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October 2023 by stephanie latreille
Always great service and very knowledgeable. Super courteous and kind
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September 2023 by Bruce T.
My pool developed bad and impossible to remove scale. My pool guy was stumped so I went to Leslie's in San Carlos . With photos on my phone and pool water in hand the team at Leslie's solved the problem. Alan, the general manager, and his associates Naomi and Mark were like interchangeable parts. I was ready to adopt them. The cause was extremely high phosphates. The cure was a Leslie No Phos treatment over three cycles. Slowly but surely the scale began to disappear and the Phosphate count went from 2400 to 0. My pool is back to its beautiful self. The Leslie San Carlos team held my hand through this ordeal. They were always helpful, took their time and were very reassuring. I can't thank them enough!
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June 2023 by B12 B.
The San Carlos location is the best Manager, Alan is great.Mark who helped us set up an appointment for service is great.tooService person. Frank, who came to our house and installed a defective part on our Polaris pump was able to get this done easily and well.We have gone to the Los Altos/Mountain view location and advise people to stay away from that location.
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November 2022 by D S.
My spa was a bit cloudy so I stopped by Leslie's for assistance. Alan was super helpful in explaining how to address the issue and recommending the best approach. Thanks for your help! I'll be back when I need more product.
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October 2022 by Carlos Rivera
Nice place to shop
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July 2022 by Eric O.
Be careful buying from this store. They don't stand by their stated return policy. I went to the store to test my water chemical and the store clerk sold me chemicals that he said I need for the pool. Turned out I did not need them as it was misdiagnosed and I tried to return them. The products are unopened and intact. The store clerk said, they don't process chemical return. Why was not I informed such policy when I purchased? I then called customer support number, (877) 986-6340, and I was told that it is store discretion as to whether or not they accept them. So, Leslie's doesn't have a policy that customers can rely on. One day when they feel like they want to take advantage and they will turn down the customer, and when they feel they are under pressure, they will accept the return. Will never visit again. Even online retailer, Amazon, accepts return in 30 days. Good luck prey on your customers, Leslie!
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June 2022 by C W.
Ordered two items online for in store pickup. One got canceled and someone called Tuesday to tell me the other item was ready. Stopped in on Saturday and they told me they canceled the rest of the order because I hadn't picked it up in time. Umm it had been four days and no one told me there was a deadline. Had to pay for it again and now I have to wait for them to give me a refund online. What a pain. Through it all, the rep was totally unsympathetic and didn't really care. It makes sense why so many other reviews mention the horrific customer service here. I try to give money to the local stores but I'll just go to Amazon now.
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May 2022 by Steve Giordano
Good service found everything I needed quickly easy check out
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May 2022 by igor igor
Anything you need it is there
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January 2022 by Aamir Tiara Afshari
Its not worth to give them even one star , I use to work for them and you can see my name over there a lot. District Manager ( John Macaluso ) he does not know how to write because he is not educated. He told me that he is gonna use his power to put me down. DM told me just sell the products and don't care about anything else. He discriminate and abuse me because i was knew more than him and customer love me , and he told me : I hate you AMIR. on 9/20/21 John Macaluso told me that YOU BETRAYED ME : I WILL PUT YOU DOWN ... Don't spend money over there because My assistant Blake : Give you ACID to ruin your Pool water , and then sell you lots of products to fix the water. They use everybody , every customers , there are lots of pool store around San Carlos. NOT RECOMMENDED AT ALL................................. They invite me to smoke with them because everybody smoking at Leslies pool. I was GM and they told me just sell and don't care anything else , because i was caring about customer he made problem but can not proof it because i am going to see them in the court.
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December 2021 by DANIEL W.
Very clean, the manager is top notch.the servers are good but because of the masks you either have to point at the menu or really speak up ,, so they get the order right.?I pointed at the 55 and order menu item she brought me the same items only bigger charged the full 15 dollar price but she made it rightother wise the coffe ok, at 3.15, no extra syrups kind of a bummer but the food was Decent
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November 2021 by Top 10 Farsi (۱۰ تا از)
My grandpa Willy is a 89 year old immigrant who is not easy to understand and doesn't ask anyone for help. Recently he had a difficult time finding a pool supply place to buy stuff for his pool...well that was until he luckily found Amir at this location. My grandpa was so happy that he was able to do the ordering himself since a lot of places had a hard time understanding him, and also he finally found a "friend" to help me. Amir literally went above and beyond to help my grandpa. He helped my grandpa as he was his own. If you're looking for great customer service and also goold selection of goods offered come to this location and ask for Amir. Highly recommended!
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July 2021 by Leandro O.
terrible service, dont even try to buy from this place, i make a order a month ago and they never contact me so i call and they said they running out of pools, this is the worst serv. ever dont recomended, dont buy from this place.
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February 2021 by Top 10 Farsi
My grandpa Willy is a 89 year old immigrant who is not easy to understand and doesn't ask anyone for help. Recently he had a difficult time finding a pool supply place to buy stuff for his pool...well that was until he luckily found Amir at this location. My grandpa was so happy that he was able to do the ordering himself since a lot of places had a hard time understanding him, and also he finally found a "friend" to help me. Amir literally went above and beyond to help my grandpa. He helped my grandpa as he was his own. If you're looking for great customer service and also goold selection of goods offered come to this location and ask for Amir. Highly recommended!
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February 2021 by Kourosh F.
My grandpa Willy is a 89 year old immigrant who is not easy to understand and doesn't ask anyone for help. Recently he had a difficult time finding a pool supply place to buy stuff for his pool...well that was until he luckily found Amir at this location. My grandpa was so happy that he was able to do the ordering himself since a lot of places had a hard time understanding him, and also he finally found a "friend" to help me. Amir literally went above and beyond to help my grandpa. He helped my grandpa as he was his own. If you're looking for great customer service and also goold selection of goods offered come to this location and ask for Amir. Highly recommended!