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August 2023 by Luna Salaver
Typically there is a wait if you need to conduct business with an associate, but the staff is always friendly and helpful. There is free adequate parking available at this branch.
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October 2022 by ant l
Nelly help me with my lease buyout and walked me through everything step by step. The Police CU offers great lending rates often times a full point vs other banks. A lot of the steps can probably be automated but that falls under the company's business process.
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August 2022 by Ivan C.
This is the best credit union in California. All of the staff is very customer service oriented. I must say I love cars and have purchased I believe 6 or so cars all from Nancy del sarto in finance. She's amazing she always answers your calls or returns them right away. And she's so personable I feel like she actually cares about me and making sure I'm happy. I tell everyone I can about the police credit union. Also they have the best rates out of any credit union.
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July 2022 by Annemarie Bretz
The Police CU has deteriorated since switching brands from SFPCU. I've mailed a check every month from the same out-of-state CU for the same or similar dollar amount to PCU for 2-1/2 years. All of the sudden it was held due to the "large amount." Rep Gabby explained that the Fed Reserve policy is to hold checks; if checks do clear sooner -- and they have for 2-1/2 yrs -- she said that's because PCU is performing a courtesy for members. Thanks. She said all of this can be random. No rhyme or reason. She said although checks may have been processed quickly all along, they may now start to be held. Gabby sounded huffy explaining /defending why PCU enforces policy whimsically: "Courteous" for years, then strict Fed Reserve enforcement, as if "courtesy" has become too heavy a lift. "Whimsy" is an unusual feature for a bank. In addition to that nonsense, the newer automated system is much less efficient /more labor-intensive, and the voice thanking you for calling back has a creepy surveillance vibe.
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February 2022 by Maryann H.
Every time I come by here to deposit rent checks, the wait is ridiculous. If I am not standing in line while the male teller is on the phone... Or I am sitting at his desk and it's taking sooooo long. I don't know if he needs help or to be trained better, but I really dread going in there...
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January 2022 by La Saundra Gutter
Efficient, quick and friendly service!!
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January 2022 by Esther C.
Great customer service, employees are very nice, never have to wait long, great parking. I'm very happy there's a branch in San Bruno. Thank you!
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August 2021 by Kevin G.
I have worked with Jeremiah on two different occasions and have been completely satisfied with his service. He took the initiative and reached out to me and told me he could save me money on my previous truck loan without my saying anything to him. Then I scored again when I purchased a newer vehicle. Jeremiah was able to provide quick figures for guidance over the phone while I was actually on my way to look at a vehicle. He then got everything squared away with the dealership and I walked out with a new truck! The Police credit union is the credit union to use for all your needs and I highly recommend them.
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July 2021 by yvonne r.
Great customer service and efficient, willing to go above and beyond for whatever issue you may have.
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January 2021 by Natalie V.
To whom this may concern, I wanted to take the time to show my gratitude and appreciation toward member solution consultant, Roneil Singh, who attended me today at the San Bruno branch with an Auto Loan. I cannot express how grateful I am for Mr. Singh's sincerity and professionalism when helping me today! Mr. Singh's made my experience with getting a loan the easiest as it could have ever been. Mr. Singh was highly personable and notably pleasant throughout my entire experience. Mr. Singh made what I initially (prior to my actual experience) thought was going to be a nerve wracking process (obtaining a loan); but really was a smooth and amiable event due to his attentiveness and care. I entered the branch with doubts and worries, but exited absolutely delightful thank you to Mr. Singh. I look forward to seek service from Mr. Singh in the future with my banking matters again. Thank you for your time. Best Regards, Natalie
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December 2020 by yagnner Gomez
Brand new. Extremely clean. Very quick n friendly service.
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November 2020 by Cinthya Lara
No tellers, only 2ppl working and they make you wait until they are done processing a loan. Expect up to an hour wait time.
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November 2020 by Md Sonu
(Translated by Google) Anil nagar Bihar Darbhanga(Original)Anil nagar Bihar Darbhanga
