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November 2023 by James C S.
Broke down in work truck on I 5 Had a tow truck to us in less than a hour Towed us back to Oside Thanks. Good service
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November 2023 by Mara B.
We were in a car accident on frwy and AC Towing took great care of our car and needs. Body shop totaled it, and they took care of all the details- made a nice quick smooth turn over with paperwork! Thank you for handling everything AC Towing! TC an Paul were exceptionally helpful thru it all.
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September 2023 by Dave N.
I was rudely cut off by one of these tow truck drivers while entering San Clemente Outlets. He was in the lane that can either go to Chick fil a or to the mall. You are supposed to yield to your right, he didn't and without any flashing indicator, abruptly turned into my lane, if I didn't stop the tow truck would have run over my hood. Idiot driver. Gray hair, gray beard and no brain. I wouldn't trust this idiot with my vehicle nor would I recommend anyone else. He also gave me a parting middle hinger when I followed him into the parking lot, but what do you expect from a three brain cell idiot.
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November 2022 by Phoebe K.
This place is not compliant with the law and they take advantage of consumers who's vehicles were impounded. They refuse to release personal property with a signed letter of release with photo of DL from the registered owner who currently lives in Texas. They refuse a notarized POA to release JUST the personal property in the vehicle. At this point, it's obvious they just want the vehicle(it's a very nice car) and my belongings inside the vehicle. I have filed a formal complaint with the Department of Consumer Affairs regarding the matter and am currently seeing help from an attorney to sue this towing company. The registered owner and I are currently working with an attorney on a letter to demand the release of the personal property.If you can help it, do NOT do business with these indecent people.
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November 2022 by Regulus V.
They are so helpful and respectful so easy to find a place is so sad the the car is total wrecked but im ready to pick it up by this week
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August 2022 by Hannah L.
The lady that works here is EXTREMELY RUDE. I would never recommend a service with workers that treat other people this way. Very unprofessional. There are plenty of other towing companies to use, I'd find another company. The lady that was rude name was Joan or Joanne, she needs a different career and maybe she'd be a little more pleasant. Long story short don't use them they are rude with zero customer service capabilities.
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July 2022 by Kristen G.
I've had to have 2 cars towed (unfortunately). They arrived VERY quickly to help us out of a tight/stressful situation. Nothing worse than being stranded in a disabled automobile! But they were quick and responsive and made a bad situation a little better. Also handled our classic automobile with the utmost care to avoid damage!
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December 2021 by Carter C.
AC Tow is incompetent. They sent me updates on when a truck would arrive, but it never did. I called but they put me on hold for 15 minutes. When I hung up and called back, they tried to put me on hold again. I told the girl I wasn't going to be put on hold again - that I want an answer on when my car was going to be picked up. She said I was being rude. I never raised my voice, cursed or threatened her. Then she said they never got the request and wouldn't be picking up my car. This is after I waited 3 hours!Never even consider them for service. You will be sorry.
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November 2021 by David P.
To TC and Joan Thank you Thank you and Thank you!You came to our rescue the day we were stranded on 5 fwy in our truck and 5th wheel. These two went above and beyond the call of duty during our time of need. TC is a very caring, helpful and an all around good guy. I would recommend calling AC Towing in your time of need. We'll appreciate both of you always. Dave and Karen Poole
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July 2021 by Madeline M.
The worse company and worse employees her name is Joanne the rudest person I have ever seen I had car accident I was in hospital the way she treat me was so bad I can't even explain that
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July 2021 by Rob S.
These guys are the biggest rip off artists of all time in San Clemente! They charged my 21 year old daughter $312 for towing her car that was in our own complex and keeping it for less than 30 minutes.
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May 2021 by Megan A.
I needed a tow today because my car broke down. The lady that answered the phone was awesome and really helped with her calm voice because I was a mess. It took about 45min to come get me, but that's way better then all the other towing places I called that were gunna take 2-3hours. Paul was the one that towed me and he was awesome, he knew exactly what he was doing because I was no help, he was very nice and even gave me advice on how to deal with my bill so thank you Paul and thank you to the lady on the phone!!
