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March 2024 by Victoria M.
My husband and I shop at this Lowe's store 3-4 times a month. I love gardening. Tony in the Garden Dept is outstanding. In all the years I've been gardening, I've never met such a knowledgeable person of plants and overall gardening. With is knowledge, throughout time, he has saved several dying plants of mine. I also notice other customers wait to talk to him. He's very popular and knows his stuff! Kudo's to Lowe's for having an outstanding employee like Tony in the Garden Dept.
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February 2024 by William G.
Overall I order appliances from Lowe's since they are normally able to deliver much sooner than Home Depo BUT that all changed when I received a Dishwasher that was damaged They at first seemed OK about the return but that all went bad NO notice about time frame that Dishwasher would be picked up The drivers tried to take the NEW dishwasher I had ordered (good I was watching they got it all they way to there truck) I asked the drivers to take all the packing from the dishwasher which they did not The drivers did not give me a receipt that they had picked up the Dishwasher I NEVER received an email that the Dishwasher was picked up I contacted customer service four times to find out the status of the return. They did acknowledge that it was received and the refund was in process. I asked for email to confirm and track status of refund BUT never received an email Lowe's IS OK until you have to return a major appliance
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February 2024 by Nia Marie Ripley Mack
I don’t know who is responsible to thank , but we’ve seen some amazing improvement in customer service! There’s a blonde at the Returns area who is absolutely warm and welcoming! We have always wanted that! That’s how we rate businesses, how their employees act with customers! Congratulations who is having good one on ones with your staff, it shows! If you look at my review 2 years ago, I left maybe 2 stars! Anyways, well done San Bruno location! We appreciate you all and your hard work!
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February 2024 by Rodrigo c
Im sharing this video because l filled it was un fear the way this person was treated from lowest security guy, ( at first l didn’t know that lowest parking lot it was private property until l call the police station with that been said) l understand parking lot is private and vendors don’t have a right to sell goods on the parking lot and the security have the right to go after vendors and ask them to leave, but when l saw the white guy harassing this vendor the way he was doing it it wasn’t appropriated he pushed him with is cart l decided to confront him about this harass he denied but l got really mad and l told him if the vendor is doing same illegal call the police he attempted to can but he stop him self so l decided to call and make the report by calling the station. This two guys were also harassing me asking why l was defending this guy if that wasn’t my business like l told l don’t want to talk to you lets way for the police to came but the afro male keeps bugging me and l decided to wait for the police officer after the officer arrived this two bullish got really quiet, l told them l was going to post them on social media to stop the harassment and give same respect to honest people who try to survive selling and not stealing anything. (Police Officer was really professional much respect for the San Bruno Police Department
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January 2024 by Fadi Stephan
I have been waiting to speak to a manager at the San Bruno location since 630pm.First he was on the other phone.After calling again he was with a customer.I called back a few more times and I was transfer and the phone just rang and then the hold music came on.After calling for the 8th time since 630pm, I was told he was on lunch .It's now 8:22pm and how would a store manger take a lunch at @ 822pm.Called back again and they said they have clue if Daniel was even in the store and to call back later.Clearly customer service is the freaking horrible at this location.Go spend your hard earn dollars at a store that cares.Stay away from San Bruno location .
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January 2024 by Sam Barnard
I’m always here buying what I don’t need. It’s my vice, I love working with my hands, I’m always getting something.
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January 2024 by vipul dayal
Great staff very helpful especially Dandy, might be wrong with the spelling but he is an outstanding member of Lowes you can rely on him and take his word. Overall everything is good in this store.
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January 2024 by ed polk
Fast in and out service. Courteous clerk at checkout
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January 2024 by S Donald
This Location is a mess. Good luck getting help. Beware of rodents falling from the rafters. PPE is highly recommended.
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December 2023 by Anu B.
I purchased a washer dryer almost a month ago. Lowe's failed to deliver one of the pieces of hardware that was needed for installation on initial delivery attempt (even though I had ordered it) and so it had to be returned. I have subsequently purchased the necessary hardware and received a refund from Lowe's for my initial purchase of the necessary hardware. However the reschedule of the delivery installation has been fraught with major problems. It appears their fulfillment center and their delivery warehouse do not have compatible communication systems and I've had to make multiple phone calls to ensure that deliveries are going to happen. I've had two delivery dates rescheduled, and I'm still waiting for confirmation of a delivery date. If Lowes cannot make this delivery happen, then I will have to cancel the order and I will probably use a different store, with the hope that they can do a better job. Very frustrating.
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December 2023 by Juls Y.
Arrogant, weak, unfriendly, ill mannered and negative in store product research experience. Checkout female staff barked at customers in waiting. Violation of my privacy. Neither customer care: Gyra, Rob or store manager, Natalie demonstrated compassion, acknowledgement of repulsive experience, traumatized encounter of a random male standing inches of my private transaction or enforced my safety!! Staff should be terminated.
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November 2023 by C W.
Bought an expensive Bosch refrigerator which was supposed to be delivered today -- EXCEPT my fool salesman at this San Bruno location forgot to notate the order to show stairs. Well, the deliverymen show up and say, "Sorry we can't install it because we need 4 guys instead of two." This means another delay while we have rotting food from a old dying refrigerator. Real crap service from Lowes!
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November 2023 by Nancy Barbata
Thanks to the knowledgeable & helpful clerk in the paint department at the San Bruno, CA, store, I got the samples of Cabot exterior stain I needed. She greeted me kindly & let me know how long it would take to find & prepare the colors (2 minutes). My three little cans were clearly labeled, then put in the perfect box for safe transport. I asked about cleanup & disposal of any leftover stain, and received excellent answers for both of my concerns.
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November 2023 by F Y
Order never showed up.. even after waiting 4 weeks (ordered 10/10). Constant delays if ordering large home appliances. Was on phone every other day with Lowe’s corporate and the vendor itself. Nobody takes accountability and this Lowe’s rarely picks up their phone. (My hold times today on 11/7 surpassed 10min each time I called).They have massive internal communication issues where they don’t keep track of orders and nobody is accountable for online shipments. The order gets shipped to the RDC (distribution center) and that’s it - they just hope that somehow it makes it to the customer in time from there. For me and likely many others, it didn’t. My order was delayed 3-4x and I’m still waiting for it as I write this review.This company and their senior/executive management team is not ready for the coming decade of direct to consumer online sales.Maybe management will finally pay attention when stock prices fall as investors realize they’re paying an undeserved premium at Lowe’s for a service worse than Home Depot’s or Costcos.***UPDATE*** I finally got someone on the line, who may be a manager or senior staff (after cycling thru about a dozen unhelpful ones) who got me the right information, and even walked down to receiving to physically locate my elusive shower door order. Will update review fully after delivery.
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November 2023 by Catalina
Went in try and order windows and doors and was greeted with a terrible attitude from Ruben in the Millworks department. He made me feel like I wasn’t important and basically did nothing to help me order windows for my house. I left the store and drove to Home Depot and ordered from them instead who gave me way better service. Do not order windows or doors from this Lowe’s.