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March 2024 by Gumaro Aguilar
Great service. Everyone was super helpful.
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December 2023 by Adrian Gantar
Why doesn't the store just update its hours to 1030. What's even the point...
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October 2023 by Eric Branford
Always opening late bad young workers think because they on the clock that they don’t have to open
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August 2023 by Ed Brown
Reasonable prices, friendly staff.
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July 2023 by Antonio Lopez
Manager and employees on Friday was very helpful I got what I needed and they all helped me out. This store is amazing and very tidy. This is my new store for shoes. Thank you so much for being customer friendly. 5*****
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May 2023 by King J.
Great store! Leah, Jasmine,Alex and most of the staff such great and helpful people. Kevin is my dude, but Leah seems to be doing a great job taking over the store. Jasmine and Alex are always super great to us when we come in and always make sure to provide the best customer service. The majority of the staff are great, I only say the majority because I don't know everyone. I will continue to shop at this location as I have been for many years.
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April 2023 by 00 SVN
lame. Cool tshirt sales once in a while. Prices on shoes don’t beat online. Nothing special going on here.
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February 2023 by Venus S.
My experience at this store confirms why I buy and shop online. But, all my Nikes fit differently and are different sizes. To avoid unnecessary returns, I decided to stop in to try on the Nike Air Max 270. The 2 young employees, male & female attitudes, were very unapproachable. Clearly, they were annoyed to be at work and could careless if a shoe was sold or not. The guy literally brought me 1 shoe to try on for each size. I've never been brought 1 shoe in my history of buying sneakers. I have 2 feet!! Maybe that's the environment and culture of this store. But, shoe palace definitely loss business and a sale due to the lack of customer service at this location.No thanks, I'm good.Recommend? I absolutely do not. I'll continue to shop at Nike.
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January 2023 by Nelle S.
idk how any work gets done at this place. clueless workers that don't care to help you. you can only wear one shoe at a time and she took the shoe away to go to cash register, she was the only one at the register cause one girl was folding socks at the cash register with a line of 3 people. another girl with big lips and make up caked up was walking around doing nothing, i asked her for the other shoe she told me to walk over and get it from the girl at cash register, bunch of clowns working. if i was the owner i would get new help.
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June 2022 by Sheri J
Have great shoes and clothes.
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May 2022 by carlos gonzalez
Would not return my money for defective shoes. Manager was never there, i had to fix them myself. Never buy from there.
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October 2021 by Justin Alexander
This store refused to let me return a pair of shoes today because the bottoms were “dirty” (I posted a picture), and there were 3 pieces of dog fur on the inside of the shoe from my socks when I tried them on the the store. I told them I literally only tried them on in the store, not even at home, and it is very clear that they were never worn—they are white bottom shoes and would be legitimacy dirty if worn for more than a few minutes to try them on. They told me to take them back to the store I originally bought them from, 50 minutes away, which makes zero sense because if there was an issue with the shoes, no store should accept them. They clearly just didn’t want to be bothered, or actually do any work while at their job.Before even looking at the shoes they told me they were out of gift cards so I would have to do a straight exchange, which I didn’t want to do and is not what their policy states.Considering the last review, this store must be too lazy to do returns, which is completely absurd. Very unprofessional, lazy, and not very customer service oriented.
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September 2021 by Michelle C.
Good shoe store they just take forever to ask if you need assistance when I try to get there attention they walk to the back or can't see lol it's ok still good customer service they seem shy. Love getting my shoes here though
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July 2021 by 211 MOB
Great selection of shoes
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July 2021 by Shareena J.
Worst customer service ever. I usually stop in and grab my son a pair of shoes... and they didn't have his size or the ones he wanted. But I found a pair for myself and tried on the only size they had but I needed a 1/2 size bigger. The women that helped me looked at the stores around in the system and nothing, but then started to help someone else while I asked her if they had it online. Her comment was, "probably but it won't be on sale" ... I was trying to look for it online while standing at the register and nothing came up and she just was no help to me what so ever. She didn't even pretend to help after I said I needed a 1/2 size bigger. I usually go to the Serramonte one and get better service than this. I was surprised. I walked over to journeys and bought a pair of shoes my son wanted, and they rocked at their customer service.
