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July 2023 by Nick M.
This bank completely sucks. I am filing a formal complaint with the US Office of the Comptroller of the Currency. My mother recently passed on and these people were absolutely horrible to try and work with. · Shortly after my mom's passing on March 7th, 2023 I visited the branch office at 300 S. El Camino Real in San Clemente. This has been our branch office for years and years. I was told by both a teller and the branch manager I had to wait 40 days to even start the process of gaining access to my mom's account. My attorney was surprised at this and said there is no such law or regulation. · On my second visit, on May 4,2023 I brought ALL required documentation. As directed, I scheduled an appointment and worked with Monica who told me that everything was submitted and I should receive a letter within 10 business days. · After 10 business days I received nothing in the mail. I called the general customer support line and was told to call the Estate Department. On 5/18 I spoke with Cedric in the Estate department, who let me know that the file was still missing a trust verification document and signature cards and said I had to go back to the local branch to have them fill these out. These documents are bank documents located in the bank!! These were available from the start and this should have all been done on my visit with Monica. · The same afternoon, May 18th, 2023 I went back for a third visit to the local branch and waited for almost 2 hours while Monica and the branch manager completed the paperwork. Cedric, from the Estate Department (who was very helpful) said I should request that Monica or someone at the local branch call to confirm the upload was successful. Monica refused and said she did not have time to do the upload because my appointment took so long. She assured me the documents would be uploaded that day. 3 business days later I called the Estate Department (William) and they said the documents were just uploaded earlier in the day, so they were apparently not uploaded to corporate on the 18th, as I was told they would be. I was now told the documents had to be reviewed and to call back in another 10 days. · In yet another10 days I called back and spoke to Chantay (sp?) and was told the forms were filled out incorrectly by the bank and I would have to go back for a 4th visit. At this point I asked that my case be escalated to a manager and I was promptly called back by Ousmane Diop. I was first told the local branch was saying the Trust was incomplete, which I then sent to Ousmane and explained that there were amendments but the local branch did not read the documents. Ousmane asked me to drop everything and go into the branch that day to get the issue resolved so I did and I called Ousmane on speaker phone at the branch and I was assured everything was resolved and I had access to the account now. · Upon testing my login I received a message that I would have to wait another 3-5 business days for a temporary password to arrive in the mail. · On business day 6 (shocker right?) the password arrived. I was able to log into the account but the balances for both my mom's checking and savings accounts were set to zero and I found a message in the account details that the funds were on hold. This was on June 17th, my mom's birthday. · In addition, the local branch only entered my mom's landline number, I did not deactivate the line or that would have cost me another significant delay while attempting to activate the account. · 6/17 called the main customer service number, person said I had to call the estate team on Tuesday as it was a 3 day weekend. · 6/20 I called the Estate team and they released the hold and said the Branch should have done this and apologized. Finally I could see the funds, but I was given no debit card or checks and I could not do a secure transfer without a debit card to validate my identity so the account is still almost useless until I got checks or a debit card which were never offered to me by the local branch or the Estate Department. I now have checks,
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March 2023 by Sylvia D.
Worse banking institution. Be careful they will randomly close your credit card acct , even if you've been with them for yrs and have been paying it on time. Which lowers your credit score . They do this without warning. They lie on thier commercials about helping small businesses. They come off as being helpful , but they actually make things harder and are extremely unprofessional. It's best to look at reviews before considering where to bank. It can be one of the biggest decisions of your future financial planning.
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February 2023 by Jax F
WORST CUSTOMER SERVICE EVER!!!!! Monica and Anna refused to take ANY responsibility for a lost deposit. They BOTH refused to provide contact information for aUPS tracking info and seen incapable of understanding why I could not sit at home indefinitely waiting for a signature required delivery of the check. RUDE AS HELL. No BASIC CSR SKILLS.
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January 2023 by Tawney Collins
This is the second bank of america branch that refuses to answer the phone. Horrible.
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November 2022 by Debra Benderev
The bank manager (Ina?) Went above and beyond to help me. She was very professional and courteous.
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August 2022 by Sherry Wild
Such a horrible branch. One teller. Long lines. No one cares. This has been going on for years. Time to leave B of A
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July 2022 by Kevin T.
I opened up my first small business here in 2010, and have always received great service. Sure, they were shut down like most other branches during the pandemic, but are re-opened with great hours, and have an awesome team, especially the manager Anna. Great experience, good listeners, and I felt like I was at a good old banking experience again. Thank you all, I really appreciate it and I intend on keeping all 14 accounts with you guys for a while. Kevin T.
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May 2022 by Ray Hernandez
The woman bank manager that speaks with an accent is the worst, most rudest person i ever dealt with in my life. This location has been shutdown 2 years. They finally open up go months without coins. Finally get it and what do they do? They act annoyed when you ask. They descriminate and are very racist. Stay away this bank manager should be fired. What a joke. I will be leaving Bank of America for good. This is the last straw. I was a paying customer since i was 16 years old and this is the worst experience I ever had in my life.
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December 2021 by STEPHEN BARRERA
What's going on with lobby hours?Banks should be open from 9:00 to 6:00. I work until 5:00 everyday. I can't make it to a bank between 10:00 and 4:00.Pathetic and not acceptable.
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August 2021 by Raul Rathmann
Fair warning "Lobby Service" apparently means no actual human teller service - they have no cash. A bank with no cash which is a problem for Downtown businesses like ours that still takes cash. Either open this branch with full services or close so that we can move over to Farmer's for a full bank experience in an area actually relevant to us.
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July 2021 by Michael Thompson
I don't like leaving bad reviews but under services offered they claim to cash non customer checks. They redirected me to another bank of America that does this because they claimed to only offer lobby services. This makes no sense businesses love to have a long list of services offered but don't actually offer these services. Time wasted.
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June 2021 by Peter B.
According to the online info these guys are open until 4, but it's just an ATM. Can't even update their information, terrible customer service, half of these branches are closed so time to look for another bank for me.
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March 2021 by Kevin C.
Let's your money get stolen due to zero security then let's you twist In the wind with no help. Currently only option is to join the class action lawsuit against B of A. Close your accounts and don't do business with this shady corporate thug.
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January 2021 by Brandon Walker
Great place to open an account, personal or business. Staff is knowledgeable and eager to help. Lots of parking in downtown San Clemente. 5 stars!
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October 2020 by edward karcher
Poor customer service, only 1 ATM works.
