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February 2024 by Gary Rosenthal
David Thomas was very thorough and helpful,and gave us the best deal
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February 2024 by Caroline Dutton
The manager was rude and condescending, and after an hour did nothing to help my 84 year oldMother. Told me to call 611 from their store because she didn’t know what she was doing. Terrible
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February 2024 by Troy Soto
Sam, Bryan , and David helped us with everything we needed for upgrades, from picking out phone cases, screen protectors, and even saving us as much money as we could, much appreciated help. It was also a time consuming process and they stuck by us.
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January 2024 by no name (alebor)
Today I went to buy a phone. Presented my Canadian drivers license. The customer representative rudely told me they don’t except foreign ids and that “this is the United States of America”. I think management should review the tapes because that interaction was not acceptable. I went to another AT&T store and my id scanned fine and had a great experience. I would avoid this location if staff are unaware of basic information like which ids they can scan, imagine what else they are missing.
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January 2024 by Dianna Hudson
Best customer service we have ever had! The AT&T store, located at the Outlet of San Clemente, is our preferred location. All the customer service representatives have always been extremely kind, patient, and helpful over the past few years. They go out of their way to make their customers feel valued and appreciated. They take their time with each of their customers and are genuinely eager to assist every customer. They answered all our questions, helped us find the best plan for our needs, and even recommended the best accessories. It's incredibly refreshing to experience such fantastic customer service at every visit. Kudos to the Management Team for hiring such friendly, knowledgeable, and professional employees! It's an absolute pleasure to do business at this AT&T location. Keep up the great work! Thank you, AT&T! We are forever loyal and happy customers! ?
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November 2023 by Deyanira Moguel
Awesome team!
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October 2023 by A P
Zero stars if possible. We swapped old iPhones for new a few years back , but never received the credit for old phone on our bill. Corporate told me I had to deal with the store directly. Despite the fact that I had the physical receipt of the trade in, this store insisted they have no record of getting a phone from us. The manager refused to speak with me after multiple attempts to visit or call.100% scam.
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July 2023 by Alexis Santiago
We always have a great experience when we come in here. Nice to go somewhere where they have great customer service and efficiency. Bryan was so friendly and helpful, never felt rushed and was patient. Thank you Bryan!
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July 2023 by Torey Bastman
I’ve been trying to move my phone from a business account to a consumer account for 6 months without any success.Bryan & Kique we’re able to finally get the phone number transferred , all I had to do was wait while they spoke with customer service.If you’re looking for exceptional customer service & solutions for any issues visit this location!
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July 2023 by Anthony Lewis
By far the best AT&T store in South County! Kique was great and helped me with porting my daughters line to my account!
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June 2023 by Nicholas Tseng
Sean and his manager were extremely patient/clear and helpful during our visit in assisting us in adding another line to our account. They were wonderful at providing us with the most efficient plan. Best experience at this AT&T location.
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June 2023 by Mendassina Moore
Kique was impeccable and kind! Quicker than I expected and left very pleased!! Brand new phone and all!
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May 2023 by Socorro Sanchez
My family and I recently decided to switch over from T-Mobile to AT&T after having T-Mobile for over 10 years. Assistant store manager Kique made sure that Sean and Juan took good care of me. They were all very helpful and ensured that the transfer of multiple lines went smoothly. They explained what the costs of service included and what the plan consisted of. The process took about an hour and we transferred seven lines, which ended up being pretty quick. Definitely recommend this store and their customer service!
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May 2023 by Tyler Mahon
David was awesome, super nice guy, got me in and out of there insanely fast and did all he could to assist, thank you David!
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May 2023 by John Kingston
Great store. I always come here instead of the others ones in the area.
