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July 2024 by Edwin Dee-Hoskins
Thank You Staz & George from Pep Boys San Carlos!
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July 2024 by Rene Molina
Excelent customer and car service, even for Teslas!
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July 2024 by Mayra LaCross
The first guy, a black guy, gave me a price of $99.00, a day later a white guy gave me a price of $130.00 & said that there would be an extra $30.00 to use a machine that when finished would go DING DING !!!
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July 2024 by Rudy Xol
Very good service!
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May 2024 by David Parrent
The work was good. The service advisor seemed a bit out of it (like maybe he was really tired or something).
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May 2024 by Salvador Ramirez
Been here for more than 2.5 hours. Approved an oil change, new battery and air filter. Said they were almost done an hour ago, when I asked again it was never assigned to a mechanic and they never started on the air or battery. Coming up on being here 3 hours now and I just need to leave with only the oil being done. not only did I waste my day off now I get to drive home in rush hour
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May 2024 by Luis x
Excellent service at reasonable prices
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May 2024 by Francisco Cervantes
Service is the worst I’ve ever seen. Do not come here unless you want your car to be ruined, they stripped my oil pan and my brakes didn’t work after getting them replaced had to use emergency brake 10/10 do not recommend go somewhere else if you value your life and your car!!
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May 2024 by rana alrichani
Very bad service and lies.
Today I stopped for change oil then I waited 2 hours and this man worked there said we not have oil filter and ordered and waited for 20 minutes and now I waited 1 hour for filter still no delivery.
This is first time and I’m sure this last time to come here
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May 2024 by Elizabeth Mikstas
I went on a Sunday. The guy I spoke on the phone was very pleasant and helpful. They did a good job with my change oil and wipers replacement. I'm a happy customer. Kudos to Sunday, 4/28 staff. Keep up the good work ?
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May 2024 by REELTRU
Edgar the mechanic reving my engine and roasting my tires twice. When I asked him about it, he gave me attitude saying "the emergency brake was on" which was a lie. I never put my emergency brake on. He didn't know I was right there watching it all. My tires were only a week old and very expensive.
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April 2024 by Zecorie B.
Rattling Engine after Oil Change (with an admission that too much oil was placed in the vehicle) Continuation........ After listening to him go on and on for a few; I interrupted and asked will you check my car to make sure you at least put enough oil in it? He replied yes drive it around to the side. In my mind, I am like this has to be a joke he's not going to at least test drive it to see what I am talking about or into the bay. I took the vehicle to the first bay, and when the technician pulled the dipstick out, I instantly knew that something was wrong via his facial expression. He waved for Mr. M to come over they began to whisper. Mr. M walked away came back and tested the oil himself when he took the dipstick out I could tell that something was wrong by his facial expression and hasty movement and they began to whisper even more. Mr. M then walked to the driver's window and said he's going to take care of you. The technician asked me to get out of the vehicle because he needed to drive it into the bay and on the lift because my vehicle had too much oil in it and he needed to drain it out. While my vehicle was on the lift, I witnessed them drain almost two quarts of oil or more out of my vehicle. Mr. M then repeatedly said the name of the person who was responsible for overfilling my vehicle. The technician said to me it wasn't me, I would have remembered the headlights I like them. I thanked him and was given the keys to the vehicle. In conclusion before leaving I asked Mr. M if I was good he stated yes it just had to much oil in it. I then said so the noise I'm hearing is the transmission he replied yes I would just take it back to whoever replaced it. I am sure that's what it is. Not once did he or a technician test drive or do a diagnostic on the vehicle nor did they provide any documentation to show that the vehicle had even been brought back either time. Luckily for me I do have my ducks in a row. Please Advise I am seeking to hear from Corporate with a resolution with this matter and my previous issue several months ago where I spent over $1300 in repairs to still have the same issue. May I also add that Mr. M has poor customer service skills (my opinion) he comes across as apathetic like he is annoyed and could care less what the customer is talking about. At one point when he thought I was not listening he said to another customer quote "ION care nun about it, people get mad all the time, I could care less" end quote.
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April 2024 by Nrshrth ..
Incredibly unprofessional service! Please go elsewhere for your car needs. I bought my tires online and had a free installation at a garage of my choice. I chose PepBoys. I should've read the reviews... They nearly ruined my new tires and screwed up the wheel alignment because they apparently don't know what uni-directional tires are. I didn't notice right away because I assumed these guys knew what they were doing. A week later, my buddy sees the faulty installation and alerts me. Great. Now I need to go back to Pepboys to get it corrected, taking time out of work. So I call back to make an appointment, and when I explained what they'd done, the guy who answered the phone actually had the audacity to say "Well, why can't your buddy just fix it, hehe?" That pretty much sums up their "service". Needless to say, I will be staying away, and actively not recommending PepBoys San Carlos to anyone.
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March 2024 by Katherine Allen
Great service! Prompt. Courteous. Competitive prices. My 1st time going to this location. I'll be back!
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March 2024 by Joseph W.
Appointment's don't mean anything. Show up for scheduled appointment and then wait3 hours before they take your car into the work bay.
