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October 2023 by Evagelia Lisa V.
Cannot cancel. A transaction. Nobody answered the phone. The store was supposed to be open. Will have to go through a credit card dispute, Terrible experience.
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October 2023 by A Aragon
It’s a front for organized crime.. where they wash their money and make it clean!
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September 2022 by Steve A.
Good quality for a good price. Nice people there.
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May 2022 by Maria Luisa Palominoz
Excellent atencion friendly and helpful peopleDelivery was efficient and done quickly and smoothlyReally happy with the service.
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April 2022 by Patrick Shunnarah
Funiture is junk. They delievered to my house twice and the furniture still had cracks and dings in it.
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November 2021 by pam pam
Poor quality of furniture, brought a recliner that broke in two months the owner refuse to fix or replace under my warranty. Pretend to fix the problem to make me believe it was replaced with a new one. But I realized he returned my same recliner in the same condition. He is a deceiver Do not buy from this guy.
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January 2021 by Nhi L.
SCAM ARTIST. Do not give this person business. He repeatedly lied and falsely advertised the piece of furniture we purchased. When confronted, he refused to resolve the issue and continued to con us. A previous review said delivery was free when we were charged 100$-we live less than 1 MILE AWAY. I have never been so furious at a business that I wished I documented the phone call AND in person engagement to report this person for fraudulent advertising. Now we are left with a huge piece of furniture we did not want. 1000$ down the drain.
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December 2020 by Nelly J.
The guy was very uninterested in helping me find an item. Anytime I'd ask a question he would act like I was a headache and kind of laugh. Then I even called him back to see if he would beat the price I was quoted somewhere else and he flat out said no.
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May 2020 by Frankie 5.
Went to Western furniture to purchase a leather cherry power love seat Very comfortable good quality leather also purchased a cherry 5 drawer chest dresser the owner was very helpful Tony was a great guy very patient very happy with my service....
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October 2018 by Eric A.
Good prices. Limited selection, but what they do have is nice. They were very flexible about delivery times and were on time once they came. They set everything up and showed me how to use features.
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September 2018 by Richard C.
If I could give 0 stars I would. We bought furniture from there about 2 1/2 weeks ago, and had them deliver it this past Saturday. 1st: The delivery was set-up for between 2-4pm, but they did not arrive until 5:3pm with no apologies, only that they got stuck in traffic - yeah. 2nd: When we bought the furniture the newspaper flyer said "free" removal of old furniture - free my a*** $175 we gave them to remove and take to the dump. 3rd: We were not told that we had to have the old furniture dismantled and outside ready for pick-up - and since we didn't one of the 2 guys that came, I believe Tom was his name, gave us attitude because we did not have the old furniture ready for pick-up. All Tom had to do was talk to us, and my wife and I would have dismantled the old items. Instead, the fucker left angry - so we called the store and the main guy, Tony, told us he would come with the other guy and deliver our new furniture. I told Tony he should fire Tom's a** for going to customer's homes with a shitty attitude - Tom should learn proper customer service. Instead, Tony had the fucker come back - since we just wanted our furniture we put up with his s**** 4th: 3 items on our list did not come with our delivery, so we called and Tony said they would be delivered on Monday - and I said no more deliveries, I would go pick them up on Sunday. 5th: We bought the large memory foam pillows, but Tony entered the medium sized pillows on our order (with the 2nd pillow being free) instead of the large ones, and Tony said that is fine - it was his fault and that we would still get the large pillows. After picking up the pillows and our bean bag - I came home and unrolled our new pillows - and low and behold they were the medium size and not the large that he promised us. For anyone who reads this review - if you want the shittiest customer service possible, then by all means go to Western Furniture at 601 El Camino Real in San Bruno. However, if you want good to even excellent customer service with your new furniture go the f*** somewhere else!!! Richard & Katrina
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December 2017 by Gustavo N.
At first I didn't mind them being early but they were both being rude and snotty, They automatically wanted the money but I said they need to finish the job first before I can pay them. The contract said they were only taking the 3 mattress and chest, We spoke with the head person agreeing to take the bed frames from the other 2 mattress. It was a slide in and out 2 beds in 1. I knew it was too much for them and so I offered to help. They were throwing the bed frames down the stairs to the point where I had to tell them please do not throw them down the stairs. After that they just started to talking in their own language, which I don't have a problem but they sounded aggressive as if they were talking smack about me and my family. Once they brought the new items up stairs they made a mess in the living room ripping the box open leaving the trash everywhere to the point where I had to pick it up. Also apparently the "contract" didn't mention the twin bed sets they agreed to take, only because it wasn't written down. I told them I am willing to help bring it downstairs because I know it's a lot of work. They wanted us to pay an extra 30 dollars which was fine because we agreed to get rid of also if we could we would have but we don't have a pick up truck and also we don't even have enough money to hiring another company to take it from us. Regardless, they gave attitude because they wanted a tip and I completely understand that and told them I'm sorry we barely have anything at the moment since we had to pay extra 30 for the frames which is a total of $60.
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December 2017 by Luna B.
Absolutely terrible service. Didn't want to do half of there job and complain about the whole time. Wanted us to pay extra for moving things that they were supposed to take care of already. Made a big mess by bring in boxes covered in dirt. I wouldn't recommend getting anything from them again
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July 2017 by Dianne A
its great to look around...
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November 2016 by Elise Cannon
Very affordable pricing and helpful service here. I highly recommend it!