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November 2023 by Otto N.
This is by far the best experience I had at a Toyota dealer. Andrea was the one who helped me at service department. I brought my van in for an oil change and I mentioned to her an electrical issue I had. She went above and beyond to make sure the issue was fixed and covered by the warranty. The 2 previous dealers I went to couldn't figure it out, In the past 10 months. I will definitely make this my preferred dealer for all needs. Thank you Andrea.
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November 2023 by Anish Jina
Chris Hugo and Victory Toyota are all around excellent and exceed my expectations each time! Chris is simply WOW and a total rockstar! They go out of their way to ensure a fantastic customer experience (on time, on budget, well done…and friendly!!) and they are extremely fair and trustworthy as to cost of service repairs. They also did an excellent job servicing my vehicle to ensure it is working well. Keep up the fantastic work - thank you Chris and Victory Toyota!
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November 2023 by Rachelle Macutay
Sam Banning was great! He wasn’t pushy with sales. He was honest and straightforward. When I got home I found a nail in my tire. Sam was helpful and referred me to Allan Yee in the Service Dept. ALLAN YEE WAS AMAZING! He repaired my tire and informed me that I have 5 complementary services which the Sales Dept failed to inform me. Allan also scheduled my next service appointment. THANK YOU, ALLAN for your incredible customer service. I truly appreciate all your help.
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November 2023 by Pipper dean
After using another notable Toyota dealership in the area for many years...Victory Toyota immediately stood out and impressed me with their thorough, professional and courteous services...and their rates are reasonable. Trust your auto with them; you won't be disappointed. -P. Dean/S.F
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November 2023 by Kelsey Mikols
Always a great experience at Victory Toyota. I can't thank them enough, especially Cliff and Andrea in service! Those two always go above and beyond to make my time friendly and convenient. I would highly recommend. 10/10!
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November 2023 by Rachel M.
Sam Banning was great! He wasn't pushy with sales. He was honest and straightforward. When I got home I found a nail in my tire. Sam was helpful and referred me to Allan Yee in the Service Dept. ALLAN YEE WAS AMAZING! He repaired my tire and informed me that I have 5 complementary services which the Sales Dept failed to inform me. Allan also scheduled my next service appointment. THANK YOU, ALLAN for your incredible customer service. I truly appreciate all your help.
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November 2023 by Shelley E.
Update: Toyota reached out to me after my review and my display is now remedied at a mutually agreed upon cost. I am pleased with the resolution and the consideration received. Special thanks to Clifford who went above and beyond trying to get this repair done for the best price possible.
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November 2023 by Lisa M.
Victory Toyota of San Bruno is my all-time, most trusted and respected auto dealership . From my Sales Associate (Eric) to Management, and *especially* Finance (Kevin- read more below), the vibe of this dealership is notably customer-centric and authenticity.I've purchased numerous vehicles in my lifetime (5) from other Bay Area dealerships and have always felt drained, annoyed, and skeptical of the entire purchase process. For me, what sets Victory Toyota of San Bruno apart from others is their authentic, "real people" interaction, and hands-down, their extremely knowledgeable and personable Finance Manager, Kevin Lee. Kevin comes highly recommended as he's worked with several of my friends/family members in their car purchases over the years. After my recent purchase, I can 100% attest to all the positive things shared. I appreciate how patient, communicative, transparent, and friendly Kevin was throughout the entire process, (that spanned over a week). He made sure I understood the details of all products (add-on's) and amounts being charged. The entire time, I felt well-informed of what I was signing, unlike my previous auto finance experiences.Kevin has restored my trust and confidence in the auto "financial process", that, for me, has always been the most dreaded piece of buying a new car . This time around- NO STRESS!! Truly, WOW. Endless gratitude, Kevin, Eric, and Victory Toyota of San Bruno, my absolute #1 new vehicle purchase experience ever! DO go see for yourself and help me continue to spread the good word !!!
