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March 2024 by Rowena Sutton
I have tried to drop off packages on different days before 6:30pm & they show open til 7pm. Not true!
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February 2024 by Neil Campbell
Honestly quite surprised to see such a low rating (2.2 as if 02/21/2024). I use them exclusively for Amazon returns and have had nothing but a smooth and friendly experience. I come prepared with what the instructions from Amazon say and it couldn’t be easier/faster.
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February 2024 by Cherry Laine Simon
NO STAR‼️ for this UPS and 2 Indian (I'm not discriminating them) employee. They charged me $55 for the express envelope and some photocopies. Total of $95 just for the envelope and photocopies and one notary.The next day I came back because they printed my passport wrongly so they need to print again a new one. The lady didn't understand what I'm saying. And she was pissed.They charged me again $26 for 10-15 pages only. She asked me if I need the receipt I said yes but she didn't gave it to me.She gave me a discount without the receipt. ( I was scammed )I don't know what's going on in this store.PS. Please find a new employee for this store. They scamming people!!Negative customer service ??????
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February 2024 by Carlos
Refuse to pick up comcast equipment and other things they not charge! Lie about the system not work 5 times in a roll!! Sentus to another store and when we came to pay something the system just returned like a magic only for payed stuff! Avoid this location!!
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February 2024 by Lya Mavraki
The guy is rude and lazy, just don’t go there. They don’t want to work.
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February 2024 by Tyler Holcombe
Online and on the storefront it says it opens at 9am. But I'm out here at almost 9:30 trying to mail something before work and it's clearly locked and closed.Update: waited outside a few minutes and they opened
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December 2023 by Daniel Treiman
I've been doing most of my shipping here since 2016. Also notary services. Friendly family-owned business.
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December 2023 by Steve S.
This is not the "UPS Store". This is a privately run shipping agency, they don't even have UPS packaging available, instead they hsell blank envenlopes and boxes they charge arm and leg for. They aren't helpful in creating shipments either. They only work if you drop something off, no questions asked.
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December 2023 by Sam
I called for a price of a PO Box. I was told I had to go into the store. I went into the store and I was quoted $575 for one year. Outrageous and I was being ripped off. I called Millbrae and was quoted $25/ mo. I went with the UPS Store on Boradway.
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November 2023 by Joe George
Should have listened to the negative reviews. Went here to see if I could buy a box, and they seriously wanted $25. Insane considering get a 10 pack on Amazon for less than $35.
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October 2023 by Jessica Cheng
Very rude customer service. We were returning an Amazon package and didn't bring our return slip. I had a bar code that can be scanned, but they told us to use their computer to print the label at a cost. I don't mind paying $3.33 to print 1 label but previously, other UPS stores had no issues printing it for us. The guy was so rude and told us to go somewhere else. If it would have been smaller package, I would have been happy to go to another store! Avoid at all cost. No wonder they got 2 stars overall review. I'm glad I'm not the only one who feels this way! If I could, I would give zero or negative star!
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August 2023 by Frances Callanan
Have been going to this store for years and have always received excellent service and have never had a problem with my packages arriving safely. They are a very busy but efficient store. On our last visit, a very unreasonable and belligerent customer came in, and even though he was being very disrespectful, he was treated calmly and with respect. Would highly recommend this UPS store.
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August 2023 by Marcos Meza
I don't agree with the 1-star reviews. I never experienced or witnessed poor or unfair service. Are the owners smiling from ear-to-ear, every minute of the day? No, but they're super consistent; always there (ALWAYS) and efficient (when customers are prepared).
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August 2023 by Andrew Perotti
Alot of bad reviews here, I've never had a bad interaction with the 2 people who run this store. And in a world wehre everyone has boxes from amazon, I wasn't mad when they overcharged me for boxes, that's my own damn fault for not saving boxes for shipping things.
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July 2023 by Sean MacCionnaith
My wife and I have been using this store for the last twenty years.The husband and wife owners are always a pleasure to deal with and will go above and beyond to help.Thank you for your great service over the years.Sean.
