GameStop has received mixed reviews from customers. Some appreciate the helpfulness of staff members, particularly one employee who went out of his way to make customers feel welcome and provided a free gift after a purchase. However, the store is facing challenges, with one reviewer expressing sadness about its impending closure due to mall renovations. Concerns have also been raised about the slow refund process for returns, which took over a month to process. Additionally, there are negative comments regarding the night staff, who are described as unhelpful and lacking enthusiasm. Overall, while some customers have had positive experiences with staff assistance, others feel that the store's future is uncertain and that it may be time for GameStop to reconsider its physical locations in light of online competition.
Returned an unopened still in new package item and over 1 month later I didn’t see a refund posted on my credit card. It eventually showed up but should be quicker.
Also, why are there GameStop stores at all? There are plenty of online shops to buy games and fan merchandise from. These should all be closed!!!
September 2023
Guy name Steve didn't have good customer service. He needs to be considerate to customers.
July 2023
will get out of his way to find what you want. Even when this location does not have it. the staff will find the nearest store that have what you want.