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November 2023 by Valerie Dubois
I would never do business with Victory Toyota - they were condescending and manipulative. We were trading in a used car, and Victory gave us a quote online to buy it through Kelly Bluebook. Then when I got there, they treated me like I was an idiot and told me they would give me $5k less then what was quoted and they tried to convince me no one else would give me as good of a deal as they were. I went elsewhere and got the original amount quoted, from a dealer that was friendly and respectful.
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October 2023 by Jon R.
It's been awhile since I purchased a new car and had been considering buying a new truck. My experiences at other dealerships had been mixed, so decided to stop in for just a quick look at Victory in San Bruno since I was in the area. I wasn't sure I was going to purchase a car on that day, but had such a great experience that I decided to go ahead and drive off with a new Toyota Tundra.Before I even got to the front door of what was a clean and well maintained showroom, I was greeted by Wesley Huang. He proceeded to show me some options on the lot and was very knowledgeable about the capabilities and features, much more so that I had seen at other dealerships. After a quick test drive and a no pressure discussion of options, etc. I felt comfortable doing business with Wesley and Victory. They worked with me on a fair deal and then introduced me to Kevin Lee in the finance department. Kevin was as easy to work with as Wesley and took the time to walk me through various options, again in a no pressure manner. It was a pleasure dealing with Kevin as well.The overall experience was very comfortable and efficient. I was pleasantly surprised on how quickly the car was ready to drive off and Wesley even took the time to walk me through the service center so I would be familiar when I returned for oil changes, etc.All in all, a very pleasant experience. And I would certainly recommend Victory Toyota to anyone in the future.
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October 2023 by Ariel J.
Tikki is the true definition of determination! My partner and I came in with his mother to just LOOK for the car of her dreams, a new Rav4 Hybrid to replace her 2015 Rav4 (which she previously bought from then Melody, and had it meticulously serviced since day one from Melody/Victory). Tikki beelined for us and did not back down. We were HARD on him, as I currently work in the autobody industry, and my partner worked in the automotive industry for a decade as well. We were extremely picky, but he is incredibly resilient. He showed us every option, helped us narrow down the trim levels, and made the price just right. If you want a young, hungry salesperson to make your dreams come true, as he did ours, Tikki is your man!Once we completed the standard information paperwork with Tikki in Sales, Kevin in finance finalized our numbers in his cozy office. He gave Mom a few well appreciated extras and made us feel at home.We will definitely be back in another 8 years for her next upgrade!
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October 2023 by Jacqueline C.
Kevin Lee was extraordinarily helpful to getting us a much needed car, he's a lifesaver!! You can tell he's dedicated to not only his job, but really to his customers, it was just amazing service overall. We can't thank them enough, 10000/10 would recommend!!!
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September 2023 by Jason Kuriakose
Service center is slow, or at least on the weekends. I had a scheduled appointment and when I got there they said it might take two hours. Ok fine, that happens. I ended up waiting for 5 hours to get my car. Will try another dealership for my next service.
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September 2023 by Yvette thoma
Id like to express my hear-felt thanks for excellent service Andrea Mello provided me with the maintenance of my Toyota TDR 2017 Toyota Tacoma. I have learned through the years not all agents are created the same. I was highly impressed with Andrea's customer service , professionalism, and capacity to explain what was needed for my truck. She was honest, fast-hardworking and proved to me confidence that their is no task that is to large for her and her crew. I was extremely happy with her quality of service. I intend to continue our relationship with Toyota in the future and looking forward to seeing Andrea Mello again. I whole hearty will recommend any one who is seeking first rate customer service to Toyota and Andrea Mello.Thank you,Sincerely,Yvette Thoma
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September 2023 by Max Pereira
Constantly sends junk mail to my apartment with the previous resident's name. Submitted their contact form telling them to stop and not only do they continue, but now they spam my email too. No response from them about the junk mail.