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February 2023 by Donovin C.
Terrible experience here. Have heard horror stories from other people that have banked with them in the past. When you go into the branch you're made promises of what they can do for you and they do not deliver. Even when processing payments from one b of a account to another. They still have issues. Advice would be if you don't know what you're talking about don't say anything.
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January 2023 by Kelsey M.
With all the covid upheaval from the past 2 years, the branch is now open during business hours 5 days/week. The tellers are great, very friendly and doing their best with a small staff. I miss the old B of A before the remodel of about 10 years ago. The atmosphere was more welcoming. But I guess the changes were necessary from a financial and security viewpoint. I'm grateful to have a bank and ATM that I can walk to.
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December 2022 by Chad M.
I see why 2 stars. Big line, 1 teller. This seems like the norm here these days. Teller was nice tho. I guess penalized for cash deposit or withdrawal.
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August 2022 by Joty B.
After 20 minutes of waiting to withdraw my money the teller needed an override for a small cash withdrawal. The manager didn't come for 5 minutes had to throw in the towel and am closing my account to bank with someone who won't withhold my money from me.
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July 2021 by Happy Mom T.
Waiting for a banker but as soon as someone new comes in he starts helping her for a long time. I don't know why they earned 2 stars.
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June 2021 by Adrienne G.
Empty branch. Guard opened the door for me so I didn't have to touch itTeller was super friendly & we both crinkled our eyes under our masks to show our happiness. You're so lucky I haven't had my Botox yet. Otherwise I'd be a mysteryQuarters achieved, guard opened the door on my way out. Quick like a bunny. Mission accomplished
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June 2021 by Elizabeth N Vince P.
After seeing ALL the Bank of America's in my area get 1 star or at best 2 stars, I now know why. Thank god I don't have a account here. The customer service is the worst. I see I'm not the only one who thinks they have RUDE EMPLOYEES HERE. Shouldn't that TELL YOU SOMETHING & get some CUSTOMER SERVICE TRAINING FOR THEM?Walked in today, I just wanted to see if they could give me change for a $20. The man who came to see why we were there said "we have NO CASH here". I was confused as this is a Bank. You do have cash. I believe it was because we are not white. He never explained why, he was rude & I felt like I was stared down the moment we walked into the bank. How in the hell do you not have cash??!!!?? Absolutely HORRIBLE SERVICE & RUDE RUDE RUDE PEOPLE WHO THINK THEY ARE BETTER THEN ANYONE ELSE!!! We went to UNION BANK & people were so friendly & offered to help me with NO HESITATION!Don't bank here! I have San Mateo credit Union & they are welcoming & help, NOT LIKE THIS BOA.
