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December 2023 by Bob D.
These people are scammers! Scamming older people, making them sign fine prints without understanding what older people are signing up for!! Please DO NOT use this business!!!!! WARNING!!! Totally unacceptable business practices!!!!
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November 2023 by Jon Jon N.
Do not go to the Tanforan location. My mom who is elderly went in because she saw a free promotion for prizes and money. They showed my mom a set of pearl earrings and a matching necklace. To my moms understanding the earring were only $180. They told my mom if she opened a credit card with them she can get free prizes like a LV bag and iPhone 15, so my mom did. She kept repeating I don't have to pay anything right? And they kept showing her the $0 balance on the receipt and made her sign. She kept asking if she had to pay anything for the jewelry or the "free" items they gave her but they kept saying 0 and pointing to parts of the receipt that said 0. My mom ended up buying $25000 worth of jewelry and she didn't even know it. She was told she didn't have to pay anything. I think this shop took advantage of my mom because she is elderly and doesn't speak or read English very well. I told her the "free" items she received didn't sound legit and to go back to the store and double check and that's when she found out she had a bill for $25k. When she went back to return the items they said there was no returns. So to do her a favor they accepted the return of the $25k jewelry and sold her a set for $10k. They wouldn't refund my moms money and my mom just wanted to get out of there and accepted whatever jewelry they gave her for $10k and purchased that instead. She didn't even like the set they showed her but they kept saying they wouldn't refund her money so she felt stuck.
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October 2023 by Abriel Ama
The Best Team and store to deal with ! Thank you guys for being here for me and helping me with so much! I love you guys! Donald’s Samantha Ali Boss Lady Gia! Y’all Dope as hell
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August 2023 by Krishna Bhat
Very worst service I have ever.he was rush me to by diamond even knowing very price this store, I try to return 5 minutes after I parches he is making drama ,even not allowed to return he took my diamond back still not returned my money back , staff member are very poor service .Avoid this store at all this is very bad place to shop be careful
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August 2023 by Jing S.
This store harasses the customers walking in the mall. I had a very bad experience with one of their staff. He was yelling at the top of his voice to catch my attention. Your business should be conducted in the rightful and decent manners, especially inside a reputable mall. When I confronted the staff, he said he had the right to do it because I was in a public place which I disagreed with.
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August 2023 by Jim Hancock
The very worst service I have ever encountered in a fine jewelry store ever-BAR NONE! You can not trust this business in any way.
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June 2023 by Kalisi Kupu
Rude customer service. Don’t come here. TERRIBLE.
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June 2023 by Sara K.
Just bought a wedding band from this jewelry shop. The staff was great, they were really nice and helpful at explaining all the features of all the rings. We went to a lot of shops both in Galleria and outside but we got the best diamond quality in our opinion and best deal for the ring here. A couple of stores we went to talked poorly of this place which was extremely distasteful of them in our opinion. Everything we saw here was legitimate and we would buy from them again.
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May 2023 by Grace N.
S&L gem in Great Mall Milpitas is charging way overprice on their jewelries. I wouldn't recommend this jewelry store. They usually pressure the buyers and doesn't explain everything until the paper works is done . There you go !! Your credit is way way too much!
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December 2022 by Jose Bedoya
This store is not recommended... they are dishonest people, they made me open a loan without me being sure, and they never talk about the company's return policy, they are thieves or rude, when I went to make my claim, they threatened to call the police, when I was never rude to them… think well before making shooing here! it's not a good place.
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December 2022 by Joana S.
Too bad can't give Zero Stars! They prey on senior citizens! Manger, supervisor and SA. They are not honest and will Take advantage of elderly people! They need staff overhaul or the business should close. Suspicious transactions by staff!
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October 2022 by Sheila Y.
I am really disappointed in S&L Gem co.! Ever since I have dealt with this company they are very slow and giving me a monthly statement in order for me to pay for my merchandise. The statements are always late which makes my payments late and they tried to say I need to pay a late fee! I never pay a bill without a statement because people can say they never received it. If I had known they would be like this I would not deal with them I would get my jewelry elsewhere! People buyer beware!
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September 2022 by Rommel A.
Make sure you do your research before purchasing anything from anywhere. I came in looking for gold chains and the associates were very helpful. When they showed me the chain I was looking for, I picked up the chain and it felt oddly light. This is also my first chain and I haven't held many gold chains so i was unfamiliar with how heavy a chain of this thickness and length should weight. I asked them to weight it but they didn't have a scale. I then asked if it was solid gold and they said Yes. I purchased the chain knowing the no return policy. Once I got home I weighed it and it was much lighter than I anticipated. I bought a 3mm 22" Yellow Gold chain that weighed 7 grams. For a chain to be this light it must have been a hollowed chain. I thought I purchased a solid gold chain. I called the store back and told them how I felt. In the store, when I asked them if the chain was solid gold, the associate said her answer was referring to if the chain was "Yellow Gold" not solid gold. They said it wasn't solid gold and it wasn't hollowed gold. Well what is it then?? They didn't even know if my chain was solid gold or hollowed and just kept saying all the information is on the receipt. On the phone they said "I won't be able to find a solid gold chain for the price I paid". Well they're wrong because there are plenty of jewelers I should've went too first that has the exact chain I bought, but heavier and for the price I paid. If there is a way to replay my interaction in the store with audio I'd like to see it. But I feel mislead and should've following my gut. You're better off finding a personal jeweler. I could've gotten the same chain I THOUGHT I was getting for the same price if not better. Honestly it's still a nice chain but I don't want it anymore. Once I can sell it I'll just go to a personal jeweler to get the exact chain I want for the same price.
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September 2022 by Zhora D.
Came in to Concord location and was greeted by Delia Castro. She cleaned my jewelry. She was very knowledgeable and has great customer service. I will be coming back to purchase more jewelry.
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August 2022 by Rosanna Y.
I have been shopping at S &L Gem for years. Their services are always excellent and the price for the jewelry are very reasonable. I am very happy with them.
