ErgoDirect, located in the San Francisco Bay Area, specializes in ergonomic solutions, offering a wide range of products such as adjustable electric desks, standing desk converters, monitor arms, and more. Customers appreciate the high quality of the products and the ability to customize their workstations to fit their unique needs. The showroom in San Carlos, California, allows visitors to try various ergonomic chairs and sit-stand desks by appointment. The most praised aspect of ErgoDirect is its exceptional customer service. Customers report that the staff is attentive, knowledgeable, and genuinely caring. They go above and beyond to ensure that orders are correct, as seen when staff members personally follow up on purchases. The sales team, including individuals like Daniel, Nick, and Annada, is noted for their patience, helpfulness, and calming demeanor, especially when addressing customer issues. Many reviews highlight how the staff takes the time to understand customers' needs, guiding them to make informed choices about products that best suit their body types and working styles. Overall, ErgoDirect is highly recommended for its commitment to customer satisfaction and the superior quality of its ergonomic products, making it a trusted choice for anyone seeking to improve their workspace comfort and productivity.
reached out about 2 broken chairs we purchased about 2 years ago and recently unboxed only to find some broken parts. I reached out to Nick and he sent me the broken parts no questions asked. Thank you for the quick service.
June 2024
Great customer service and quality. I love my new, well fitting office chair!
November 2023
The desk is very easy to raise and lower, and has significantly reduced the time I spend sitting down at work. Due to my setup, I might recommend the monitor mounts since I don't have much desk space remaining.
