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November 2023 by Katie Price
Sophia, the Architectural Hardware consultant with Pacific Sash was extremely responsive and helpful with hardware samples needed for a large residential project. She had excellent communication and follow up.
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June 2023 by Shawn Alyn Grace
Very knowledgeable crew. Would highly recommend when dealing with medium to high end homes. Beautiful doors and windows and very responsive to the needs of the customers and the installers.Thanks for all of your help!
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February 2023 by Jonathan Horton
I bought $40K of Fleetwood doors and windows from this company. When problems arose, they were unhelpful and slow to respond to emails and questions. They had plenty of excuses and blamed Covid, but I would not do business with them again in the future.
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February 2023 by Ruslan Drobotia
We had a contract for the supply of products. Only employees of your company could receive the cargo, you only rented the facility. According to the appointment, none of your people were present. The phone of your company did not answer, no one gave feedback on the messages. After 30 minutes on all extensions, I found your employee who was trying to help. As a result, after another 1:30 one of your employees arrived. ONE! The second one couldn't. I had to unload large windows as a volunteer without pay. Because on Friday I had two more clients waiting at the Seaside and family weekend getaway. Thanks to the shipper and two other customers who understood and waited. For organizing your business, 1 star is a lot. The review is honest.
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February 2023 by Javier
These guys Rock!Very pro! High end building products! Quality customer service ?
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December 2022 by Michael R.
Great company with a solid staff. Would recommend them for all your door and window needs.
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September 2022 by Jonathan H.
I bought some Fleetwood windows and large, multi-panel sliding patio doors from this company. Proper installation requires considerable experience and skill; I was assured by the salesman that Pacific Sash and Design would be available to provide advice if necessary. But after the windows were delivered, the company became very uninterested, and was not helpful to my contractor. When I tried to get involved, my emails were sometimes not returned for weeks. After the contractor finally managed to install the windows and doors, he discovered some items were missing, like the key to the Fleetwood front door. Pacific Sash and Design did get a new lock cylinder and key at no charge, but installation required a locksmith, and I was stuck paying the cost. This is a husband/wife company (and the salesman turned out to be their son). Normally, I like dealing with small family businesses, but I would recommend steering clear of this company.
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February 2022 by Casey Borders
I've been waiting for two months for a wheel for my sliding screen door. I've called at least once a week and they're not even able to tell me who is responsible for ordering the part. They are disorganized and unhelpful.
