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April 2024 by Lori Williamson
Worst hotel beds ever. We had several rooms as we were attending our parent's funeral with several family groups. While it was nice to have suites with bedrooms, the beds were small for queen size and extremely uncomfortable. For this reason I would not recommend this hotel.Rooms: Rooms were great with a kitchen, living area and bedrooms. The beds were very uncomfortable though.Nearby activities: Close to airport
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April 2024 by 渡辺孝
I stayed here for one night while connecting flights.I chose this because I didn't like small rooms, but the power went out in the whole building about 10 minutes after checking in, so I couldn't eat, the WiFi went out, and I couldn't take a bath until the electricity was restored around 5 a.m. .There were no emergency lights or flashlights in the guest rooms in case of a power outage, so I used the light from my smartphone.In the end, the hotel staff did not explain or apologize for the power outage by the time we checked out.The only saving grace was that there was a window outside to the airport.
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April 2024 by Mehdy Bohlool
Worst experience in a hotel we had for a while. There is no elevator, so you need to carry your heavy lounge to second floor and this is ridiculous for an airport hotel. They didn't have some amenities that is normal in other hotels like toothpaste (we asked for it). The room is also very smelly, smells of tobacco I guess. overall we didn't enjoy our stay.
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April 2024 by Sarah Smilez
So quiet, extremely clean. Wonderful huge rooms with all of the amenities of home.Update.....upon checking out, I'm sorry to say but what I thought was an amazing hotel is not one I would recommend to anyone! The hotel itself is exactly how I described beautiful and tranquil. But the staff there are horrific disrespectful un- helpful and just plain rude awful uncaring people. I really had not had any dealings with them until the end. And I am pretty sure that this is somewhat family run so there was no talking to anyone for help. I even had to call the police who were so helpful. They too could not understand how un professional the hotel staff was acting and were disgusted by there behavior.Please beware of the sonesta in San Bruno!! The staff is down right criminal! They will steal your belongings and lie about everything just to save face. Even though they were caught red handed!!Safety: Not safe at all....you have to be weary of the staffNoteworthy details: Should get 0 stars!
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February 2024 by K L
Older facilities, but very clean and well-maintained. Outstanding service and centrally located for the upper peninsula. Very reasonably priced and overall outstanding value.Rooms: Very clean and spacious.Nearby activities: Food, shopping, and airport nearby.Walkability: Can walk to Lucky’s supermarket and restaurants.
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February 2024 by Melody Anderson
Had a great 2 night stay here! Super clean room had everything we needed to cook and feel more at home! Pool was great as well! Yes there are noises from the planes but honestly it wasn't bad at all, highly recommend this hotel!Walkability: So many options for food near by and a grocery store as well!
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January 2024 by Joel G.
UNPROFESSIONAL SECURITY STAFF. It's 11pm and we get a knock on our hotel door. The security guard demands that I move my car because a large truck is going to need to park there. There were no obvious signs or traffic cones to block off these spots - a couple off to the side, but nothing obvious and clear. After re-parking my car, I went into the lobby where I found that same security guard. I asked him to come outside with me so I could show him how there weren't any cones and that they should consider setting them up so that this doesn't happen to another guest. He attempted to show me other parking spots with cones in them, implying that I might have moved them, which was not the case - in fact, the night before, we parked in the exact same space next to a security guard in his car, who said nothing. I told him that I didn't care about the other parking spaces and that I don't want to argue. I just wanted to make him aware that this might happen to another guest, and they should consider setting up obvious cones in the space I was just removed from. He told me "you're lucky that I didn't have it towed." Clearly this guy is unstable and potentially dangerous. At this point, it escalated and turned into a verbal altercation and led to the security guard attempting to kick me and my elderly parents out onto the streets of SF at 11pm at night. He also called me a racist. The lady at the front desk did manage to de escalate the situation, but she wasn't very helpful. I then asked her to call her supervisor. It went to voicemail, she left a message, and told me that I can speak with them when they return in the morning. We'll see how that goes, but it DOES NOT change the unprofessional experience of having a staff member yelling at me, when I was just trying to help. Any hotel that hires an employee like that deserves this critical review. At this point, I've received zero apologies and as I was walking to the elevator, the security guard called me a racist again and said they don't need our business (after I mentioned leaving this review).
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December 2023 by byron mitchell (bywok)
AWESOME hotel for the price… maybe the best beds I’ve been inside of in a suite… that’s about all I have to say.
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December 2023 by Thi Nguyen
Room was very goodNoteworthy details: There is too much noise caused by airplanes
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December 2023 by Nhất Nguyễn Duy
We've been here since September 2023. We have never stayed at a hotel where they offer such good services as Sonesta. More than 10 rooms are all Vietnamese who do not understand English fluently, but this this barrier does not prevent them from providing perfect support. They allocated the BBQ area and banquet room for us this holiday.It would have been hard to clean up after that, but Sonesta was happy to support us. That's really great for those of us who are away from home for the holidays.Thanks so much, Sonesta!From Nhat Nguyen, #221!
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November 2023 by Josiah
Bathtub faucet was detached from wall and leaked, shower hose leaked, shower head leaked, shower head sprayed in all random directions, shower enclosure leaked into bathroom floor. Couch was broken and very loud to sit on. My corporate booking app put me in an accessible room, it could be that non-accesible rooms are better cared for but mine was severely neglected. I was only here for 1 night and had no chance to talk to staff about issues.
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November 2023 by isabelle seba
The pictures on the website are making it look much nicer than it is. Fortunately the rooms are large, clean and well equippedRooms: Rooms have a kitchen and a lounge. Separate entrance, parking and breakfast are not included
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November 2023 by Marv Busuego
Rooms: Clean, well appointed room
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September 2023 by santiago lopez garcia
Excellent atention. Excellent location, close to the airport, train/subway station, and highway.Spacious, comfortable suites, with full kitchen, wifi and TV.Recommendable. Matching prices.
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September 2023 by Bevan ..
I don't like to write negative reviews, so I will preface this by saying that the front desk people were very nice and tried their best to accommodate us. That being said, this hotel is unacceptably gross and dirty to the point that I wanted to warn others. We checked into our room and it smelled very strongly of marijuana. I'm not sensitive to smoke at all, but it smelled like people had been smoking weed for weeks with the windows closed. We politely asked to be moved and they politely did. Our next room initially seemed much better since it didn't smell like a giant hot box, but we then noticed that most of the furniture had very dark stains all over them and looked like they wouldn't be nice enough to be at a goodwill shop. Then I noticed that the trash bin had not been cleaned and had all of the previous guest's garbage still in it. Gross. Then I noticed that there were used utensils in the sink. Very gross. Then I noticed the fridge wasn't cold, so pulled it out and saw that it wasn't plugged in. I plugged it in and it immediately started to make a sustained screeching sound, so it was unusable. At that point, our children were asleep and we weren't in a place to move again or have cleaners come in, so we slept there and left at 6am the next day. Were it not for the people at the front desk, I wouldn't have even given this place two stars.