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January 2024 by Alejandra R.
Came into the south San Francisco branch needing to do several things and this amazing teller, Xochitl helped me with a quickness to do everything and set me up with an appointment. Amazing experience!
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July 2023 by Katsufumi Araki
I came to see a mortgage officer about 7 years ago. She was nice first but after that she never talked me again. I emailed her how I can get a mortgage but she never responded my emails. I went to the brunch several times but she was never available for me. She totally brushed me off because I think I was not qualified for higher mortgage. She made me feel worthless. I was depressed for a while, but my colleague introduced me Guild Mortgage, and they were fantastic. They helped me buy a house. Do not go to Patelco; go to Guild Mortgage. They treat you like a human.
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July 2023 by Brady Tan
San Bruno branch’s Indian manager and new assistants who are still on training, don’t care about ATM machine issues. even customers complain about didn’t return card and money from ATM machine. taking times forever. Very bad service. I will NOT deposit money again and won’t do business with them. BYE!!
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July 2023 by Tyler Centers
I went to deposit money at the ATM for this location and it took money without depositing it into my account! There was an error so it didn't give a receipt. I talked to Patelco and my bank and they weren't able to do anything, so the bank essentially stole my $30. Don't trust Patelco ATM's.
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July 2023 by Nat C.
Easy atm use on the weekend. Right across from mall and Tesla charging station. Easy to find.
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June 2023 by Anatoly Sinelnikov SHTERN
be careful, these are real scammers, I don't know why this bank exists! I called the call center, Jerica answered, she asked for my personal information, but I hear the voice of children and some man. this is a criminal offense, my personal data is heard by children and some man probably she works remotely and it was her child and her family, but why should her family know my personal data my SSN my ID etc.
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June 2023 by ЪЪЪ !
be careful, these are real scammers, I don't know why this bank exists! I called the call center, Jerica answered, she asked for my personal information, but I hear the voice of children and some man. this is a criminal offense, my personal data is heard by children and some man probably she works remotely and it was her child and her family, but why should her family know my personal data my SSN my ID etc.
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March 2023 by Teresa Alabata
Always a pleasant and positive experience banking here. Everyone is very polite, positive and professional. Victoria was very helpful to me today with my credit card questions and I have the reassurance and confidence to keep my finances here. Highly recommend this location!
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March 2023 by Teresa A.
Always love coming to this location. The service is always very positive, polite and welcoming.Had a long-time question about my online banking Finance Charge not showing for months on my credit card with them. Thankfully, today, Victoria was able to help me find the answer and some updates and reassurance on the progress. Happy to have a better idea of what has been going on. Victoria was patient, understanding, empathetic to my concerns and efficient in finding the answer to my questions about my credit card. Highly, highly recommend banking at this location!
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February 2023 by Jon B.
(EDIT) THE ATM HAS BEEN BROKEN FOR 4 YEARS?!?!?!? ARE YOU KIDDING ME?!?!?!?!? I'm seeing yelp reviews with the exact same issue from 4 years ago!!!! Whoever is in charge of this branch needs to be fired. That is an incredible display of a lack of business management skills and/or knowledge.My review: This location has had a broken ATM for at least six months. The first time I realized it was broken is when it couldn't accept more than two bills at a time last summer. Here we are in February and I have to drive all the way to Daly City just to deposit money in an ATM. That is absolutely ridiculous. A location this convenient could at least get an ATM that works. Either fix it, or get rid of it all together! I've never seen a bank in my entire life that has an ATM remain broken for that long.
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December 2022 by Liz Ramirez
(Translated by Google) Good place to take your credit you pay up to date and you get rid of so much stress(Original)Buen lugar para llevar tu crédito pagas al día y te libras de tanto estrés
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September 2022 by Allen B.
I am new to credit union and I am very impressed with Patelco. They are very friendly and helpful. The staff goes out of their way for you. I recommend them to everyone. They are the BEST!!
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August 2022 by Daisy H.
Why is the ATM machine always f***** up?!! If it's not swallowing your card, there's not any money to be dispersed! It happens every week! This is the only location that has a f***** up ATM Any interest in getting it fixed for your customers???
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June 2022 by Rio Limousine
My first bank and my main bank, since 1997!
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June 2022 by Barbra L.
Where is the coffee! Every time I come in here the shelves are empty and they say the machine has to be cleaned where is the coffee!
