
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February 2024 by Juthaporn C.
I am a local who lives in SF. I have been a loyal customer of Enterprise rent a car for years. I believe "If it's not broke, don't fix it." Just like the innovative and less costly prices on car rental such as zip cars or Priceline apps; you can't pay someone to treat you with kindness and respect. I had a hard time yesterday trying to find the location to pick up my vehicle. When I called and told Gabe about my problem, he quickly said he will send someone to pick me up. I was so grateful to have my stress and anxiety solved. Then I met the other great team members such as Jason and Ben; who took the time to share all the specials and offers to me to make sure I was satisfied. When my vehicle was not available, they offered me a better one for the same price. I don't know about you, but it feels great to be a happy camper. It was fast, easy, and convenient. Especially from the airport. You're missing out if you don't chose Enterprise...hassle free..
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February 2024 by Sogra Kadir
Friendly, courteous and went above and beyond.
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February 2024 by Jasmin Billardo
Calvin Chen helped us and a smooth transaction when returning the car. He goes above and beyond when it comes to service even it was a busy day.
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February 2024 by Richard Przybyszewski
Good staff. Very helpful ?
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January 2024 by Charles C.
The worst customer service I have ever witnessed in my life. How do you rent a car for over a month and pay a week at a time but get charged different prices every week? Goes from $200 up to over $500 when renting the car from Tuesday - Tuesday. This is not my first time renting from this location. All fine and dandy when insurance is taking care of it but beware when you're paying by yourself, they will have you playing the guessing game about how much you will be charged. I will be sure to let all my friends and family know not to rent from Enterprise unless insurance is paying.
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January 2024 by Charlie Y.
Trash customer service. They keep increasing the deposit amount without notice. You'd figure they take care of people who rent a car from them multiple times for long durations of time, but nope. I probably spent over $2000 - $3000 here out of pocket in the past month, not including what my insurance paid, and all they do is keep increasing the deposit. Pretty sure I'm done with Enterprise. Will be returning the car soon and rent from a different company. Lost my business, my company's business, as well as anyone else I would've referred to this company. First time writing a review where I wish I could put 0 stars.
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January 2024 by J C.
Very helpful staff starting from manager Gabe down to the desk staff and those helping get you into the right vehicle. They worked with me with rental through insurance after my car was in the shop. Would definitely use them again if needed.
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January 2024 by Yana Krasnitskaya
Enterprise on San Bruno Ave in SSF is one of the best rental agencies I’ve ever worked with. I rent cars pretty frequently when I am visiting CA and they’ve always been on time, communicative and flexible. The cars are always top of the line, clean and have good mileage. And there are very few hidden fees.This time around, Gabe and Christian helped me and they were fantastic. Thank you!
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January 2024 by Derrick Wade
The staff at enterprises se were very courteous and professional. Gabe assisted me when I arrived. Very well organized. The vehicle selection was really good. I had to adjust my flight and I contacted Gabe and he had a quick solution for me. Outstanding job!! Great location close to the airport!
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January 2024 by Geselle Tliche
I am absolutely grateful to the whole Enterprise crew.I have rented cars from all over Ventura county as well as San Bruno and they have always delivered with exceptional service.Thank you
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January 2024 by Platinum Pete
I would recommend this place to anyone this is a good friendly fast serving friendly. Environment
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January 2024 by Ekene Ezekwo
Top tier customer service!
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January 2024 by Dominique E.
Gabe and the staff at this Enterprise location are awesome. I came in for an insurance claim about a month ago & Gabe made the whole process super easy. Probably the best car rental experience I've had. I'll definitely be coming back to this location whenever I need a rental!
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January 2024 by Nam H.
This was one of the most pleasant rental car experiences I've had. My wife and I came in for an insurance claim rental. Every agent here was friendly, and worked quickly while remaining patient and answering all of our questions. We worked with Gabe, who helped us navigate the frustrating rental process with the counterparty's insurance company. This Enterprise moves through inventory quickly so what may be available one hour may not be available the next, but they have a much stronger selection than some other local Enterprise branches.