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May 2023 by Alexis Hall
This is the worst CVS pharmacy I have ever been to
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March 2023 by Ken T.
The staff at this CVS aren't really the warmest I have met, but I'm not there to add to my Christmas card list. The staff is efficient and knowledgeable. Also, they seem to work hard on getting you in and out of there without mistakes. I only wish it was a drive-thru.
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March 2023 by John T
What a great experience. The pharmacy staff that I talked with were knowledgeable, professional, pleasant and good humored (and this isn't the first time). I would absolutely recommend making this your standard pharmacy when your Doctor's office asks the question "where do you want your prescription to go?"
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March 2023 by Kelly Nelson
The CVS on Avenida Hermosa in San Clemente, CA is extremely poorly operated. Every. single. time. we get rx's there, we are told they don't have them. We just went there the other day to get an rx that was called into the wrong CVS to see if they could transfer it to this store and were told there was no record of it anywhere. My husband didn't show them the text on his phone as evidence. It goes on and on, literally.You would think that if your customers keep telling you they have rxs to retrieve and you keep telling them you don't have them, that there is a disconnect somewhere and it can't always be the customer or the prescriber's faults.It's difficult to be civil to the people who work at this location because it's such a joke. No one does anything about it.Going to get my stuff at Ralph's now. It can't be worse than CVS.
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March 2023 by Lee Miller
I already said how I was next in line and appreciated that an associate acknowledged me and said I’ll be right with you. There is nothing worse than waiting and wondering if someone knows I’m there.
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November 2022 by Lynn R.
Fantastic service! Personable and professional group of people! Much better than other CVS locations in the area!
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October 2022 by Laura
I'm giving 5 stars because I have received kind, professional and honest customer service each visit. This pharmacy is overworked and understaffed like pretty much every pharmacy now a days. In spite of that they have gone above and beyond to help however they can.
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April 2022 by Maddy L.
The pharmacists and staff here are nothing short of rude and unhelpful to the fullest extent. They will talk to you like you are stupid, hassle you over insurance information although literally nothing has changed in years of picking up the SAME prescription with the SAME insurance. I would rather lose an arm than try to communicate with the staff here. They are absolutely AWFUL. Shame on you. As "professionals", you should seek education on communication standards and skills. I am thoroughly unimpressed and disappointed in everyone I've been forced to deal with. Switching pharmacies, I suggest avoiding picking up any prescriptions from this location.
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October 2021 by Sean Malloy
Only went here for flu shots but they got rid of the $5 gift card this year so no longer worth it here. Albertsons gives a 10% off up to $200 which is a decent deal I'd rather get
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December 2020 by John Woodcock
MEDHERO did an excellent job of relieving the extreme pain of a two stingray stings, one in each foot. Their nurse provided relief from the pain with hot water and their PA-C effectively cleaned the wound of venom. Park in front of building, walk in front door, and to the back of the entry hall. Great healthcare professionals!
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June 2019 by Cindi Baker
My mom tries to fill prescriptions here—what a nightmare! They keep confirming that things are ready but then she shows up & “oops, we don’t know what happened but you’ll have to wait for your heart medication (again) ma’am.” The hours are inconvenient and there’s almost always a line!
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December 2017 by star fire
Either out is stock, or says prescription is ready to pick up only to drive there and can't fill it. I'm done and going to try a new pharmacy!!!
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April 2017 by J P
Really nice and helpful staff.
