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March 2024 by Smith Family
Make sure you don’t need a shuttle past 11. Front desk helpful and nice. Bed was itchy and room had strong smell.
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March 2024 by Anju Das.B
Neatly maintained. There is no restaurant in the hotel, but downtown street with restaurants and shops are just behind. The heater was a little bit noisy. Since the hotel is on the main road connecting SFO there was noise of vehicles in the night.
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March 2024 by Ligia Castro
Super beautiful hotel!!!! Clean, spacious, delicious beds, delicious pillows, first-class cleaning!!!It looks like a more star hotel.It is SUPER WELL MAINTAINED AND VERY NICE INSIDE, on the outside it doesn't look like what you get inside.It has two very beautiful and very comfortable internal rooms.Without a doubt I recommend itNear the airport, they have service to come and go and nearby is San Bruno Street full of delicious and simple restaurants.Rooms: Super comfortable, large, beds and delicious pillows, we stopped to rest coming from Japan where the room was almost a closet, we appreciate having chosen this hotelNearby activities: Many places to eat, from Wendy's opposite, Ihop and on the parallel street San Bruno many simple and delicious restaurants to eat
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March 2024 by Peter Mason
Great hotel at a reasonable price! The front desk staff are kind and friendly and the housekeeping efficient.
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March 2024 by Joseph Steinway
Front desk granted me a late checkout of 11:30 and at 10:45 15 minutes before checkout housekeeping was already knocking on my door and even though the do not disturb sign was up she opened up the door! I told her front desk give me let check out she argued with me no I told her to call the front desk and she said no needless to say during that whole period of time where I was giving the late check out I was disturbed by housekeeping for additional times even though I advised them of the late check out and even though I called the front desk and told them their employees are harassing me even though they granted me the late check out nothing was done by the front desk and the housekeeping kept on harassing me I was supposed to receive a call back from the manager of the hotel but still have never received that call... Very disturbing how housekeeping entered the room even though the do not disturb sign was up and even though there was 15 more minutes to check out so there's no reason for her to even be knocking to begin with and clearly the staff of the hotel essentially condones this behavior
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March 2024 by Jordan C Linley
My room was recently renovated apart from the bathtub and was super nice, lots of space for a cheap price. Free rides to and from airport if you call them and arrange it, I didnt have calling & tryed to arrange a pickup through email before arrival but got no answer. Convenient location, good restaraunts nearby. Friendly
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March 2024 by Ahmed Salem Loubed
An excellent Hotel and very good view
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February 2024 by Jan Beranek
Comfortable and helpful staff
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February 2024 by Tatiana Manukyan
Nice and clean. Shuttle from and to airport runs once an hour. If you missed it, you missed it.
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February 2024 by Phelan
Stayed here once eight years or so ago, and again just recently, and I'd have to say this is the best hotel I've stayed at for this
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February 2024 by Michael Hirschberg
Nice big room at a good price and a good location. Friendly staff and a free shuttle to the airport. Recommended!
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February 2024 by Kaelyn Dickson
Great hotel for what we needed. Was confused on the website if there was continental breakfast or not and it turns out there wasn’t. We just went to the nearby Target and got breakfast necessities. Great parking garage. Nice workers, and the hotel room was clean. Nice and close to the SFO airport. Saw some good restaurants within walking distance. One complaint that doesn’t really have to do with the hotel itself but there is a bar nearby and it’s very loud at times, woke me up a few times I was staying there.Walkability: We took the BART most days and the closest stop was a 1.5 mile walk. Took us about 15-20 min every day one way.Food & drinks: They provide a coffee machine in the lobby that has a lot of options. Filtered water as well. No continental breakfast.
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February 2024 by Curt Johnson
Stay away. Made a reservation over two months ago for Jan 29th for a trip with my 84 year old dad to take him on a bucket list trip to the Pebble Beach Pro Am tournament. Apparently, they entered the reservation for the wrong date, Jan 22nd. I received no reminder or notice of the reservation until I received an automated email the next day soliciting a review for my stay (which I didn’t have). I called the hotel and a man with a thick Indian accent told me he was busy and I needed to call back. I called again and explained that they had the wrong date and that my reservation is supposed to be for one week later and asked him to move the reservation. He told me that I would have to call back in 3 hours to talk to the manager Mr. Patel (?). I called as instructed and asked to speak to the manager. Another man said in an unfriendly Indian accent said that the manager was busy and that he was the assistant manager. When I again explained the mistake and politely asked for him to move the reservation to the correct date, he unapologetically told me that he could book it for the correct date, but I would have to pay again due to their cancellation policy. I asked to speak to the Manager and was given the same speel about their cancellation policy and then he told me that the Manager was away for a week. Lol! Terrible customer service and near-sighted, greedy people. It would have cost them nothing to be friendly, helpful and simply move the reservation to the correct reservation date. I should have read the reviews.
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February 2024 by David Royer
This hotel is a gem, and 10-15 minutes from the airport. The only complaint I read pertained to the shuttle, over which they have no control. Sooo, if you need the shuttle, ask the desk what to expect...and go early!Rooms: Wonderful ambiance!
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February 2024 by David C. Royer
This is a beautiful hotel. Excellent jump off point for SFO. It deserves a 5, and most complaints are related to the shuttle service - over which they have no control. Parking is in their garage, providing easy access to the lobby and very nice rooms. Both floors have two spacious atrium areas for relaxing, reading, etc. When we go there, the ambiance simply says "Relax!"